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BMW of Southpoint

Durham, NC

4.8
1,524 Reviews

225 Kentington Dr

Durham, NC

27713

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Showing 1,524 reviews

October 10, 2019

I have always has great service from this BMW dealership. I love how you text with updates regarding my car. You always follow up with a call. Great job More

by Kim
Recommend Dealer
Yes
Employees Worked With
Josh , Katelyn Spinner
Oct 11, 2019 -

BMW of Southpoint responded

Kim, we really appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 09, 2019

Awesome service every time! Christian will take care of you with a smile and be sure you have all the information you need to keep your car in great shape! It’s a very nice space to work in while you wait. More

by Shelby Bishop
Recommend Dealer
Yes
Employees Worked With
Christian
Oct 10, 2019 -

BMW of Southpoint responded

Hi Shelby Bishop, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!

October 08, 2019

Excellent facility with very attentive staff. Nate was especially helpful handling both arrival and check out. He also communicated status during servicing. Work was done well and on time. More

by JCPZ
Recommend Dealer
Yes
Employees Worked With
Nate Gibbons , Katelyn Spinner
Oct 09, 2019 -

BMW of Southpoint responded

JCPZ, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Southpoint! If there is anything more we can do to assist you, please let us know!

October 08, 2019

Brooks was helpful and gave me update of both of my vehicles and throughly explained the services needed to be done. I would recommend him! More

by Lan Morse
Recommend Dealer
Yes
Employees Worked With
Brooks
Oct 09, 2019 -

BMW of Southpoint responded

Hello Lan Morse, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you!

October 08, 2019

I unfortunately had failure of my transfer case despite only 73,000 miles on my 2014 BMW 328dx wagon. But Malcolm and the service department were very efficient and courteous. Even though my warranty has More

by BDK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm Service Advisor
Oct 09, 2019 -

BMW of Southpoint responded

BDK, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint! Thank you for your feedback and we look forward to serving you again in the future!

October 07, 2019

Brooks is very knowledgeable on BMW vehicles and always recommends the service for the vehicle . He is always friendly and comfortable to deal with. Great customer service. More

by Bmwguy
Recommend Dealer
Yes
Employees Worked With
Brooks
Oct 08, 2019 -

BMW of Southpoint responded

Hi Bmwguy, we are very happy to have provided you with such a positive experience! Thank you for sharing your feedback, and if you're ever in need of more help, please let us know!

October 07, 2019

Brooks is great with customer service. Has good knowledge of the BMW vehicles and recommends right device for the vehicle to ensure ride is smoother and better performance More

by Bmw750li
Recommend Dealer
Yes
Employees Worked With
Brooks, Katelyn Spinner
Oct 08, 2019 -

BMW of Southpoint responded

Hello Bmw750li, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 05, 2019

Nate Gibson - Service Person was Excellent Exceeded my expectations in both the quality and the range of service given to me - Nate is very knowledgeable and customer-focused - polite attentive More

by Deepak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Gibson / James / Laura
Oct 08, 2019 -

BMW of Southpoint responded

Deepak, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 02, 2019

Rebecca Hera - Service Mgr. was great to work with. Rebecca took the time to record all my requirements and completed them on time! Great job! More

by Munir Ladhabhoy
Recommend Dealer
Yes
Employees Worked With
Rebecca Hera, Katelyn Spinner
Oct 04, 2019 -

BMW of Southpoint responded

Hi Munir Ladhabhoy, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 25, 2019

Great Service Jason was very helpful with my service and kept me informed the entire time. Great job. Would recommend them to everyone that wants quality service More

by 1st Service Call
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Sep 26, 2019 -

BMW of Southpoint responded

Hello 1st Service Call, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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