BMW of Sarasota - Service Center

Great service with a smile I was in for a routine oil change . My service advisor , Maria Lizardi , who is top notch , explained the other services she recommended , of which I I was in for a routine oil change . My service advisor , Maria Lizardi , who is top notch , explained the other services she recommended , of which I was very appreciative . She has always steered me in the right direction . The car was ready for me by 11:30 AM , which was before the time they said it would be ready . A complete inspection was done on all the major parts and fluid levels , and the car was washed . Everyone was very courteous , and it was a very positive experience . Also a special mention to Johnny O , He is the first person you encounter when checking in . Very positive fellow, with a good sense of humor . More

Overall great experience. Good service. Comfortable waiting area with refreshments. Good competitive pricing. I will definitely return for any service work that I need. Derek w Good service. Comfortable waiting area with refreshments. Good competitive pricing. I will definitely return for any service work that I need. Derek was very helpful. More

Best customer service due to personal advisor Maria, my personal BMW car service advisor takes my texts outside of business hours and gets my car in on short notice . It is because of her that I k Maria, my personal BMW car service advisor takes my texts outside of business hours and gets my car in on short notice . It is because of her that I keep coming back to BMW. Even my old advisor Derek makes sure to stop by and say hello, when he sees me, remembering my name . Personalized care will make me look at purchasing another BMW just for the service . More

Oil change and new tire Lewis was very helpful and informative. Discovered error on changes from last visit and had corrected. Will only work with him in the future. He is Lewis was very helpful and informative. Discovered error on changes from last visit and had corrected. Will only work with him in the future. He is a great employee More

Changed the oil, no upsell like most dealers. Friendly, reliable and quality service. I just needed the oil changed. Most dealers find $500 worth of work every time you visit....this dealer doesn' Friendly, reliable and quality service. I just needed the oil changed. Most dealers find $500 worth of work every time you visit....this dealer doesn't do that. More

Overall Awesome Maria's a great service rep/manager. She is great at explaining what is being found in regards to condition of the vehicle and what might have to be Maria's a great service rep/manager. She is great at explaining what is being found in regards to condition of the vehicle and what might have to be repaired/adjusted and what options I have. The facility is great, lots of BMW SRQ team members walking around and checking to make sure we have been helped and have a status update. Only thing that keeps it from being a perfect 5 was that time estimates are usually a little light (generally off by 60mins). But I also watched a lot of folks who drove in unexpectedly with emergencies and watched the teams treat those folks who were stressed out with respect and consideration while juggling planned business so understand how that can be a hard variable to work out. More

Great Customer Service I was in for service yesterday at 9 am and had another appointment near by at 10:20. All worked perfectly and Uber moved me from one appointment to t I was in for service yesterday at 9 am and had another appointment near by at 10:20. All worked perfectly and Uber moved me from one appointment to the other. When I returned, my car was almost finished. My service was coordinated by Carlos. He is a pleasure to work with and I keep returning because he personally coordinates service for me.. More

Service excellence Thanks for always giving exceptional service BMW of Sarasota. The facility is clean. The waiting area has an inviting atmosphere while you are waitin Thanks for always giving exceptional service BMW of Sarasota. The facility is clean. The waiting area has an inviting atmosphere while you are waiting for your vehicle to get service and repaired. My service advisor has an excellent knowledge and experience and I know I am in good hands. More

BMW sets the bar for customer service! BMW Sarasota came to our rescue when Global Imports BMW in Atlanta abandoned me, my blind husband, my cat and our disabled under warranty car in Ac BMW Sarasota came to our rescue when Global Imports BMW in Atlanta abandoned me, my blind husband, my cat and our disabled under warranty car in Acworth, Georgia. on September 13th It is a long, unbelievable story and I finally got our car our car back from Atlanta on October 9th thanks to BMW Sarasota. I cannot thank Greg Jones and the whole BMW team who supported us in this effort. Judy Caldwell Moore, Sarasota, FL. More

Muluple issues Always helpful and Carlos is very responsive. I’ve had multiple warranty issues with my car and they’ve all been handled with proffessionalism. Happy Always helpful and Carlos is very responsive. I’ve had multiple warranty issues with my car and they’ve all been handled with proffessionalism. Happy to reccomend BMW of Sarasota to my friends and family. More