BMW of South Austin

Great attention to detail, Service technician were able to identify and fix the issue on first go, two other BMW dealers failed and even refused to acknowledge that there was an issue. I owned 5 BMW's from to identify and fix the issue on first go, two other BMW dealers failed and even refused to acknowledge that there was an issue. I owned 5 BMW's from various dealerships, no one has been up to their level. Would highly recommend this BMW of South Austin to any one with BMW. More

I always receive great timely service at BMW of South Austin. Charles Reeves was my contact and was great to work with! Austin. Charles Reeves was my contact and was great to work with! More

I appreciate the professionalism and friendliness of the service team, my service advisor Charles Reeves, as well as the technician team who provides the video reviews each time of the work needed to repair service team, my service advisor Charles Reeves, as well as the technician team who provides the video reviews each time of the work needed to repair my BMW. Charles Reeves is very knowledgeable and will go above and beyond to help you. He is very honest in answering all my questions every time. He does his work with grace and excellence. I've worked with many outstanding advisors over the decades and Charles Reeves ranks high in my list. South Austin -BMW is actually providing services which in today’s world is hard to find and that’s refreshing. God Bless each one of you. More

The only difference between the service department at BMW of South Austin and a diagnostic center at a hospital is that BMW of South Austin treats cars, not people. Otherwise, their diagnostic techniques, th of South Austin and a diagnostic center at a hospital is that BMW of South Austin treats cars, not people. Otherwise, their diagnostic techniques, their systematic evaluation of symptoms, and their equally systematic method of therapy are about the same. I couldn't be more positively impressed with the way they handle both the mechanical problems they are confronted with and their customer relations. Both are superb. More

My advisor Charles took great care of me and kept me up to date daily! to date daily! More

I had my first service done at BMW South this last Monday. It was fantastic. Justin, my advisor, was very friendly, Listened to my one issue, and led me to the lounge where they had coffee and snacks. Monday. It was fantastic. Justin, my advisor, was very friendly, Listened to my one issue, and led me to the lounge where they had coffee and snacks. I was surprised to get a link that led me to a video showing my car in service. I look forward to my next service appointment. More

Charles was great to deal with. He kept us very well informed every step of the way. Great professional service. He kept us very well informed every step of the way. Great professional service. More

Eleana G. is always friendly and efficient with my M car! I have found my forever advisor! 10/10; will be doing business again here over and over! is always friendly and efficient with my M car! I have found my forever advisor! 10/10; will be doing business again here over and over! More

The service department is full of scammers - don't take your car for service there. I have been going to this location for about 4 years with a car under warranty with no issues. This was the first t your car for service there. I have been going to this location for about 4 years with a car under warranty with no issues. This was the first time I took my car in post-warranty and the service advisor recommended 10k of service when I knew I had one bad coil which is a minor issue. The advisor refused to diagnose the coil issue until I fixed an unrelated issue that "could cause" the readings to be off. Of course, this didn't make a difference and once he completed the unrelated service he said I had one bad coil. They recommended I replace all coils which given the car is 6 years old I would have done until they tried to tell me that a 2-year-old coil replaced under warranty should be replaced as well. This is crazy and just a continuation of them trying to pressure you with a high repair bill so you trade-in your car. They are complete scammers. I talked to the service assistant manager who said he would look into the issues and never returned my call. They documented their lies by putting "BMW advises to replace all coils with new coils." This is a complete lie because I know from my prior service BMW will only replace the faulty coil. The service manager told me this when my car was under warranty. I will never go to this dealership again which is sad as I had a good experience when my car was under warranty. They don't care about their customers however and are only trying to rob your wallet. Stay away from these xxxxxxxx. More

I was very satisfied with my experience here throughout my whole visit. I was very grateful for the updates about my vehicle from Charles Reeves on the daily basis. I loved how sufficient the video about t my whole visit. I was very grateful for the updates about my vehicle from Charles Reeves on the daily basis. I loved how sufficient the video about the diagnostic test they ran on my vehicle from Ricardo Ramos. Overall, very happy with this dealership and all their work! More