BMW of Sherman Oaks

We were ignored by sales people #1,they were gathered in show room all laughing and talking to each other never even acknowled us or asked us if we needed help, went by ourselves to look at all the cars in show room all laughing and talking to each other never even acknowled us or asked us if we needed help, went by ourselves to look at all the cars in the lot, and they were watch us out the windows, doesn't make you feel very welcome, I was there due to an accident and lost my BMW 5 series, so I been to other BMW lots and know you get such great treatment, but never at center, (this is my 2nd bad experience here never,ever go again) Found a car, explained what we thought the vehicle was worth and what we would pay,#2 Sales manager Michael was just plain condescending,angry,demeaning,his lecture on apples and bananas was just too much for me,I have purchased multiple BMWS from other lots and personally I think he must be full of fertalizer and he was unwilling to take even a penny off, cried tears of blood, honestly get over it your dealing in a time pricey vechiles are not flying off the shelves some times you got to give a little(Awful, personality) to be in the position he is given, thanked him for his time got up and walked away but he still would not stop ranting about the produce??? LOL! More

I have to start off by saying that this service rep was one the best and most curtious reps I have met with. I had come to changemy mats in my car and I was told that my car needs to be serviced, which of one the best and most curtious reps I have met with. I had come to changemy mats in my car and I was told that my car needs to be serviced, which of course is free with BMW, It is pretty inconvient for me to be left without a car, so the service rep offered toget mycar done in under an hour, this included changing brakes, brake fluid, filter, and a overview check of the car. I was impressed that they were able to do my service in 50 minutes right before closing time, with alot of other cars also being serviced, tis ype of service usually takes at least half a day at other dealers. So in conclusion, I really really really reccomend this dealership and this service department exspecially Andre, to everyone. You will not be disappointed. More

Hi - I bought a 2006 3 Convertible from a specialty used car lot in LA - the new car warranty only has a couple of months left on it - and I wanted the battery checked before the warranty ran out. I'd had car lot in LA - the new car warranty only has a couple of months left on it - and I wanted the battery checked before the warranty ran out. I'd had trouble a couple of times; nothing major, but I just knew the minute the warranty was up I'd need a new battery. Dennis went above and beyond testing the entire electrical system to make sure all was ship-shape. Sure enough he found the reason for my occassional problem, and it was indeed the battery - I got a brand new one, no charge, just in the nick of time. He was so kind and courteous I will be sure to include Center BMW when looking for my next car - I think you can tell a lot about a dealership by the Service Department. He didn't act like he wanted me gone, he acted like he wanted to help, and he did! For that I'm grateful. More

My car buying experience at Center BMW far exceeded my expectations. They were patient, knowledgeable and very thorough. I was a bit nervous making the jump from a Hyundai to a luxury vehicle like a BMW expectations. They were patient, knowledgeable and very thorough. I was a bit nervous making the jump from a Hyundai to a luxury vehicle like a BMW. I was also not sure of which model was right for me. Center BMW put me right at ease and were very helpful in determining what model fit my lifestyle, needs and goals best. I felt no pressure and like they genuinely wanted to find me MY perfect car. We decided on the 128i convertible (black on black). It is the PERFECT car for me and every time I get in I smile! Buying a new car can be a daunting experience but at Center BMW it was actually fun. When my license plates came in I took them into the service center to have them put on. I was greeted by name and immediately felt at home. Raul Hagen checked to see that I was happy with my new car and to see if I had any questions. I was so impressed that they actually cared about me and my happiness – even after I signed the lease. All in all I truly feel like part of the Center BMW family and can’t thank them enough for taking the time to make me feel comfortable and confident in my choice of a 128i. I absolutely LOVE my Center BMW. More

He is very nice and friendly person and good worker to.I just wanna say Thank You to Brian and Center BMW.Every time I take my car to that dealer I get very good service and I am always happy.Because there just wanna say Thank You to Brian and Center BMW.Every time I take my car to that dealer I get very good service and I am always happy.Because there service is very good.You dont have to wait less than 5 minutes because they are very proffetional. More

Mike W. helped me with a lease return even though my BMW was not acquired through Center BMW. (I had my vehicle serviced at Center for the duration of the lease.) He answered all my questions, emails, and was not acquired through Center BMW. (I had my vehicle serviced at Center for the duration of the lease.) He answered all my questions, emails, and phone calls promptly, versus the originating dealership. Mike W. was very friendly and courteous, walking me through the entire return process and going way beyond the call of duty. Mike W. exemplified the excellent customer service I have come to expect from the Center BMW Service and Sales staff. More

Shahe took car of my car beyond the call of duty. When I got it back it was like brand new condition. I got my carpet mats changed because they were dangerous and he stayed late, after closing, for me to p got it back it was like brand new condition. I got my carpet mats changed because they were dangerous and he stayed late, after closing, for me to pickup my car on a saturday night. I would highly recommend this dealership More

I went to Center BMW after getting a warning indicator that I was low on some fluids in my car. I got there around 5:30pm and ran into Shahe, a service advisor that has helped me previously. He immediat that I was low on some fluids in my car. I got there around 5:30pm and ran into Shahe, a service advisor that has helped me previously. He immediately took care of me and I was in and out of there within 20 minutes. All for no charge too! More

Called talked to Dennis Bohlig in service...(This guy is great, super nice and awesome to work with I recommend you see him for service).....at 9:30am and to my surprise he asked if I wanted to come in that great, super nice and awesome to work with I recommend you see him for service).....at 9:30am and to my surprise he asked if I wanted to come in that same day. Service was great got me in and out. the only thing is the after looking at there work they had left two fasteners loose for the micro filter cover and 1/2 of a qt shy of oil. This is the best service I've gotten and I will go here again. More