BMW of Sarasota

The experience of purchase was overall quite satisfactory. This was the first purchase at a different dealler than my prior experience with purchase of more than 10 BMWs. Prior experience with B satisfactory. This was the first purchase at a different dealler than my prior experience with purchase of more than 10 BMWs. Prior experience with BMWs is helpful because initial introduction could be overwhelming to a new BMW owner related to electronics. etc More

Enrico Gutierrez was friendly and very eagered and stayed the same throughout the whole buying process. I truly enjoyed his up beat attitiude, he was honest and up front about the vehicle and its apprearance the same throughout the whole buying process. I truly enjoyed his up beat attitiude, he was honest and up front about the vehicle and its apprearance and condition. Lori Lowman was surely the best FNI person that I have ever met in the car business and was very courtous about the rate and advise us on which vehicle cover she thought was best for our vehicle. More

John Tremblay was very informative, thorugh and professional. He provided excellent service and was curteous. Additionally, he apologized and tried to repair my feelings of displeasure when I was professional. He provided excellent service and was curteous. Additionally, he apologized and tried to repair my feelings of displeasure when I was at this dealership 2 weeks ago. At that time I had an appointment to have my yearly maintenance (I do not put alot of mileage on the car each year). When I arrived for my appt. another service person said that I could not have service for another 2 weeks although I was given an appointment over the phone. Of course the other sales man explained to me why (I needed two more weeks before my year was up) but he did not make me feel that he cared about my inconvenience. John certainly did feel my frustration today. My question is, when I called to make the appt, why is the person on the phone not looking in the computor to see if my year is up. My paperwork stated that I way there in May of 2010. So I should have been alright with my appt. Aparently not. This is not good business. More

Extremely satisfied w/the service department. John Tremblay was my contact from beginning to end. My baby was towed to the dealer (would not start) and John went the extra mile taking care of her - he Tremblay was my contact from beginning to end. My baby was towed to the dealer (would not start) and John went the extra mile taking care of her - he ensured timely diagnostics and cost estimate. When I picked my vehicle up (after repairs), John made sure he spoke to me personally and ensured I was completely satisfied. I was also able to speak to one of the technicians that worked on my car, which was immaculate when I got it back! No doubt I will return to BMW of Sarasota for servicing of my vehicle and highly recommends them. Great job John, thanks - am giving your card to a friend who needs his BMW serviced!!! More

John Tremblay was very nice and explained all my options to me. I have 2 different extended warranty plans and explained to me what each one covers, but if something needed to be done and it isn't covered, to me. I have 2 different extended warranty plans and explained to me what each one covers, but if something needed to be done and it isn't covered, he will call me and let me know the price BEFORE they do any work. I needed new front brakes - and it was all covered under my extended warranty. More

I brought our BMW in for service and the service advisor was Neil McCarthy. He was very helpful both in terms of setting up the service and answering my questions. The service was done properly and withi was Neil McCarthy. He was very helpful both in terms of setting up the service and answering my questions. The service was done properly and within the estimated time. This is a first class dealership with an excellent staff. J.W.Staudenmayer More

I like Mercedes, BMW, Jaguar, and Porsche equally. I just bought my 4th BMW in the past 4 years because of the stressless experiences I have had with Eddie Cintron. My relationship with him doesn't end after bought my 4th BMW in the past 4 years because of the stressless experiences I have had with Eddie Cintron. My relationship with him doesn't end after I purchase the car. My wife and I go to him every time we have a question about our cars. He does more to market a BMW than the cars themselves. Thanks Dr. Frank Russo More

I went in for service and eveythinh was fast and easy. The entire staff was very nice and helpful. I am more than pleased with my visit. The entire staff was very nice and helpful. I am more than pleased with my visit. More

Great attention by Jeffrey, always looking for my specific needs and looking around to see how he can fullfill my needs... sales vs finance are quite litte not coordinated, happens that the price ve specific needs and looking around to see how he can fullfill my needs... sales vs finance are quite litte not coordinated, happens that the price verbaly negotiated in sales, at signing, the number was moved up some dollars... More

I had recently returned my existing BMW to Burt Smith BMW in St Petersburg. Even though I was an existining returning customer looking to renew my vehicle the salesman was just lethargic - not interested - I in St Petersburg. Even though I was an existining returning customer looking to renew my vehicle the salesman was just lethargic - not interested - I might as well have just looked at a brouchure. etc etc. I walked away with no car. They had lost my business and I was leaving the BMW brand. The following day I was visiting one of my business premises that just happend to be next to BMW Saraota. I wandered into Sarasota BMW car lot and was greeted by Jeffery - What a difference - warm greeting - genuine interest in me and what vehicle would suit my needs - no artificial selling friendliness here just genuine desire to help me find my right vehicle - WHAT A DIFFERENCE! This was the best car purchasing experiance I have ever had. Helpful - knowledgable - genuinely interested in my needs and not just the dealerships. Never did I feel pressured and at all times the team at Sarasota BMW went out of thier way to help me make the right choice. An excellent dealership you can trust and indeed - enjoy. More