BMW of South Austin

With the amount of times we came in with questions, anyone would have been annoyed. But they were so patient and answered everything. anyone would have been annoyed. But they were so patient and answered everything. More

Nearly every service experience over the past four years has been exceptional and performed above my expectation. Our service advisor Charles Reeves is the primary driver of this rating. has been exceptional and performed above my expectation. Our service advisor Charles Reeves is the primary driver of this rating. More

I have bought 2 cars from South Austin BMW and convinced my mom to get her first BMW 2 years ago. The service that they provide is amazing. The battery died on my car this week. I called the service departm my mom to get her first BMW 2 years ago. The service that they provide is amazing. The battery died on my car this week. I called the service department and asked about a replacement. They wanted me to bring my car in to ensure there weren’t any other issues. They gave me transportation to and from the dealer, did a complete inspection of my car, replaced the battery, and cleaned my car inside and out. I was only at the dealership for a few minutes but they were just as friendly and informative as always. I’m a customer for life! Thank you! More

I have never had any issues with this dealer or their customer service advisors. In fact I can honestly say they have represented what I feel may be the better qualities of a dealer. customer service advisors. In fact I can honestly say they have represented what I feel may be the better qualities of a dealer. More

Made contact with salesperson. Provided my information ( v.i.n. of trade in, mailing and email address ) and arranged to complete purchase. After many attempts to obtain a purchase Provided my information ( v.i.n. of trade in, mailing and email address ) and arranged to complete purchase. After many attempts to obtain a purchase order, an entire day. I even offered to provide deposit. Numerous calls, text and emails later, still no purchase agreement even though salesperson stated many times they were sending said agreement. WOULD NOT RECOMMEND! AND THE VEHICLE WAS WRECKED AND THEY ARE HIDING IT FROM CARFAX AND FIXING IT IN HOUSE SO IT DOESN'T GET REPORTED. More

Calvin Medrano was my service advisor during my latest service visit at SA BMW. I needed my oil changed, rear brake pads replaced, engine checkup, and tire replaced. Calvin was super helpful, friendly, pa service visit at SA BMW. I needed my oil changed, rear brake pads replaced, engine checkup, and tire replaced. Calvin was super helpful, friendly, patient, and delivered. The service team was fast and efficient. Service like this is exactly why I will continue to be a SA BMW customer! More

Wow! ! What an easy and professional car buying experience! Our salesman, Shaun Kerns was a delight to work with. It was my first experience building a new ! What an easy and professional car buying experience! Our salesman, Shaun Kerns was a delight to work with. It was my first experience building a new car and Shaun listened to my needs/ wants got it ordered and followed up several times with how the build was coming along. He wasn’t pushy at all. The first time I called, he took the call at night from his home! It’s so nice to see a salesman and dealership care about the customer! Delivery was easy and Sean, from the “BMW school” was very patient and thorough showing me how everything works in my new BMW. Laura from accounting was so easy to work with as well. Keep up the great work! The dealership is beautiful and spotless. More

I don't want to sound over-the-top with this review, but Mike Caligiuri and the service team at BMW of South Austin are incredible and have gone so far above and beyond. I purchased a CPO 2 1/2 years ago, s Mike Caligiuri and the service team at BMW of South Austin are incredible and have gone so far above and beyond. I purchased a CPO 2 1/2 years ago, still under factory warranty, from a BMW dealership out of state. On my first oil change, it was brought to my attention that the oil pan needed to be replaced ($4,000) because the cap had been overtightened at the last service (BWM DEALER). I contacted the dealership I bought it from, and they said it was the BMW dealership that THEY bought it from who should be addressing it because they did the service. For two years they were multiple emails, phone calls and texts with two out of state BMW dealerships passing the buck onto somebody each other...and eventually me. I decided to try BMW of South Austin, and within a week the issue was resolved. That's in addition to amazing service for normal items on the car. This was not BMW of South Austin's issue, but they owned it and resolved it, and I can't thank them enough. I live almost an hour away from this dealership, and there are more convenient places to take my car when I need service, but because of how BMW of South Austin operates, they have a customer for life. More

Great service and a really nice place! Everything was done quickly and in the time range they gave me. Everything was done quickly and in the time range they gave me. More

Charles Reeves provided prompt, accurate and cordial responses to each of my inquiries while he personally shepherded my vehicle through a myriad of additional services of my request while my vehicle w responses to each of my inquiries while he personally shepherded my vehicle through a myriad of additional services of my request while my vehicle was at the dealership for caliber collision work. More