BMW of Southpoint

Best car buying experience We had a great experience with Ali and the team at BMW of Southpoint. Ali was professional,knowledgeable, and very sweet. We felt very comfortable thr We had a great experience with Ali and the team at BMW of Southpoint. Ali was professional,knowledgeable, and very sweet. We felt very comfortable through the entire process. Everyone seemed to be willing to help with whatever we needed. We bought a used Toyota Sequoia that was in great shape but needed a few minor things taken care of. BMW of Southpoint committed to making sure everything was as good as it could be. This was probably the best car-buying experience I’ve had in my 35+ years of buying cars. More

Wonderful Customer Service From the time I called South Point BMW Johnathan Monterrosa were very nice and made sure I was happy. Jon Hillard the financial manager was very nice From the time I called South Point BMW Johnathan Monterrosa were very nice and made sure I was happy. Jon Hillard the financial manager was very nice and made sure we were satisfied and had everything we wanted and needed . They both went above and beyond to get us the car we wanted and needed. They treated me and my husband with royalty and respect, so much that I wanted to cry. We had just had a bad experience with another dealer at another dealership and I'm glad because I would have never met these two wonderful gentleman. I always pray and GOD sent me here because he knew that this was the place I should have been in the beginning. Thank you Johnathan, Jon and Hendricks BMW at South Point, you guys ROCK:). More

SUPER GREAT CUSTOMER SERVICE... Curtis and his team went above and beyond for me!! I will only go to them to take care of my cars from now on!!! above and beyond for me!! I will only go to them to take care of my cars from now on!!! More

Top Notch Service Lead by One of The Best GM's Ever Curtis Aldershof, General Manager; Hendricks BMW of Southpoint (Hendricks), deserves a tremendous amount of credit for the way he runs his shop and hi Curtis Aldershof, General Manager; Hendricks BMW of Southpoint (Hendricks), deserves a tremendous amount of credit for the way he runs his shop and his supervisory skills because it is said that excellent customer service is a skill that can and must be taught. Mr. Aldershof has such skills and has established a culture of providing quality customer service, friendliness, and professionalism to Hendricks’ clients. I wish to thank him and staff members Brooks Bateson, Service Advisor; and Ryan Hinkel, Shop Foreman, and Jeffrey Clark, Service Lane Manager for the outstanding service and work performed on my vehicle over the years. Brooks Bateson always greets me with a smile, even when I am being a nuisance. He is ever so kind and patient and keeps me abreast of the status of my vehicle. Ryan Hinkel is “the man!” The module located in the trunk of my car was damaged thereby effecting the Bluetooth and TPM sensor. Mr. Aldershof assured me that if anybody could fix the module, Mr. Hinkel would be “the man.” Well, Mr. Hinkel delivered as promised and should be commended for an outstanding job of rewiring the module. Now I can use my cellular phone hands-free and the TPM light no longer stays on. During my professional career I learned when providing service to a client, the most important thing to diffuse a difficult situation is to apologize on behalf of “the company” and take ownership of that call. Well, Mr. Aldershof needs to be commended for such He is a take-charge type person of extreme integrity. He has a pleasant demeanor and his word is his bond. Whenever I pass by his office, he welcomes me in with a wave and a smile. Sometimes our conversations are non-work related, thought-provoking as he has shared books with me that he has found interesting. Now that really touched me and I have ordered some of those books. I, solely, enjoy conversing with Mr. Aldershof and feel as though I can talk to him about anything. He makes me feel like a valued customer because hence the reason I have been a loyal customer for so many years. Also, I wish to recognize Shawn Choudhry, Sales Manager, and William McDuffie, Client Advisor, for the assistance they provided as I pondered the thought of purchasing another BMW. Mr. Choudhry and I go way back to when I first purchased my BMW from Hendricks. During most of my visits, I make it a point to stop by and speak with him as well. I have a wonderful working relationship with most of the people at Hendricks, inclusive of the people who check me upon my arrival to the beautiful female named Laura, who assists me with a courtesy rental vehicle or shuttle ride. I would bring my dog, Sorbet, (R.I.P.) with me during every service appointment and my dog enjoyed the attention received from the staff. Hendricks provides excellent service and provides the customer with a consistently good product at the same time. Thank you so much for all you do, especially Mr. Aldershof! More

The representative that assisted me, his name does not show up on this survey for me to review him. I done recall the names below. show up on this survey for me to review him. I done recall the names below. More

The team at Hendricks BMW of southpoint were excellent when it came to my service appointment. They provided timely service, constant communication of service progress and streamline process for loaner c when it came to my service appointment. They provided timely service, constant communication of service progress and streamline process for loaner car. i highly recommend this dealership for your BMW service needs. More

Very responsive and professional. They have been servicing our cars for many years! We have never had a complaint with their service dept or sales dept. servicing our cars for many years! We have never had a complaint with their service dept or sales dept. More

Another excellent service including as always a free car wash from Southpoint BMW. Scheduled for 90 min and took no more. Car running great now. wash from Southpoint BMW. Scheduled for 90 min and took no more. Car running great now. More

Jason Glidden did a great job analyzing not only the tire issue we brought the car in for, but identifying a second, more dangerous issue. The staff got the tires I needed installed and did the state inspect issue we brought the car in for, but identifying a second, more dangerous issue. The staff got the tires I needed installed and did the state inspection that afternoon too. Thanks for taking good care of us. More

Anthony and the BMW service team did a spectacular job. Picked up my vehicle, serviced, and returned same day. Fantastic job guys, thanks again and I look forward to my next interaction with your team. Picked up my vehicle, serviced, and returned same day. Fantastic job guys, thanks again and I look forward to my next interaction with your team. More