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BMW of Southpoint

Durham, NC

4.9
1,520 Reviews

225 Kentington Dr

Durham, NC

27713

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Showing 1,520 reviews

October 22, 2019

Service and Repair Mileage service of system fluids and repair of parking bulb. Leaking radiator found during system check. Prompt call by Service Advisor Rebecca Hera w More

by dbnpc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Hera, Katelyn Spinner
Oct 24, 2019 -

BMW of Southpoint responded

Hi dbnpc, we are very happy to have provided you with such a positive experience! Thank you so much for your feedback. We hope you have a great day!

October 22, 2019

Service review I was accommodated without having an appointment on Saturday. I had an unexpected issue & was able to get it resolved in somewhat of a timely manner. More

by Kelley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooks
Oct 24, 2019 -

BMW of Southpoint responded

Kelley, we are so pleased you enjoyed your visit to BMW of Southpoint! We appreciate the time you took to share your feedback, and we look forward to serving you again in the future!

October 19, 2019

Mo Morsy BMW Genius Mo Morsy was extremely helpful in familiarizing me on the many unique capabilities of my new X5. He is a caring, knowledgeable and professional techn More

by Bob222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mo Morsy, Shawn Monaghan, Mike Georges, Kip Vaughan, Robin Smith, Jason Glidden, Ken Butron
Oct 22, 2019 -

BMW of Southpoint responded

Bob222, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you!

October 15, 2019

Awesome Service Just dropped my car off for some updates! Staff was attentive and knowledgeable! Did all they promised! They also provided a loaner so I didn't have More

by Happy Owner!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Spinner
Oct 17, 2019 -

BMW of Southpoint responded

Happy Owner!, we're happy you found our staff to be so supportive during your experience here at BMW of Southpoint! Thank you for your feedback and we look forward to serving you again in the future!

October 14, 2019

Excellent from start to finish Nothing more to add. It was an excellent service with pleasant people. Will go there even after warranty runs out. That is all I have to say More

by Janice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken
Oct 14, 2019 -

BMW of Southpoint responded

Janice, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 11, 2019

Great customer service I received great customer service. Didn't have to wait very long to car check out and repaired. They even washed my car. Great job! More

by Thankful
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm
Oct 14, 2019 -

BMW of Southpoint responded

Thankful, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

October 10, 2019

I have always has great service from this BMW dealership. I love how you text with updates regarding my car. You always follow up with a call. Great job More

by Kim
Recommend Dealer
Yes
Employees Worked With
Josh , Katelyn Spinner
Oct 11, 2019 -

BMW of Southpoint responded

Kim, we really appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 09, 2019

Awesome service every time! Christian will take care of you with a smile and be sure you have all the information you need to keep your car in great shape! It’s a very nice space to work in while you wait. More

by Shelby Bishop
Recommend Dealer
Yes
Employees Worked With
Christian
Oct 10, 2019 -

BMW of Southpoint responded

Hi Shelby Bishop, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!

October 08, 2019

Brooks was helpful and gave me update of both of my vehicles and throughly explained the services needed to be done. I would recommend him! More

by Lan Morse
Recommend Dealer
Yes
Employees Worked With
Brooks
Oct 09, 2019 -

BMW of Southpoint responded

Hello Lan Morse, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you!

October 08, 2019

Excellent facility with very attentive staff. Nate was especially helpful handling both arrival and check out. He also communicated status during servicing. Work was done well and on time. More

by JCPZ
Recommend Dealer
Yes
Employees Worked With
Nate Gibbons , Katelyn Spinner
Oct 09, 2019 -

BMW of Southpoint responded

JCPZ, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Southpoint! If there is anything more we can do to assist you, please let us know!

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