BMW of Southpoint

Bright my X3 in for brake service. Staff was friendly, informative, and thorough. Alex K ensured I was in the loop with my options with a perfect balance of professionalism and warmth. Staff was friendly, informative, and thorough. Alex K ensured I was in the loop with my options with a perfect balance of professionalism and warmth. More

I've never had a bad experience at this dealership, unlike some others I could name. unlike some others I could name. More

Buyer Beware! BMW Southpoint will post inaccurate prices and descriptions. After we agreed upon an out the door price and I sent a deposit, they then called to s BMW Southpoint will post inaccurate prices and descriptions. After we agreed upon an out the door price and I sent a deposit, they then called to say the price was inaccurate and that someone made a mistake in the price. As you can see from the photos (on facebook and google reviews), someone also posted in the description "PRICED TO MOVE" This 328d xDrive is priced $3200 below J.D. Power Retail. I do realize people make mistakes but this they acted like I was the one who had made the mistake and I should accept that we are all human. 10-4 on that but this is absolutely unacceptable. Any other business would be held accountable. More

Good service, great people, took care of my sister's car and gave exceptional service and gave exceptional service More

Great Service. My only suggestion is when something like a tire needs to be ordered and no loaners are available it is probably best to suggest the customer take t My only suggestion is when something like a tire needs to be ordered and no loaners are available it is probably best to suggest the customer take their vehicle and return when the tire arrives. I was out almost 4 days without my car if I had not come back on day 3 and picked it up. My service person Jeffrey Clark was awesome though and courteous and helped me feel better about the situation and he contacted me promptly to let me know when the tire had arrived and got me in and out the next day while I waited. More

BMW Southpoint always goes the extra mile for me to help keep my beloved X-6 running like a top! Malcom Fields is attentive and dedicated to superb customer service. He either knows the answer to my techn keep my beloved X-6 running like a top! Malcom Fields is attentive and dedicated to superb customer service. He either knows the answer to my technical questions or gets the right answer quickly. That is so important to me! The service is always done well and when promised. I have had 32+ years of BMW ownership in PA, NJ, and now NC (for a total of 7 BMW dealerships). Southpoint BMW is, by far the best dealership I have ever experienced. Curtis Aldershof, the GM, runs a great organization. Wouldn't go anywhere else. More

Laura Elam (Reception) and Jessica McCaffrey (Service) were unfailingly courteous, helpful, and professional. Well done! were unfailingly courteous, helpful, and professional. Well done! More

Dear BMW Southpoint I wanted to take a moment to express my sincere gratitude for the exceptional service I received during my recent visit to BMW Southpoint for my vehicle's maintenance. From th express my sincere gratitude for the exceptional service I received during my recent visit to BMW Southpoint for my vehicle's maintenance. From the moment I arrived, I was impressed by the professionalism and friendliness of your team. They took the time to thoroughly assess my vehicle and explain the recommended services in a clear and transparent manner. Their expertise and willingness to answer all my questions made me feel valued and informed throughout the process. I truly appreciated the promptness with which my vehicle was serviced. It’s often difficult to find a service department that values both quality and efficiency, but you all excelled in both areas. I was pleasantly surprised by how quickly my car was ready, which allowed me to get back to my day without much disruption. Additionally, I want to highlight the clean and welcoming environment of your service area. It’s evident that you prioritize customer comfort and satisfaction, which made my wait much more enjoyable. The complimentary refreshments and thoughtful touches did not go unnoticed! Thank you once again for making my service experience so positive. I left feeling confident in the care my vehicle received and appreciative of the exceptional service provided by your team. I will certainly recommend BMW Southpoint to my friends and family for their service needs. Looking forward to my next visit! More

Awesome service. Curtis and Kevin were excellent in taking care of me. I could not be more happy and satisfied. Excellent. Curtis and Kevin were excellent in taking care of me. I could not be more happy and satisfied. Excellent. More

All of the staff at the dealership were friendly, helpful, and professional. Jose helped me find and purchase the car I wanted and was great throughout the whole process. He answered all of my many, helpful, and professional. Jose helped me find and purchase the car I wanted and was great throughout the whole process. He answered all of my many, many questions. I will definitely purchase here again when I am ready to upgrade. More