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BMW of Southpoint

Durham, NC

4.9
1,520 Reviews

225 Kentington Dr

Durham, NC

27713

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Showing 1,520 reviews

February 19, 2021

Malcom was phenomenal. He went beyond the call of duty to ensure that all was well with my truck! I plan to continue receiving service from this dealership! More

by Toriano J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm Fields
Feb 22, 2021 -

BMW of Southpoint responded

Toriano J, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 19, 2021

Hendrick’s BMW service department sets the standard of excellence for all the fall. Their service department goes out of their way to accommodate the needs of their customers. All repairs done to my car c More

by ejsecola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason, Katelyn Spinner, Tyler Bowyer
Feb 22, 2021 -

BMW of Southpoint responded

Ejsecola, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint. Please don't hesitate to reach out to us if there's anything more we can do!

February 19, 2021

I’m on my 6th BMW! Love the dealership and the vehicle. I’m driving an X3 M and the power and handling is incredible. My service team is always great too. More

by pfradenburg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Spinner, Tyler Bowyer
Feb 22, 2021 -

BMW of Southpoint responded

Pfradenburg, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2021

I really appreciate my service advisor Nate he really goes the extra mile . I bought car in for service has no problems.I will be returning for more great service More

by Tricia Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Bowyer
Feb 22, 2021 -

BMW of Southpoint responded

Tricia Brown, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 19, 2021

Great service visit. The staff is friendly, well informed, and worked to ensure my visit was a pleasant one. Tim B. and Jennifer B. were great. More

by Egrimes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Bolt, Jennifer Butler
Feb 22, 2021 -

BMW of Southpoint responded

Egrimes, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

February 18, 2021

BMW of Southpoint is always A-1 in stellar customer service! Harold was absolutely phenomenal in explaining to me, my vehicle's service needs. He consistently provided updates on the status of repair c More

by tholloway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Harris
Feb 18, 2021 -

BMW of Southpoint responded

Tholloway, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint. We look forward to your next visit! Take care!

February 18, 2021

Malcolm works on my behalf to make my experience great. There have been struggles, and challenges, but each time Malcolm listens to my concerns and addresses them until everything has been resolved. I appr More

by Sklmnky2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm
Feb 19, 2021 -

BMW of Southpoint responded

Sklmnky2009, we're happy you found Malcolm and our staff to be so supportive during your experience here at BMW of Southpoint. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 18, 2021

I was very impressed by the professional and courteous service I received. Harold went out of his way to make it a positive experience. Better than our previous BMW dealer in Florida More

by Respad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold in service was exceptional
Feb 19, 2021 -

BMW of Southpoint responded

Respad, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Southpoint! We are always more than happy to assist you if anything else comes up. Take care!

February 18, 2021

Great service visit, Stephen Dombrowski was amazing, answering every question and was completely customer oriented. Nothing but great service, I look forward to my next visit. Great VISIT!!! More

by boyerkl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Dombrowski II
Feb 19, 2021 -

BMW of Southpoint responded

Boyerkl, we are so pleased you enjoyed your visit to BMW of Southpoint! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

February 18, 2021

Great service from Tim Bolton. He was extremely pleasant, professional, and helpful. Also enjoyed working with the financial department to transfer the maintenance warranty. I have dealt with another local B More

by casabaja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Bolton
Feb 19, 2021 -

BMW of Southpoint responded

Casabaja, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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