BMW of Shrewsbury - Service Center

Nobody greeted me for my inservice and did not explain the wait time nor offered me available complimentary snacks and refreshments. Upon my initial appointment , I was told 1 hour but when I arrived it w the wait time nor offered me available complimentary snacks and refreshments. Upon my initial appointment , I was told 1 hour but when I arrived it was a 2 hour wait. All I can listen to was the sales staff talking as if it was varsity locker room. Nobody came by to give me an update until 2 hours later to tell me car needed further service and it would an additional 1 hour to do the other service. In the process, my wife’s glasses was lost where originally it was clipped on the sun visor. Very unpleasant experience indeed. More

Service Department was very courteous and explained why I was there. Service was faster than I expected. was there. Service was faster than I expected. More

I have been working with Matt for a few years now and I always have a great experience. He makes it so easy and is very helpful! He explains everything and I never feel pressured! always have a great experience. He makes it so easy and is very helpful! He explains everything and I never feel pressured! More

Lance , as always was awesome and very helpful! He is a great asset to BMW of Shrewsbury. He is a great asset to BMW of Shrewsbury. More

Ethan was very helpful and made this experience very pleasant.The service was finished earlier than expected! pleasant.The service was finished earlier than expected! More

Great attention to customer Service member Lance very responsive Always get friendly greeting with salesman Nate P responsive Always get friendly greeting with salesman Nate P More

I was fortunate enough to be paired with Matt for my service associate. I trust him and feel he isn’t trying to take advantage of me to get the most work done while I’m there. He explains what is nee service associate. I trust him and feel he isn’t trying to take advantage of me to get the most work done while I’m there. He explains what is needed and why it should be done, in layman terms . I am very comfortable working with him when I bring my vehicle in. More

Excellent service dept and the service advisor Matt is the best. Very receptive to your needs the best. Very receptive to your needs More

Service was excellent! Great communication with Peter and Deanna ! So accommodating and first class from start to finish Great communication with Peter and Deanna ! So accommodating and first class from start to finish More

Busy,courteous,professional but too far from Webster to be faithful to..Thank you too many be faithful to..Thank you too many More