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BMW of Southpoint
Durham, NC
1,524 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 31, 2019
The customer service and care I received from Mr. Lundsford and the service dept. was excellent. Everything happened in a timely manner, professionally and just the way it was explained. Lundsford and the service dept. was excellent. Everything happened in a timely manner, professionally and just the way it was explained. More
by Kim "V"
Employees Worked With
Mr. Carnell Lundsford, Katelyn Spinner
October 30, 2019
Great service! Very responsive and professional. Carnell greeted me when I got out of my car and he was able to process the paperwork; although I arrived early. greeted me when I got out of my car and he was able to process the paperwork; although I arrived early. More
by NicoleW
Employees Worked With
Carnell Lunsford, Katelyn Spinner
October 30, 2019
warranty service very smooth. no waiting. clean. In and out very quickly. several personnel available to assist knew why I was there and took care of it right awa very smooth. no waiting. clean. In and out very quickly. several personnel available to assist knew why I was there and took care of it right away. More
by carolina
Employees Worked With
Katelyn Spinner
October 22, 2019
Service and Repair Mileage service of system fluids and repair of parking bulb. Leaking radiator found during system check. Prompt call by Service Advisor Rebecca Hera w Mileage service of system fluids and repair of parking bulb. Leaking radiator found during system check. Prompt call by Service Advisor Rebecca Hera with problem, solution, cost and frequent contact of vehicle repair status. Quality of repair and service both excellent. More
by dbnpc
Employees Worked With
Rebecca Hera, Katelyn Spinner
October 22, 2019
Service review I was accommodated without having an appointment on Saturday. I had an unexpected issue & was able to get it resolved in somewhat of a timely manner. I was accommodated without having an appointment on Saturday. I had an unexpected issue & was able to get it resolved in somewhat of a timely manner. More
by Kelley
Employees Worked With
Brooks
October 19, 2019
Mo Morsy BMW Genius Mo Morsy was extremely helpful in familiarizing me on the many unique capabilities of my new X5. He is a caring, knowledgeable and professional techn Mo Morsy was extremely helpful in familiarizing me on the many unique capabilities of my new X5. He is a caring, knowledgeable and professional technician. More
by Bob222
Employees Worked With
Mo Morsy, Shawn Monaghan, Mike Georges, Kip Vaughan, Robin Smith, Jason Glidden, Ken Butron
October 15, 2019
Awesome Service Just dropped my car off for some updates! Staff was attentive and knowledgeable! Did all they promised! They also provided a loaner so I didn't have Just dropped my car off for some updates! Staff was attentive and knowledgeable! Did all they promised! They also provided a loaner so I didn't have to sit and wait! More
by Happy Owner!
Employees Worked With
Katelyn Spinner
October 14, 2019
Excellent from start to finish Nothing more to add. It was an excellent service with pleasant people. Will go there even after warranty runs out. That is all I have to say Nothing more to add. It was an excellent service with pleasant people. Will go there even after warranty runs out. That is all I have to say More
by Janice
Employees Worked With
Ken
October 11, 2019
Great customer service I received great customer service. Didn't have to wait very long to car check out and repaired. They even washed my car. Great job! I received great customer service. Didn't have to wait very long to car check out and repaired. They even washed my car. Great job! More
by Thankful
Employees Worked With
Malcolm
