BMW of Sarasota - Service Center

Picked up and delivered vehicle. Found problem and solved that had been an issue for sometime. The video used by the repair technician is a great idea. It added to my knowledge of what was being addressed. that had been an issue for sometime. The video used by the repair technician is a great idea. It added to my knowledge of what was being addressed. More

Routine service Prompt courteous service. A convenient appointment was schedule within two days of my request. I was greeted promptly and the needed service was exp Prompt courteous service. A convenient appointment was schedule within two days of my request. I was greeted promptly and the needed service was explained along with optional service. Work was completed in a short period of time as predicted. More

Disappointing service experience Kept my car over night 30 hours for an oil change.Returned car not washed or sanitized as promised due to CoVID 19. I had to make alternate car arrangements for 2 days for 30 hours for an oil change.Returned car not washed or sanitized as promised due to CoVID 19. I had to make alternate car arrangements for 2 days for what should have been a quick service More

Superb service from staff. Very informative and super helpful with service needs. Tina my service advisor took really good care of my BMW needs amd Aaron my service tech provided a complete detailed vehi helpful with service needs. Tina my service advisor took really good care of my BMW needs amd Aaron my service tech provided a complete detailed vehicle inspection and repaired the service issue with my vehicle promptly. A+++ More

Tina was great, turnaround time acceptable. Would have like to know if there was a man option to repair vs replace the tire. Everything was good like to know if there was a man option to repair vs replace the tire. Everything was good More

Thank you Tiffany & Juan Carlos for your care and attention and great service. I appreciate how quickly you jumped in to help me. You listened and showed true care. attention and great service. I appreciate how quickly you jumped in to help me. You listened and showed true care. More

Professional, friendly service. Diagnosed the problem, acquired the part and fixed the car quickly- 2 days. A 2020 loaner was provided. Hassle free. Very pleased. acquired the part and fixed the car quickly- 2 days. A 2020 loaner was provided. Hassle free. Very pleased. More

Efficient, friendly and good communication as always. Derek does a great job discuss their vehicle before and after the service . The rest of the staff is friendly and know their jobs well. Derek does a great job discuss their vehicle before and after the service . The rest of the staff is friendly and know their jobs well. More

Very poor communication from Derek in the service department... He would never pick up his phone. When I arrived for appointment, Derek was not present?? Came to dealership thinking my car was under department... He would never pick up his phone. When I arrived for appointment, Derek was not present?? Came to dealership thinking my car was under warranty for vehicle checks, but apparently not. If my alternator fell out, I would have been fine. Oil change, hard no!! Inflated prices and a miscellaneous charge. More

Excellent experience! Greg Jones saved me again! He got back to me immediately and found a way to get my car into the shop, and then diagnosed and repaired, all in the same day. back to me immediately and found a way to get my car into the shop, and then diagnosed and repaired, all in the same day. More