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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
344 Reviews

344 Reviews of BMW of Shrewsbury - Service Center

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May 09, 2025

Easy to work with. Peter took care of everything including a few specific requests regarding the order in which work was done More

by emann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

BMW of Shrewsbury responded

Emann, we're delighted to hear that Peter made your experience at BMW of Shrewsbury smooth and accommodating. Thanks for sharing!

May 09, 2025

Very professional and fast service. I would come back again to this dealership for service. More

by ken_desbouvrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
2.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

BMW of Shrewsbury responded

Thanks so much, Ken. We look forward to your next visit to BMW of Shrewsbury!

May 09, 2025

I have been taking my cars to be serviced at BMW of Shrewsbury for many years and my experience has always been very positive. While all of the people are great, I always choose Matt as he is one of th More

by Sung Yu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

BMW of Shrewsbury responded

Sung Yu, thank you for your loyalty and kind words about Matt and the team at BMW of Shrewsbury! We're delighted to hear that you've consistently had positive experiences with our service department. We look forward to continuing to provide top-notch care for your vehicles!

May 08, 2025

Service rep Peter kept me informed and guided me trough my repairs. My repairs were completed in a timely manner. More

by Jchar47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that Peter provided excellent guidance and timely service during your visit at BMW of Shrewsbury. Thanks for sharing your experience with us!

May 08, 2025

Dealer experience was top notch, Matt was excellent, I am completely satisfied. I am looking forward to my relationship with this dealer. More

by Bmwguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that Matt provided you with an excellent experience at BMW of Shrewsbury! Thank you for your kind words, and we look forward to continuing our relationship. Enjoy your new ride!

May 06, 2025

The dealership service department work as a team and the outcome is outstanding. I would recommend them any day. More

by JGATHERU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

BMW of Shrewsbury responded

Thank you for recommending the service team at BMW of Shrewsbury! We're delighted to hear about your positive experience and appreciate your support.

May 06, 2025

Very professional let me know the scope and cost up front and completed the work very timely. Will go back for service again More

by Craigbrazell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

BMW of Shrewsbury responded

We're delighted to hear about your positive experience with our team at BMW of Shrewsbury. Thank you for trusting us with your service needs, and we look forward to seeing you again!

May 04, 2025

Great Dealership, good service all around! !! No pressure sales and very quick in and out within 2 hours!! More

by rkdistribution
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

BMW of Shrewsbury responded

Thank you for sharing your experience with BMW of Shrewsbury! We're delighted to hear that our team provided a pressure-free and efficient service. Enjoy the ride, and we hope to see you again in the future!

May 02, 2025

The dealership immediately helped me when I showed up with a flat tire. They helped in a time of need and I alleviate that. More

by RobinbuxtonRobin buxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

BMW of Shrewsbury responded

We're so glad to hear that our team at BMW of Shrewsbury was able to assist you promptly with your flat tire. Thank you for sharing your experience, and we're here whenever you need us!

May 02, 2025

Peter explained the cost and process of diagnosis before repair so it was clear. He also explained the reason for the repair that was easy to understand. I felt comfortable asking all of my questions. He wa More

by Idontbrake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that Peter made your experience at BMW of Shrewsbury clear and comfortable. Thanks for sharing your feedback!

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