BMW of Southpoint

Easy repair visit Good experience - easy to schedule, in and out of drop off in five minutes, pick up was similarly easy. Repairs completed as expected and no additiona Good experience - easy to schedule, in and out of drop off in five minutes, pick up was similarly easy. Repairs completed as expected and no additional costs. More

Great Service and exceptional people Never had an issue taking my car in for anything needed. Extremely helpful people at the front desk and great work done on the car. Never had an issue taking my car in for anything needed. Extremely helpful people at the front desk and great work done on the car. More

Exemplary I booked an appointment online via chat because no one answered the phone. The chat person was not very attentive as I he asked for information that I I booked an appointment online via chat because no one answered the phone. The chat person was not very attentive as I he asked for information that I had already given him in the chat. He managed to schedule the appointment the next day; website says none are needed between 2-6, which is great, but I set one anyway. Took my vehicle in and it was delivered when they said it would be ready. I was a little disappointed that the service advisor noted the mirror tag as no wash so my vehicle was not cleaned. Grant it, it was raining, but he should have asked if I wanted it done like two other service advisors asked their clients. They could have vacuumed the car even if they could not wash it. More

Another great experience This is at least my 5th BMW from this desire While my salesman Ed Hagen is one of the reasons for my loyalty, it is thee service department that brin This is at least my 5th BMW from this desire While my salesman Ed Hagen is one of the reasons for my loyalty, it is thee service department that brings me to this dealer More

Outstanding Service The personnel at Performance BMW at Southpoint always excels at providing professional, warm, and courteous service. Without any reservation I not onl The personnel at Performance BMW at Southpoint always excels at providing professional, warm, and courteous service. Without any reservation I not only highly recommend buying your next BMW from Performance but in utilizing their service department for your car’s maintenance. More

Great customer service and needed repairs Made an appointment and was taken in a timely and courteous manner. Provided with a loaner BMW and work completed within a few hours.. I was very ple Made an appointment and was taken in a timely and courteous manner. Provided with a loaner BMW and work completed within a few hours.. I was very pleased with the experience... More

Excellent Service Service representative, Brooks, was really helpful and explained the process of a diagnostic test clearly and easily for me to understand. They provid Service representative, Brooks, was really helpful and explained the process of a diagnostic test clearly and easily for me to understand. They provided a shuttle service instead of waiting in the waiting area and I appreciate it. More

Service Nate Gibson is the best service provider ever !!!! Excellent customer experience each time with no hassle very detailed oriented and informative !! Ve Nate Gibson is the best service provider ever !!!! Excellent customer experience each time with no hassle very detailed oriented and informative !! Very pleasant experience each visit More

Excellent Purchase Experience Outstanding experience from start to finish. The entire process from inspecting my older vehicle prior to lease-end, to working through the pricing an Outstanding experience from start to finish. The entire process from inspecting my older vehicle prior to lease-end, to working through the pricing and build of my new vehicle, keeping tabs on the build process and having paperwork signed, recommending the performance center delivery, and the signing of the final contracts were all excellent. Huge thanks to Josh, Shawn, and team, for their assistance throughout my purchase! More

Excellent customer service experience The new show room and service facilities are great and I always receive professional and courteous service when I bring in my car. The attention to d The new show room and service facilities are great and I always receive professional and courteous service when I bring in my car. The attention to detail is greatly appreciated! More