BMW of Sarasota - Service Center

Carlos was very helpful, I had to leave my car they gave me a loaner. Carlos kept me in the loop. me a loaner. Carlos kept me in the loop. More

Great experience - quick, convenient, and easy service experience! Maria was accommodating to a time sensitive request and made it happen. Thank you so much! experience! Maria was accommodating to a time sensitive request and made it happen. Thank you so much! More

I dropped off my vehicle on July 7th, 2025, for a scheduled maintenance appointment on July 8th at 12:30 PM, under a prepaid service package. I did not receive any communication until 5:00 PM on July scheduled maintenance appointment on July 8th at 12:30 PM, under a prepaid service package. I did not receive any communication until 5:00 PM on July 8th, informing me that the car needed new spark plugs and would need to stay overnight. When I asked my advisor, Greg, why I was being told this at the end of the day, he stated that it is standard procedure to notify customers at day’s end. This is unacceptable and shows a lack of respect for customers’ time and ability to plan. The following day, I still had not received any update. I called at 3:00 PM, asked specifically for Josh, and was told he was in a meeting and would return my call shortly. Instead, Greg called me at 3:25 PM, asking if they could inspect my brakes under warranty—something I had previously been quoted for twice during past visits. I agreed to the inspection, but again received no follow-up call. I had to reach out yet again at 5:00 PM, only to be told they could not locate Josh. Greg finally called me back at 5:06 PM to tell me the brakes were not currently covered but might be soon, and recommended returning in 3,000–4,000 miles. He also casually mentioned a drive shaft issue—something I was never informed of before. I informed Greg I would be coming within 30 minutes to pick up my vehicle and that it needed to be ready—I could not afford to be without transportation another day. When I arrived, I was told Josh had a family emergency and left. Greg saw me but intentionally walked the other way without acknowledging me. When the vehicle was brought out, I learned the oil change and spark plug service had not even been completed. I was told Greg was on the phone handling an extended warranty claim and that I would need to wait 30 - 45 minutes if I wanted to speak with him. I declined to wait and asked for a vehicle to drive home. I was told no loaners were available, and Hertz was closed. I was instructed to just drive my car home, despite being told the brakes had been apart and had been "rushed back together." I refused, as I did not feel safe driving the car with my children inside. Only after I stood firm did Josh, over the phone, authorize to get me a rental. What I was given was a dirty Nissan covered in bird droppings, with visible dog hair and stains throughout the interior. I was told Josh would contact me first thing the next morning. He did not. Instead, I received a vague message from Greg saying no work would be done on my car until Josh or Chong approved it. I called again at 9:27 AM. Josh finally answered and told me he had “just gotten in” and hadn’t had time to look into it. At 11:30 AM, I still hadn’t heard back, so I went to the dealership in person. Upon arrival, Josh asked me if the vehicle was done. When I said I didn’t know, he left to check and confirmed it was ready. He also said the department had been busy and that he didn’t have time to investigate what happened. That response made it clear that my situation was not a priority, and had I not come in person, I may still be without my vehicle. Throughout this ordeal, Greg repeatedly told me the service was “free,” implying I had no grounds for complaint. This is misleading. I paid for a service package, and nothing about this experience was complimentary. This experience has disrupted my schedule, caused immense frustration, and shown a complete lack of professionalism. Frankly, I’ve received far better treatment from non-luxury dealerships. The level of communication, accountability, and customer care is far below what I expect from the BMW brand. More

Prompt service Friendly service, very comfortable waiting area with refreshments Coupons made the price affordable for the oil change area with refreshments Coupons made the price affordable for the oil change More

While going to a dealer for service is never at the top of your list, Sarasota BMW made our visit ok. of your list, Sarasota BMW made our visit ok. More

Greg is Very professional and courteous, and kept me informed of the status. The waiting room is comfortable and provides a good selection of drinks, and snack snacks. informed of the status. The waiting room is comfortable and provides a good selection of drinks, and snack snacks. More

All aspects from folks meeting you on arrival, knowing your coming and top notch detail on the technical work performed and the results found !! Great job !! your coming and top notch detail on the technical work performed and the results found !! Great job !! More

I was very happy with the service. The appointment was made in a timely manner and Nick was professional., The appointment was made in a timely manner and Nick was professional., More

knowledgeable, friendly service. You get to watch a video of the inspection process of your vehicle. I have found Sarasota BMW to be trustworthy and honest with the evaluations of t You get to watch a video of the inspection process of your vehicle. I have found Sarasota BMW to be trustworthy and honest with the evaluations of the service required. More

Scheduling & ordering parts worked efficiently repairs worked well all done in a timely manner all went smoothly worked well all done in a timely manner all went smoothly More