BMW of South Austin

Courteous, professional service with frequent and detailed progress updates. Our service manager Charles Reeves demonstrated 100% accountability for our repair and communication about it with us, oft detailed progress updates. Our service manager Charles Reeves demonstrated 100% accountability for our repair and communication about it with us, often late into the evening and early in the morning. More

I brought my 640ix coupe in for an oil change and Charles really took care of me. BMW conducted the oil change and provided me an in-detail video of what work they did and the suggestions of services to get really took care of me. BMW conducted the oil change and provided me an in-detail video of what work they did and the suggestions of services to get to improve my car's performance. Charles even honored an online coupon I used for the oil change. I appreciate him being friendly and making the experience that much better. Thanks. More

Everything went really well. ..Charles Reeves was really amazing and responsive, and I will definitely be coming back again! Had a Great experience! ..Charles Reeves was really amazing and responsive, and I will definitely be coming back again! Had a Great experience! More

Great experience have service at BMW of south austin. tech adviser is knowledgeable . Definitely will go for next service tech adviser is knowledgeable . Definitely will go for next service More

Service was on time as scheduled. Staff was courteous and helpful in explaining items of interest in terms easy to understand. Staff was courteous and helpful in explaining items of interest in terms easy to understand. More

This is the 2nd time I have taken my 5 series BMW to South Austin BMW for service and on both occasions Charles Reeves and his team did a outstanding job of quickly getting my vehicle serviced and back South Austin BMW for service and on both occasions Charles Reeves and his team did a outstanding job of quickly getting my vehicle serviced and back on the road. My 2nd service call was for rear breaks and the quote was for $1,300. To my surprise when I went to pick up the vehicle the total bill was less than $600 and Charles told me that the rear rotors were in good shape and didn’t need to be replaced. I truly appreciated the great service and what rates higher in my view is the honesty and transparency vs pushing unneeded repairs. Thanks again Charles and see you in 10,000 miles when my next service is due. More

Great attention to detail, Service technician were able to identify and fix the issue on first go, two other BMW dealers failed and even refused to acknowledge that there was an issue. I owned 5 BMW's from to identify and fix the issue on first go, two other BMW dealers failed and even refused to acknowledge that there was an issue. I owned 5 BMW's from various dealerships, no one has been up to their level. Would highly recommend this BMW of South Austin to any one with BMW. More

I always receive great timely service at BMW of South Austin. Charles Reeves was my contact and was great to work with! Austin. Charles Reeves was my contact and was great to work with! More

I appreciate the professionalism and friendliness of the service team, my service advisor Charles Reeves, as well as the technician team who provides the video reviews each time of the work needed to repair service team, my service advisor Charles Reeves, as well as the technician team who provides the video reviews each time of the work needed to repair my BMW. Charles Reeves is very knowledgeable and will go above and beyond to help you. He is very honest in answering all my questions every time. He does his work with grace and excellence. I've worked with many outstanding advisors over the decades and Charles Reeves ranks high in my list. South Austin -BMW is actually providing services which in today’s world is hard to find and that’s refreshing. God Bless each one of you. More

The only difference between the service department at BMW of South Austin and a diagnostic center at a hospital is that BMW of South Austin treats cars, not people. Otherwise, their diagnostic techniques, th of South Austin and a diagnostic center at a hospital is that BMW of South Austin treats cars, not people. Otherwise, their diagnostic techniques, their systematic evaluation of symptoms, and their equally systematic method of therapy are about the same. I couldn't be more positively impressed with the way they handle both the mechanical problems they are confronted with and their customer relations. Both are superb. More