BMW of South Austin

My advisor Charles took great care of me and kept me up to date daily! to date daily! More

I had my first service done at BMW South this last Monday. It was fantastic. Justin, my advisor, was very friendly, Listened to my one issue, and led me to the lounge where they had coffee and snacks. Monday. It was fantastic. Justin, my advisor, was very friendly, Listened to my one issue, and led me to the lounge where they had coffee and snacks. I was surprised to get a link that led me to a video showing my car in service. I look forward to my next service appointment. More

Charles was great to deal with. He kept us very well informed every step of the way. Great professional service. He kept us very well informed every step of the way. Great professional service. More

Eleana G. is always friendly and efficient with my M car! I have found my forever advisor! 10/10; will be doing business again here over and over! is always friendly and efficient with my M car! I have found my forever advisor! 10/10; will be doing business again here over and over! More

The service department is full of scammers - don't take your car for service there. I have been going to this location for about 4 years with a car under warranty with no issues. This was the first t your car for service there. I have been going to this location for about 4 years with a car under warranty with no issues. This was the first time I took my car in post-warranty and the service advisor recommended 10k of service when I knew I had one bad coil which is a minor issue. The advisor refused to diagnose the coil issue until I fixed an unrelated issue that "could cause" the readings to be off. Of course, this didn't make a difference and once he completed the unrelated service he said I had one bad coil. They recommended I replace all coils which given the car is 6 years old I would have done until they tried to tell me that a 2-year-old coil replaced under warranty should be replaced as well. This is crazy and just a continuation of them trying to pressure you with a high repair bill so you trade-in your car. They are complete scammers. I talked to the service assistant manager who said he would look into the issues and never returned my call. They documented their lies by putting "BMW advises to replace all coils with new coils." This is a complete lie because I know from my prior service BMW will only replace the faulty coil. The service manager told me this when my car was under warranty. I will never go to this dealership again which is sad as I had a good experience when my car was under warranty. They don't care about their customers however and are only trying to rob your wallet. Stay away from these xxxxxxxx. More

I was very satisfied with my experience here throughout my whole visit. I was very grateful for the updates about my vehicle from Charles Reeves on the daily basis. I loved how sufficient the video about t my whole visit. I was very grateful for the updates about my vehicle from Charles Reeves on the daily basis. I loved how sufficient the video about the diagnostic test they ran on my vehicle from Ricardo Ramos. Overall, very happy with this dealership and all their work! More

First time getting my car serviced and it was effortless! They got me in and out, kept me in the loop the entire time, and my oil was changed in a timely manner. Great service! They got me in and out, kept me in the loop the entire time, and my oil was changed in a timely manner. Great service! More

My visit was super smooth and quick. They handled all my issues right there and didn’t even have to leave my vehicle as it was just settings! Will be back again when I need service! They handled all my issues right there and didn’t even have to leave my vehicle as it was just settings! Will be back again when I need service! More

Charles Reeves and the whole service team were all superior; very attentive, responsive and timely. superior; very attentive, responsive and timely. More

Attentive, friendly, and efficient staff, including greeters, service team, and loaner car staff. Service adviser maintained great communication with me. greeters, service team, and loaner car staff. Service adviser maintained great communication with me. More