Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Southpoint
Durham, NC
1,520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,520 reviews
September 08, 2017
Rumbling noise in rear I took my car into Performance BMW because of the rumbling noise in the rear of my car, and told the service rep. that it seemed to do it when it got I took my car into Performance BMW because of the rumbling noise in the rear of my car, and told the service rep. that it seemed to do it when it got hot and when I would go up hill. The service rep. took the information I thought after we discussed the problem with the rear end, and I left my car to be checked. The next day I was called by BMW saying they had found the problem that my motor was misfiring and this caused the car to hesitate. I questioned this about the misfiring causing the rear end to rumble or vibrate and the service rep. said I needed new coils and spark plugs, and that my belt was beginning to wear and it needed replaced. I was still concerned and said "are you sure this is the problem" he stated that they had checked and it was the problem. I told him that to go ahead with only the absolute required to correct the problem. To my amazement the service rep. had written up that customer stated that their was a hesitation in the car going up hills. Which was not correct. I told him over and over that it was the rear end and we even discussed the problem with the rear end and how it vibrated going up inclines. The service department replaced 6 coils..I contacted a family member who is a mechanic and he said no way would you ever need to replace 6 coils, one maybe or two possibly but 6 never. The spark plugs possibly with 32,050 on the car, yes but I had had not problems with hesitation in the motor, and I'm not sure that the plugs needed to be replaced either. I went to pick up the car when they called and said it was ready, and the bill for 6 coils and plugs and new belt was $2317.11. I was shocked especially with the labor being over $969 but I paid the bill and assumed car problem was corrected, and the service rep. told me that the coils were a new model that is why they replaced all 6 rather than just the ones needed, and I'm not sure that they needed replaced at that low mileage and I questioned, the service rep. told me that they could put the old ones back if I wanted, and I told him I didn't want them going back in and taking them out but I certainly didn't want to pay for new models when the old model did not need to be replaced. They were working well and at most they would only need to replace one or two had it been the coils and never six I have always maintained my car and there was never a hesitation it the motor the problem was that repair was written it up wrong by the Service Rep.. I left the dealership and halfway home the noise in the rear started again and vibrated the car just like I had said so I took the car back to Performance the next day. A manager drove the car and he was able to hear and feel the noise. So my car was back in the shop on Wednesday that week, On Tuesday after the holiday on Monday the next week I got a call from Performance saying that it was my transmission and that the cost would be $12,000 to fix..I was very upset after paying $2317.11 already for the repair and now $12,000 and a BMW with 32,050 miles. I went out on Wednesday morning and picked up my car, but the manager of Performance did and I have to say he is an understanding person, did adjust the labor charge, and I am glad that they do have people in some positions that understand and try to help. I would never take my car to Performance again unless I talked directly to the mechanic or a person that understood what you were telling him or her. I was thinking of trading next year but now I will go to another dealership and model. I was told by the Service Rep. that BMW's cost more and repairs cost more, and I said but most cars don't need these repairs with 32,050 miles even the car is a 2009 BMW, so if that is the case I don't need a BMW and he also ask me if I were a dog or cat man. I would suggest if you have a BMW that needs repair or service that you make sure that what you say and pay for is absolutely correct and needed and look at the costs. I wanted to say to the service rep. if you are charging more for BMW's and your repairs cost more, then it could be you need to look at your cost and service cost, they could be overpriced. Sometimes it is best to just shut up and take your business elsewhere and again the manager who we worked with was great and Performance needs more of his type.......but in closing sometimes people need another type job, and are not qualified for a service rep position. Another thing, always take someone with you when taking your car to Performance as a witness, because your word against the Service word is not good enough in some cases....Another thing, I took my car in with 3/4 tank of gas..when I left the dealership and started home I had 8 miles of gas left in the tank...thanks I could have ran out of gas on the way home...how thoughtful. I just heard from the Transmission Repair Mechanic I did not need the transmission replaced it is loosing compression when it got hot and he would order the kit to replace the necessary parts. The mechani said he had not in his 20 years of experience seen a transmission with 32,050 miles have this problem usually they are 90,000 or more and it would not have happened probably if during my many visits to Performance in the past had they checked or changed the transmission fluid when serviced or needed, but it appeared it had not been checked.....So live and learn not all dealerships follow through on all requirements when you take your car in for service so make sure you follow through and ask if they checked all fluids.........sad, and the sad thing is I paid $2317.11 for coils, spark plugs, and fan belt less $602 a balance of $1715 which was done in error. If the Service Rep had written the correctly my total payout would have been $3650 rather than $5365 so I was taken for $1715 dollars by Performance due to their Service Rep. writing the service request wrong. Just be careful folks...the have lost my business and I will spread the word in Treyburn. More
by Jerry L Barnett
Employees Worked With
decline
May 15, 2017
Excellent Purchasing Experience! I bought my second BMW from Erik Laird at Performance, and for the second time, Erik delivered world-class service! He was extremely accommodating thr I bought my second BMW from Erik Laird at Performance, and for the second time, Erik delivered world-class service! He was extremely accommodating throughout the entire process, and made what could be a very stressful experience completely stress-free. Ed Hagen was also extremely helpful on my lease return, and Jon Hilliard (the finance manager) made the deal finalization process easy, quick, and fun (at least as fun as signing paperwork can be)! These guys and this dealership are the reasons why I drove from Ohio to NC to lease my second BMW...and definitely will do again in the future! Thank you Jon, Erik, & Ed! More
by hollycline
Employees Worked With
Erik Laird, Jon Hilliard, Ed Hagen
April 16, 2017
Need a New Transmission after Warranty Expired I purchased my 2012 X3 new from Performance BMW with great customer service until my 100k warranty expired. Late last year I took my car to the deale I purchased my 2012 X3 new from Performance BMW with great customer service until my 100k warranty expired. Late last year I took my car to the dealership to inspect the transmission because it would lurch forward when accelerating from a standstill. There was only a few thousand miles left on the warranty and their fix was to change the computer program. Unfortunately, this did not correct the problem. I took my car again after the warranty just expired and now they say it needs a new 10k transmission. I don't understand how a transmission can go from a computer program change to needing a new transmission over the course of 4k-5k miles. I will never purchase a car from Performance BMW again. More
by Not Happy
Employees Worked With
Do not recall
March 31, 2017
Service department needs to be re-certified on BMW repairs If you value your time and money do NOT visit Performance BMW Chapel Hill. Their service department went every direction but the right direction to re If you value your time and money do NOT visit Performance BMW Chapel Hill. Their service department went every direction but the right direction to repair my vehicle. I was having intermittent starting problems and had my vehicle towed to Performance BMW in Chapel Hill in December. They took my car in after a day the service advisor calls me to notify me of the issue...a battery less than a year old, and remote car starter that was professionally installed 7 years ago. As and woman and someone who knows nothing about repairing a vehicle, I took their word for it, and I got taken advantage of!!! I agreed for them to remove the remote car starter and replace the battery. Not even a week later I am stranded with my daughter due to the vehicle not starting. I towed the vehicle there again, now they said it was the immobilizer system that was causing it not to start. I needed my car to get to work and take my daughter to and from school so again I agreed and paid the additional cost. This time, my vehicle lasted 8 days before failing. I called them and they said bring it in. I dropped off my car and now they guessed it is the fuel pump to the tune of $1500. I've spent a large sum of money chasing this issue. I always take my car to a BMW dealership for all of my repair needs, because I thought they would be properly trained to and have the right tools to service my vehicle...my fault for assuming and allowing them to take my money. At this point I realized it was time to purchase a new non BMW or get a second a opinion. I love my BMW and could not see my self letting it go due to someone else's incompetence, I decided to tow my baby to a different repair facility and within 30 minutes of them trouble shooting they diagnosed it was a bad fuel pump RELAY, a $30 part not a $900 one. I have made 3 trips to this dealership for the same issue, and each time I'm told a different diagnostics, that keeps costing me more money and the problem remains. I don't blame the service advisor at this dealership, I blame the mechanic or mechanics that worked on my car for not valuing a customer's time and money! But a service department is only as strong as it's weakest link and the weakness of Performance BMW of Chapel Hill will cost you LOTS of money. Buyer Beware! More
by I wished I never purchased a BMW
Employees Worked With
n/a
September 30, 2016
A Wonderful Buying Experience! OUTSTANDING Auto...Outstanding Dealership...Outstanding People...and quite simply....an Outstanding Buying Experience! I drove up in a beat-up old OUTSTANDING Auto...Outstanding Dealership...Outstanding People...and quite simply....an Outstanding Buying Experience! I drove up in a beat-up old Ford Taurus and drove off the lot in a beautiful Metalic Blue 328i a few hours later. I can not say enough about the entire staff at Performance. Every Advisor was friendly and courteous. The GM Tim Blancett made it clear, it wasn't just about this purchase, but the ones thatwill follow in the future. They are into long term relationships. As a salesman myself, I notice those "little" things, like how people treat you, smile, positive attitude, etc. That's the beginning of a long term relationship. Tim hooked me up with Curtis Griffie, one of his expert Advisors. Expert is very fitting for Curtis. He is friendly, knowledgable, and attentive. He listens, and then delivers what you are looking for. My Buying Experience wasn't about being sold as much as it was about me enjoying the craftsmanship and performance of the car. Curtis then asked the "right closing" questions without me even noticing. Once we had decided on the right model and car, Curtis put together a deal with Jon Hilliard in Finance to make everything fit within my budget. Jeff Amegod reviewed the numerous options and accessories BMW provides and makes available to the owner, which I will consider. My wonderful experience was topped off with an hour with "The Genius". Yes, a Genius... Jonathan Monterrosa. He is the "walking encyclopedia" to making your BMW driver friendly and a smooth transition from the Dealership to your driveway and points in between. And to top it off, he is available at any time, give him a call or pop in to see him. Bottom Line friends, Performance BMW in Chapel Hill is a great Dealership with wonderful NON-Pressure Auto Advisors and Staff. They truly care about you and will leave no stone unturned in making you part of their family. Thanks again Tim Blanchett, Curtis Griffie, Jon Hilliard, Jeff Amegod, and Jonathan Monterrosa. Best Regards and continued Success! dp More
by dp
Employees Worked With
Tim Blancett, Curtis Griffie, Jon Hilliard, Jonathan Monterrosa, Jeffrey Amegod
June 15, 2015
Not easy to deal with I bought my new BMW 320i for this dealership and was quite satisfied with the sales person. After few months, I started having few issues with my car I bought my new BMW 320i for this dealership and was quite satisfied with the sales person. After few months, I started having few issues with my car - A/C and heating systems issues, door/roof noise, etc. After scheduling an appointment, the service could not detect the issues I explained... I dont know if they really paid any attention to what I had to say. I had to take back without any fixes done. The issues on my car continue to show... I had to drive without the a/c running in a hot summer with 100 deg, although I dont mind once or twice. It continued to happen more frequently... obvisouly, no one would like to adjust after paying so much for the car which supposed to work. In the end, I had to do my own research on the car and identify the cause of the issues... apparently, a/c issue was one of the recalls. Dont think the service dealer knows about it :(. I printed it out and scheduled another service with them. Ultimately, they had to fix it because of the paper work I got from the BMW online. I wonder they ever try to look into the issues that we report. The door noise on my car still exists :(. I dont know what to do.... I am loosing interest in my BMW, only because of the bad service. I am trying another dealer next week, fingers crossed! More
by Shiva
Employees Worked With
Jason Nunnery / Tom Grillo
August 27, 2014
Amazing staff The whole staff was amazing. My rep James was a very personal guy. They helped me walk out with my car. Very fast and easy. The whole staff was amazing. My rep James was a very personal guy. They helped me walk out with my car. Very fast and easy. More
by Fuzzymoore
Employees Worked With
James
December 13, 2013
Scheduling service is a hassle, & loaner cars are not available. I bought their service package when I bought the car new. What I find is that the try not to give a loaner if all possible and we prefer y available. I bought their service package when I bought the car new. What I find is that the try not to give a loaner if all possible and we prefer you wait or use their shuttle service. Their shuttle service is okay on the pick-up but not on the return as they stop by 5:00 which means you need to leave work early. My last service call didn't catch everything and 1 week later I was getting new warnings on my vehicle display. Again I had to burn a few more hours of my time. Overall they are far below the service I get on my Lexus dealer in the same town. I am not alone in my town with my disappointment with Performance. I will never buy another car from Hendricks and I" m done with BMWs, More
by Re_pollock
Employees Worked With
Ashley
December 09, 2013
Any time our car needs service, we are met at the door and either informed how long the service will take and shown to the comfortable waiting area or given a loaner. If we choose the car is delivered to and either informed how long the service will take and shown to the comfortable waiting area or given a loaner. If we choose the car is delivered to us at our home when the work is complete. Even though we bought one of the least expensive cars they sell, we are always treated as though we bought the most expensive! More
by George72
Employees Worked With
Tom G in service dept
October 19, 2013
I was referred to Nasir from a very satisfied Performance customer. An internet search of used inventory yielded what appeared to be exactly what I needed. I reached out to Nasir and began the process. Holly customer. An internet search of used inventory yielded what appeared to be exactly what I needed. I reached out to Nasir and began the process. Holly was extremely responsive and customer oriented. Nasir is a true professional. I all but closed the entire transaction including an trade in over the internet and phone. The F and I gentleman, Bob was also very friendly and professional. Great experience all around. The three hour drive to Chapel Hill from Southeast Virginia was well worth it. More
by Cmaxl3
Employees Worked With
Nasir, Holly and Bob (F&I gentleman...think that name is right)
