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BMW of Southpoint

Durham, NC

4.8
1,524 Reviews

225 Kentington Dr

Durham, NC

27713

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Showing 1,524 reviews

September 25, 2019

took care of the problem I had to come back(battery light came back on) but they were very gracious, and did not make me wait too long. overall I'm satisfied. Nate is good peo More

by Vennise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate
Sep 27, 2019 -

BMW of Southpoint responded

Hello Vennise, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 24, 2019

Regular Oil Change and Check up Great experience, especially with the staff Nate Gibson. Excellent service! Nate is very dedicated to help customers find solutions to problems. More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Gibson, Katelyn Spinner
Sep 26, 2019 -

BMW of Southpoint responded

Frank, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 24, 2019

Excellent service Staff are so supportive and addresses all the issues mentioned as part of service. My service representative was so respectful and addressed all the i More

by Dealerrater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Spinner
Sep 26, 2019 -

BMW of Southpoint responded

Hello Dealerrater, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you!

September 24, 2019

Excellent Service Department! I’ve been servicing my BMW’s for years at the place. Josh and Ken are always fun to work with. The recent service of my 2019 M4CS was done in a timely More

by Hhyder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
Sep 26, 2019 -

BMW of Southpoint responded

RudeboiM3, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint! Thank you, and have a fantastic day!

September 24, 2019

General scheduled maintenance and Inspection Kenneth, my service agent took care of my card needs while I attended the UNC vs App State football game on Saturday. I was able to pay over the pho More

by Robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth in Service
Sep 26, 2019 -

BMW of Southpoint responded

Dear Robert, we are so glad to hear that you enjoyed working with Kenneth and that he helped to make your experience an excellent one! Please let us know if there is anything more we can do to assist you!

September 22, 2019

Service at BMW of southpoint My car was repaired in a timely manner and at a reasonable price. The service staff were very professional and treated me with respect. I highly recom More

by Shelby350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia frankenburg. Kenneth burtron
Sep 25, 2019 -

BMW of Southpoint responded

Shelby350, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Southpoint! If you're ever in need of more help, please let us know!

September 21, 2019

5 STAR CARE Nate was my associate he kept me informed about the work being done and when I left my baby(car) was looking good and riding smooth More

by Vennise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate
Sep 25, 2019 -

BMW of Southpoint responded

Hi Vennise, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! Please let us know if there is anything more we can assist you with!

September 21, 2019

good work I’ve been a customer for going on ten years and have never had a bad experience. Folks are friendly and professional. With the one exception right aft More

by Phrog Phlyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason. Service rep
Sep 25, 2019 -

BMW of Southpoint responded

Dear Phrog Phlyer, thank you for your wonderful feedback! We appreciate your loyalty and look forward to continuing to serve you in the future. Have a terrific day!

September 20, 2019

Service Representative Went out of the way to find a solution. Kept me informed. Found alternative options when things did not work out as planned. BMW service staff are tra More

by DRJAVEDM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Spinner
Sep 25, 2019 -

BMW of Southpoint responded

Drjavedm, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2019

Always a Pleasure!! I have always had a great experience with BMW of Southpoint. All of your staff are professional, courteous, communicative and friendly. Jason and Joyc More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joyce and Jason
Sep 19, 2019 -

BMW of Southpoint responded

Scott, thanks for your praise and kind comments about our team! Please don't hesitate to reach out if there's anything additional we can do for you!

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