BMW of Silver Spring

Debbie Huynh was a wonderful client advisor to work with. She was very forthright and helpful, extremely knowledgeable about the car I was looking to purchase, and was willing to negotiate. I’d recomme with. She was very forthright and helpful, extremely knowledgeable about the car I was looking to purchase, and was willing to negotiate. I’d recommend BMW Silver Spring, specifically Debbie Huynh, to anyone in the market for a BMW. More

I recently leased a 2026 BMW 330i from BMW of Silver Spring, and I can say without hesitation that my Client Associate, Tom Bishop, delivered one of the most impressive customer service experiences I’ve Spring, and I can say without hesitation that my Client Associate, Tom Bishop, delivered one of the most impressive customer service experiences I’ve had in any high-end retail environment. From our very first interaction, Tom took the time to genuinely understand me as a customer — not just as a sale. He asked thoughtful questions about the type of driving I do, my goals for owning a BMW, and my overall budget and desired monthly payment. That consultative approach made all the difference. Rather than pushing a vehicle on me, Tom listened, assessed my needs, and built a recommendation around them. What truly set Tom apart was his ability to articulate why BMW was the right choice for my specific goals — connecting the brand’s legacy of the Ultimate Driving Experience directly to what I was looking for in a vehicle. He kept me informed about incoming models, trim packages, and options that aligned with my needs. He struck the rare balance between attentive and respectful, never making me feel rushed or pressured. His follow-up was timely, professional, and always value-added. But the moment that truly defined Tom’s character came on delivery day. Due to an unavoidable work obligation, I arrived nearly two hours late — well past closing time. Without hesitation, Tom and his team stayed late to finalize negotiations and close the deal. He personally installed my license plate brackets and then sat with me one-on-one to walk me through every feature of the vehicle before I drove off the lot. Not once did he make me feel like an inconvenience. That level of dedication, professionalism, and genuine care for the customer is extraordinarily rare. Tom Bishop represents exactly the kind of associate that elevates a dealership from transactional to exceptional. He embodies the BMW brand in every interaction, and BMW of Silver Spring is fortunate to have him. I would not hesitate to recommend Tom to anyone considering a BMW — and when my lease is up, he’ll be my first call. More

Extremely unprofessional behavior. The salesperson communicated in a disrespectful and insulting manner that was completely inappropriate for a BMW representative. This experience fell The salesperson communicated in a disrespectful and insulting manner that was completely inappropriate for a BMW representative. This experience fell far below the standards expected from a premium luxury brand. More

Did not have a chance to come to the dealership but contacted Dave as he was referred by my brother. contacted Dave as he was referred by my brother. More

I wanted to replace my 430 convertible with a Z4. None of the dealers local to me in the NY area could find a car meeting my requirements. BMW of Silver Spring found the car for me for the right None of the dealers local to me in the NY area could find a car meeting my requirements. BMW of Silver Spring found the car for me for the right price and handled taking my 430 as a trade. Quick and easy - I’d buy all my future BMWs from Silver Spring. Thank you very much - I LOVE my Z4 Final Edition! More

Several years ago, I worked with Desirea on a potential car purchase. She was a delight to work with, patient, efficient, no pressure. Fast forward to now, I am again in the market for a new car and I’m ha car purchase. She was a delight to work with, patient, efficient, no pressure. Fast forward to now, I am again in the market for a new car and I’m happy to see Desirea continue to deliver excellent customer service. Although I did not purchase a car from them in the end, it was a good experience and I’ll be sure to ask for her assistance if I come back in the future. More

I would highly recommend BMW of Silver Spring. Desirea Jackson is an excellent client advisor. She is very professional, knowlegeable, and courteous. She kept me informed in every step of the p Desirea Jackson is an excellent client advisor. She is very professional, knowlegeable, and courteous. She kept me informed in every step of the process with purchasing a car. I would definitely recommend Desirea if you are looking to make your experience as seamless as possible. More

Kyle Greene exceptional knowledge as my BMW sales advisor ensured my most recent purchase of my X5 went smoothly. Between me and my wife we have purchased a total of 5 BMW”s from this dealership and the reas ensured my most recent purchase of my X5 went smoothly. Between me and my wife we have purchased a total of 5 BMW”s from this dealership and the reason why we continue to purchase our cars here is because of the outstanding customer service and treating us like family and that is exactly how Kyle treated me and my wife. When the time comes to purchase our next BMW without hesitation I will be seeking out Kyle again to assist us. Thank you Kyle for your patience, time and counsel throughout this process we couldn’t be more grateful and happy with our new X5. More

This is a great dealership to work with if you are in the market for a used or new BMW. There customer service and knowledge of all of the great incentives BMW has to offer would be offered to you without th market for a used or new BMW. There customer service and knowledge of all of the great incentives BMW has to offer would be offered to you without the hassle and haggling some dealership put you through. I have purchased a total of 5 BMW’s over a 10 year span from this dealership and each experience has been nothing short of outstanding. When the time comes again to purchase my next BMW I will be buying it from BMW Silver Springs Maryland. More

Delphin Green is an exceptional service advisor. Knowledgeable, courteous, professional, efficient and very understanding and empathetic towards the needs of the customer. Knowledgeable, courteous, professional, efficient and very understanding and empathetic towards the needs of the customer. More