BMW of Silver Spring | Page 2

BMW of Silver Spring has been wonderful to work with for the last dozen years. the last dozen years. More

The XM Label marks my sixth BMW, with four of those six cars purchased from BMW of Silver Spring. This is also the second vehicle I’ve bought from Desirea, who is incredibly welcoming, patient, and knowled cars purchased from BMW of Silver Spring. This is also the second vehicle I’ve bought from Desirea, who is incredibly welcoming, patient, and knowledgeable. If she doesn’t have an immediate answer, she always knows exactly who to consult to get the information I need. Overall I’ll give Desirea 10/10 Over the past 15 years, I’ve visited numerous BMW dealerships, but none have matched the exceptional customer service provided by BMW of Silver Spring. Also, my service advisor, Brandi, is truly exceptional. More

First class facility. Conveniently located to look at multiple brands within walking distance of friendly and helpful team. Conveniently located to look at multiple brands within walking distance of friendly and helpful team. More

I have been going to BMW of Silver Spring to service my BMWs for 20 years and I have always had good experiences. Brandi Rodgers has been my service advisor for several years. Brandi is very professional a BMWs for 20 years and I have always had good experiences. Brandi Rodgers has been my service advisor for several years. Brandi is very professional and clearly explains my options for routine service and/or other needed work. More

What can I say? Joy is the best service provider at BMW Silver Spring. I have been following her from Rockville per a friend's recommendation. Joy is the best service provider at BMW Silver Spring. I have been following her from Rockville per a friend's recommendation. More

I always enjoy the Service Tech Video. He’s always informative and precise. It was necessary to have my car picked up by AAA Towing and delivered to BMW of Silver Spring. Surprisingly, she He’s always informative and precise. It was necessary to have my car picked up by AAA Towing and delivered to BMW of Silver Spring. Surprisingly, she wouldn’t start. I called Brandy in the Service Center..She was comforting.. I stopped worrying.. She kept me updated and was reassuring. When I picked up my car, the Service Cashiers were friendly and professional. The young man that delivered my car offered to drive my car out of the garage..He was courteous and opened the door for me. As a senior I take notice and applaud younger generations who take time to be not only professional, knowledgeable and helpful, but also thoughtful. More

Very pleased with all the help I received in the car buying process from the dealership, and specifically, my salesperson Ron Askew. Ron was extremely respectful and efficient with my time in putting a buying process from the dealership, and specifically, my salesperson Ron Askew. Ron was extremely respectful and efficient with my time in putting a deal together. Could not have been more pleased with the results. More

Amit is a Genius who is exceptional in both his knowledge and commitment to his customer. and commitment to his customer. More

A++ rating for Joy Chilcoate for problem resolution, responsiveness and followup. Also, Ron Ptak, the service manager, is the gold standard for customer service satisfaction. I've been bringing my ca responsiveness and followup. Also, Ron Ptak, the service manager, is the gold standard for customer service satisfaction. I've been bringing my car to this dealership since 2014 and I appreciate the service I've received there. More

BMW of Silver Spring knows how to get business done! Sales Executive Desirea Jackson and Finance Manager Pedro Delgado form a powerful "Dynamic Duo" with extensive product knowledge and business know-h Sales Executive Desirea Jackson and Finance Manager Pedro Delgado form a powerful "Dynamic Duo" with extensive product knowledge and business know-how essentially unmatched in the car dealership business from what I have seen over the past several decades. They are very good at making things happen that the Customer wants to happen. More