BMW of Sarasota - Service Center

Great Service from Carlos Munoz Carlos is a high-energy guy who really knows his stuff. An extremely knowledgeable service advisor with hands-on experience in the industry. He di Carlos is a high-energy guy who really knows his stuff. An extremely knowledgeable service advisor with hands-on experience in the industry. He did a great job today getting me set up with new tires for my 2014 BMW 320i and also running some other service checks while it was in. He and Greg jumped through hoops to get the job done to my satisfaction and in a timely fashion. They delivered on their promises. I have all my service work done by the dealer and buy all my tires and accessories there, as I value consistency of care. I therefore expect the best and am not the easiest customer to please, but this dealership has done very well by me for the six years I have lived in Florida. They do not let any obstacles stand in the way of providing good, friendly service. I bought this BMW brand new in the winter of 2013 from Emilio Torres, who is a super guy, and recently purchased an extended warranty through Jesus Castillo in the finance department. Everyone I’ve met here is friendly and they are all good listeners who always make you feel welcome. Today was my first time working with Carlos, and I want to thank him for a job well done. More

Too much time I had called ahead of time to let the dealership know that I needed to replace a particular factory installed tire. I was told that they checked thei I had called ahead of time to let the dealership know that I needed to replace a particular factory installed tire. I was told that they checked their inventory and had several of those tires available. When I arrived for my appointment, I was informed that none of those tires were there. Several hours and a loaner car later, I was able to leave with a tire. I lost half a day driving back and forth to the dealership. For that matter, even a simple oil change can take a good two hours. Why ? That said, the actual service technician was a pleasure to deal with. More

Quick Efficient Service It was Friday, I was driving across Alligator Alley when a light came up on my dashboard that 1 of my tires was low. Long story short, with another tr It was Friday, I was driving across Alligator Alley when a light came up on my dashboard that 1 of my tires was low. Long story short, with another trip across Alligator Alley in my immediate future, Gregg (the service manager) had me come in Monday morning. With access for a car for me, my car was fixed and reprogrammed by Tuesday morning so that I could feel safe while traveling. Thank you! More

Excellent Service Carlos Munoz facilitated my service. He found that I had a nail in my tire, got the replacement tire which he found was covered by insurance, and made Carlos Munoz facilitated my service. He found that I had a nail in my tire, got the replacement tire which he found was covered by insurance, and made the experience absolutely positive. More

Horrible service i purchased my car at BMW Sarasota. My sales experience was wonderful, but my service experiences have been horrible. My last appointment was for a i purchased my car at BMW Sarasota. My sales experience was wonderful, but my service experiences have been horrible. My last appointment was for a bad tire for which i had already had checked there 3 weeks earlier and was told it was fine. When i called for my appointment, they confirmed that they had my tire in stock - i thought this was a good sign that all would go smoothly for once. I could not have been more wrong. i arrived early for.my 9.30 appointment, at 10.05 my service advisor finally came to tell me he had several in front of me and would get to me soon. At 11.10, he informed me that the tech had found the issue and he would be back to talk to me. After a while he did return.. it had now been 2+ hours to tell me i had a puncture in my tire and it needed replaced. i was asked if i had premium tire coverage, i replied yes, that the paperwork was in my car. after more waiting i was told, they had found it and i would have a $50 deductible. It has now been 3 hours.. During the 3 hours i have talked to my advisor 4 times for less than 2 minutes each time. i had asked for updates twice and received no updates. after 4+ hours i was furious.. i went to my advisors desk and was told he was handling his clients in the order they arrived - i had arrived at 9.17.. it was now 1.20.. really? I asked for a manager again, all I got from tge manager was a lot of Sorry.. sorry.. sorry.. this is the second time this has happened at this dealership. I will drive to Fort Myers and try their servuce department next time..even though the one sales person who asked if i needed help.. replied that he had heard they had bad service there.. really.. and no further follow up!!!! I loved my sales experience here but Service is horrible!! More

As usual...great service! Did the service faster than expected, and with great quality. This is where we will go when we decide to purchase another BMW. Very clean & profession Did the service faster than expected, and with great quality. This is where we will go when we decide to purchase another BMW. Very clean & professional. More

Horrible Customer Service Moved to Sarasota from Tampa. Purchased all my BMW new from Reeves BMW. Called BMW of Sarasota to schedule a 30,000 miles service and was informed th Moved to Sarasota from Tampa. Purchased all my BMW new from Reeves BMW. Called BMW of Sarasota to schedule a 30,000 miles service and was informed that they do not provide a loaner vehicle for schedule maintenance. ?? I would have to pay for a rental vehicle. I've never had any issues with Reeves BMW regarding a loaner vehicle. I guess I'll be driving up to Tampa for service and purchase of my vehicle. Do yourself a favor and avoid this place. More

Re-programming a new car I was surprised to get a call from Seth Rodgers that my 5 1/2- week old car needed to come in for a recall. He assured me that safety was not involve I was surprised to get a call from Seth Rodgers that my 5 1/2- week old car needed to come in for a recall. He assured me that safety was not involved. BMW wanted to re-program the car "for better efficiency." My only complaint is that Seth did not have any specific information, except to say I probably wouldn't even notice the changes as it concerned internal functions. I have a 330e hybrid, so I had no idea what to expect. OK. I brought the care in, received a loaner for overnight, returned the loaner in the morning and all was good. Indeed, the EV range seems to have improved so that's very good. Aside from a bit of a wait for what seemed excessive paperwork relating to the loaner, my experience was excellent, and it was very nice to get a car wash in the bargain. I look forward to seeing Seth again for my 10,000 miles service. But BMW should give service managers more complete information. More

Lack of communication...simple just call me...update me! Everyone is very courteous and polite. However, when your service time was suppose to be 2 hours and it turns into 4.5. That's a problem. Once I chec Everyone is very courteous and polite. However, when your service time was suppose to be 2 hours and it turns into 4.5. That's a problem. Once I checked in and listed two things that needed to be completed under my warranty, they proceeded to do a recall which it's self was very timely. I called the service department twice trying to see what the status was and when would my car be finished. no return call! Finally Susan Director Of Client Services was kind enough to call me back. She went to great links trying to turn A bad thing around. I asked for a leather cleaner. They were out! No compensation there. The car wash was unsatisfactory . If a hand wash is included in my service, then have some work ethic and do the job correctly, or don't offer the service. I hear Mercedes has a great Service & Sales Department, maybe I should trade up! More

Service Center . Carlos Munoz was extremely helpful. Provided a loaner for 2 days. Part had to be ordered. Answered all of my questions and had satellite added to radi Carlos Munoz was extremely helpful. Provided a loaner for 2 days. Part had to be ordered. Answered all of my questions and had satellite added to radio.Excellent service! More