Charles at BMW of South Austin has been an exceptional service representative. He consistently goes above and beyond to ensure my vehicle is maintained with care and precision. His professionalism, clear communication, and genuine dedication to customer satisfaction make every service visit smooth and stress-free. I truly appreciate his expertise and highly recommend Charles to anyone seeking top-tier service support.

Jose with Roadside Assistance was amazing. Very prompt and very friendly. He was very knowledgeable with BMW and had some very helpful tips. Much appreciated

We were politely met at the door and quickly led to front desk for assistance where our sales advisor Jorge Hernandez met us. Jorge was very polite and asked a few questions to better understand if we where interested in the same type of vehicle and took the time to show my family and I similar vehicles on site that were in the price range of what we were looking for. Jorge took the time to explain options and flexibility within each vehicle and how he could assist with our purchase. He pulled vehicles up to compare side by side which helped my wife and son get a better understanding of the differences between each. We test drove both vehicles and made our decision. Jorge assisted us through the entire process and made the entire process a learning experience for my son which I very much appreciated. Jorge worked very heard to assist us and we are very grateful and appreciative for his willingness to go the extra mile. Much respect to him. Please let him know we appreciate his hard work and the kindness he showed to my family. Thank you

I had an outstanding experience with BMW of South Austin, and I can’t thank Jorge Hernandez enough for making it happen. After comparing offers from multiple dealerships, BMW of South Austin truly went above and beyond to earn my business, not just by giving me the best deal, but by delivering exceptional customer service every step of the way. Jorge was professional, patient, and incredibly responsive. He listened to what I was looking for, kept communication clear and honest, and made the entire process stress-free. It never felt rushed or transactional, it genuinely felt like he wanted me to drive away happy. From the first call to the moment I picked up my car, the entire team showed a level of transparency, courtesy, and attention to detail that exceeded my expectations. It’s rare to find a dealership that combines great pricing with top-tier service, but BMW of South Austin nailed it. If you’re shopping for a BMW in the Austin area, don’t waste time elsewhere, reach out to Jorge at BMW of South Austin. You’ll appreciate the professionalism, the respect, and the feeling that your time and trust actually matter here.

Jorge Hernandez provided an outstanding customer service to us. George (Jorge) was straightforward, friendly and was well informed about the car, finance details.

The whole process from beginning to end was smooth and hassle free. I never felt any pressure in purchasing a car.