BMW of Sarasota

I purchased a new BMW and signed my contract on 5-27-2013. I had a horrible customer service experience that the new car General manager could not resolve. I took it up to the President/owner of th 5-27-2013. I had a horrible customer service experience that the new car General manager could not resolve. I took it up to the President/owner of the dealership and it could not be resolved. I then called BMW USA and filed a formal complaint on 6-14-2013. That same day, I got a call from the General Manager stating that the President/ owner of the dealership was not happy that I got BMWUSA involved and that they wanted their car back. I explained that I was uncertain of the legality behind their verbal request and was then threatened that my deposit would be returned. Upon further investigation with BMW USA financing, this dealership never submitted my signed application for finance even though I signed the contract 18 days prior and also wrote them a large deposit in which they cashed. I have filed formal complaints with the BBB, the Florida Office of Financial Regulation as well as with Florida Highway Safety and Motor Vehicles. Buyers Beware. I will be returning this vehicle to the dealership immediately and taking my business to a BMW dealership that is deserving of my business. More

Our experience was best described as a tale of Jekyll and Hyde. We arrived at the dealership and were promptly greeted by the agent, told him what model we were interested in, and he immediately got the keys Hyde. We arrived at the dealership and were promptly greeted by the agent, told him what model we were interested in, and he immediately got the keys and offered us a test drive. We indicated we had another dealership to visit as we had narrowed our search down to two cars. The agent reiterated “what a great deal” the BMW model was, and it was, but more because it was a carry-over from the previous year that they had not been able to close a deal on. We left the dealership giving the agent my husband’s business card and went on about our day. Within two hours of leaving BMW, the agent called my husband’s place of work looking for him to speak more about getting us to purchase the BMW. This was not at all acceptable to us since he had our personal cell phone numbers, but we let it pass as an oversight. Our next conversation with the agent moved from pleasant discussion to high pressure, indicating the car was going to be “lowered in price” the next day on Autotrader and since the next day was a Monday, he knew there would be a barrage of calls to buy the car. We informed him that was fine, we would take our chances. But then, when we said we would purchase the car the next day, the price was all-of-the sudden non-negotiable. Still, we bought the car. After our purchase, we had no follow up from the sales agent and had to leave a nasty message to get him to take care of a few remaining items. As for our trade, they gave us the exact amount Edmunds.com said the car was worth, and then placed it on their website for sale at a 115% mark-up. Note that my husband and I did decide to purchase the car based only on the fact that we really liked the car and it had FAR less milage than one sitting at the adjacent dealer that was the same model year and price and NOT because of anything the BMW agent had done or said. More

My father had a positive experience purchasing a 330ci from BMW of Sarasota in 2002. Therefore before purchasing my M3 I decided to take the car to them for a pre purchase inspection (PPI). I scheduled th from BMW of Sarasota in 2002. Therefore before purchasing my M3 I decided to take the car to them for a pre purchase inspection (PPI). I scheduled the PPI a week in advance, when the car was delivered they had no record of my appointment. I was charged $350 and told the car only needed maintenance in addition to repairs that I specifically pointed out to them. I like to DIY, so I decided to purchase the car, knowing that I can perform all the basic maintenance. Since taking possession of the vehicle I've discovered that the car has significant rust that is easily identifiable when the car is elevated. The previous owner told me that he installed HID fog light bulbs, resulting in dash warning lights. Turns out both bi-xenon lights are bad and the fogs are not the issue. When I elevated the car I found a cheap aftermarket ballast zip tied to the frame. I'm convinced they didn't even look at this car. I requested my PPI report on multiple occasions, I received nothing. I successfully disputed the credit card charge, but I lost $1000s repairing this car. John Tremble told that he personally inspected the under carriage while the car was on the lift ... I now know this was a completely dishonest statement. Do not have your car serviced here, especially if you didn't purchase a vehicle from them. More

A Great Experience! and a Great Deal! NayColle Wright A Great Experience! and a Great Deal! NayColle Wright made the entire process completely seamless. Walked in on 3/6/13 not even certain I was in th A Great Experience! and a Great Deal! NayColle Wright made the entire process completely seamless. Walked in on 3/6/13 not even certain I was in the market for a new car and by 3/12/13 there was a new X3 parked in my garage. She handled the whole process with complete professionalism and was genuinely concerned that I understood every step of the process and most importantly that I was happy with everything that transpired, which I was. I wouldn't buy a BMW from anyone other then NayColle who is as professional and knowledgable about BMWs as she is good looking, which is always nice to deal with people as concerned about how they present themselves when one contemplates the purchase of such a beautifully designed automobile. Handsome is as handsome does. She introduced me to my own private Service Advisor, Melony F who knows the X3 inside and out which is most reassuring given the relative complexity of this vehicle, plus how often does one get a service advisor as good looking as Melony who also happens to be a total car nut, which is the best of all possible scenarios. That said, I actually don't expect to see much of her, because the BMW's I've owned in the past have been completely reliable, but it's a nice change to have someone as easy on the eyes as Melony to help you, rather then the usual, burly male service advisor one normally associates with auto service. Don't let her looks fool you though, she knows BMWs as well as any guy, maybe more so. Bruno, Emillio and Tammy on the business side of things handled all of the paperwork, tags and titling with total efficiency, I would highly recommend BMW of Sarasota, and this team of competent professionals in Sales, Service and Business Affairs in particular. A car as well engineered and pleasing to the eye as the BMW demands and equally aesthetic buying experience, BMW of Sarasota delivers that and then some. More

I was extremely satisfied with the over all service I got !arnold was extremely helpful and explained every detail of my new car ! I would recommend Arnold to all my friends ! He took his time with my sale a !arnold was extremely helpful and explained every detail of my new car ! I would recommend Arnold to all my friends ! He took his time with my sale and he didn't rush me into any sale ! There's nothing worse than a pushy salesman ! Arnold made you feel like part of the family ! Great job Arnold ! More

Richard Liammari was our salesman and we were looking for a certain type of car which he found for us. There were a few things wrong with the car and he made sure that they were fixed or replaced. Overall it a certain type of car which he found for us. There were a few things wrong with the car and he made sure that they were fixed or replaced. Overall it was a very good buying experience and Richard made the whole transaction painless and stress less. My wife loves the car and we are both very pleased with Richard,the dealership, and the entire experience. More

My wife has been wanting to buy a new BMW so when we received a flyer from BMW of Sarasota for a free $50 gift card to test drive a new car we were happy to go. Typical car dealership "we lost your p received a flyer from BMW of Sarasota for a free $50 gift card to test drive a new car we were happy to go. Typical car dealership "we lost your paperwork" or "it was not entered in the computer" was what we received. On Sunday September 2nd we visited BMW of Sarasota and test drove new BMW with Ari Caster. We were receive a $50 gift card for our efforts per their offer. This process took well over an hour. After two weeks we ask, "Where is our gift card?" James Young says, "Ohhhhhhhh, Ari did not enter your name in the computer, come back and test drive again." After this kind of treatment why in the world would we ever even consider buying a car for a dealership so quick to cheat you out of $50? More

All of the people I have dealt with at BMW have been exceptonal! Ed was very customer service oriented and detailed in talking me through all of the options of my new car, in addition to connecting my exceptonal! Ed was very customer service oriented and detailed in talking me through all of the options of my new car, in addition to connecting my Satellite radio and the connection of the BMW Assist Program. Fabio, my sales rep, was and continues to be very customer service oriented. And, Tammy, the Finance Manager was also very friendly and great to work with. All in all - a great team! More

my wife and I had a great experience with moe,I would recommend anyone to request him for a great sales experience.the delership is top notch!!! recommend anyone to request him for a great sales experience.the delership is top notch!!! More

I have been leasing BMW's since 1998 and this new lease was by far the best transaction. Care Paige, Client Advisor, was extremely knowledgeable and provided great insight to the BMW promotions that were was by far the best transaction. Care Paige, Client Advisor, was extremely knowledgeable and provided great insight to the BMW promotions that were available. I felt as though I was the only client and was treated fist class. The delivery of tte 2012 Z4 was a wonderful experience having all options on the car explained in detail so I was ready to drive and enjoy all of the amenitties. I was so pleased by the way I was treated from the time I waked into to the final transaction. I strongly recommend BMW oof Sarasota and Carey Paiige. More