BMW of San Rafael

Not returning to the service dept: Unabashedly condescending, dismissive, unprofessional - It's remarkable. Luis is 👍 condescending, dismissive, unprofessional - It's remarkable. Luis is 👍 More

I purchased my BMW x3 at BMW of San Rafael. It seemed like a good experience at the time as they promised to fix a few things on the car that needed it. Not trusting a car salesman completely I had them like a good experience at the time as they promised to fix a few things on the car that needed it. Not trusting a car salesman completely I had them put it in writing. I have been fighting with them for three years to keep their word and may go to small claims court as they are refusing. Terrible! They are actually breaking a written contract. More

Had a wonderful buying experience at BMW, very easy process! Peter Rennert helped me and he was very thorough, explained everything, and advocated for me in the negotiation process. I love the car and process! Peter Rennert helped me and he was very thorough, explained everything, and advocated for me in the negotiation process. I love the car and am very excited to be part of the BMW of San Rafael family! More

Jessy is the best. My second lease here (5 total BMW leases) and Jessy always gets me a great deal and makes it easy. I will use hims again for sure. My second lease here (5 total BMW leases) and Jessy always gets me a great deal and makes it easy. I will use hims again for sure. More

I Love This The Best Page! That So Good Page Thanks And i love this that the best i love its the best of the year The Best Page! That So Good Page Thanks And i love this that the best i love its the best of the year More

OUTSTANDING Customer Service by PETER! I have been car shopping for a few weeks and I have never worked with someone so knowledgeable, professional and patient. He is a gem! When I am read I have been car shopping for a few weeks and I have never worked with someone so knowledgeable, professional and patient. He is a gem! When I am ready for my next BMW, I will definitely return to this dealership because of Peter. More

Tom is awesome These guys (and gal!) at BMW of San Rafael are great. It's refreshing to work with competent folks and it's evident in all directions here. Tom was fr These guys (and gal!) at BMW of San Rafael are great. It's refreshing to work with competent folks and it's evident in all directions here. Tom was friendly, efficient and nice during my service visit today and extra points for being a racer. Vroom vroom. :) Also, the waiting room is slick, almost nicer than my apartment. It's so clean, one could literally eat off the floor. More

Appreciation for Luis This was our first experience with BMW of San Rafael and we were very pleased with our service, particularly with Luis Chinchilla. We purchased a pre This was our first experience with BMW of San Rafael and we were very pleased with our service, particularly with Luis Chinchilla. We purchased a pre-owned car and appreciated Luis' professionalism and timely follow up throughout the process. He went the extra mile to hold the car for us to view (we were coming from two hours away), arrange for the detailing (including paint touch up and rim polishing) and delivery to our home. We are very happy with our "new" car and would recommend Luis and BMW of San Rafael. More

Excellent Service I like the way the dealers are straightforward with their words and able to explain everything clearly to their customers. The service was great and o I like the way the dealers are straightforward with their words and able to explain everything clearly to their customers. The service was great and organized. Paperworks were also done very quickly and neatly. The staffs were also very friendly, helpful, and knowledgable. More

Rommel Flores, terrific technician My husband and I met with Rommel Flores today to review features on my new X3. It was a pleasure to work with him. He has a very thorough understandin My husband and I met with Rommel Flores today to review features on my new X3. It was a pleasure to work with him. He has a very thorough understanding of how the car operates and communicates it in simple terms that we both understood. More