BMW of San Rafael

VERY DISSAPOINTING TO BE MISINFORMED When I purchased my series 4 I was informed by the Sales Agent that if I purchased Dent Protect, it will help keep my car in pristine form and that I When I purchased my series 4 I was informed by the Sales Agent that if I purchased Dent Protect, it will help keep my car in pristine form and that I should bring it in every year for scratches and small dents. A year later, when I am trying to repair my car for minor scratches and small dents, I find out (and after reading the fine print) that Dent Protect has so many exclusions, that none of my dents fall within the protection I purchased. Dent Protect protection does not cover any scratched or any dents where the paint was removed or dents with scratches, etc. etc.. Not many dents can fall into this category! Hence, I was essentially sweet talked into purchasing an $864.00 protection that I will likely never use. More importantly, I feel that I was completely Misinformed! Very Disappointing! More

Break-in service for 2017 M3 and took care of other details Great service from Tom and team. New M3 was in for the 1200 mile break-in service. Then went above and beyond chasing down a door seal squeak and a Great service from Tom and team. New M3 was in for the 1200 mile break-in service. Then went above and beyond chasing down a door seal squeak and a rattle which is completely rectified. Also appreciate the proactive work on doing the recall for the rear brake shields. Thank you! More

Got the car I wanted and the service I expected Julian Rubbo was my primary contact at BMW of San Rafael. From start to finish he was excellent. He helped me configure the car after showing me the Julian Rubbo was my primary contact at BMW of San Rafael. From start to finish he was excellent. He helped me configure the car after showing me the vehicle on the lot that was most similar, so I could see what the color combinations would look like, the M sport package looked like, and the options I wanted. He communicated when there was a status update and shared relevant links, making the process smooth. He was very considerate of my time. He then handed me off to Shaun to complete the paperwork. Shaun Hagerman was efficient and congenial, and I was out of the dealership with my car in a shorter amount of time than I had budgeted. I will definitely recommend BMW of San Rafael to my friends and family, even though it's not the closest dealership to my zip code. More

Ask for Jonathan Josephs (J.J.)! Working with Jonathan Josephs (J,J,) was really a pleasure. We appreciated his integrity, enthusiasm, and depth of knowledge--all of which removed any Working with Jonathan Josephs (J,J,) was really a pleasure. We appreciated his integrity, enthusiasm, and depth of knowledge--all of which removed any inkling of stress around a significant purchase. Jonathan helped me find what I was looking for, and more...And he may have made a future customer in my father, who not only liked Jonathan's respectful and straightforward style, but clearly enjoyed their mutual appreciation of Cuban cigars! More

Incredible Service. Robert Stephens, my service rep was amazing. I brought the car in for it's first servicing and while he told me it would be an hour and a half, he go Robert Stephens, my service rep was amazing. I brought the car in for it's first servicing and while he told me it would be an hour and a half, he got it finished in half the time. I appreciated his not over delivering on the promise, but over delivering on the actual service! I have found the entire staff there from Jonathan who sold me the car to Robert who helped me get it serviced! Outstanding dealership!!! More

Amazing Service by Tim Price! I just have to say that Tim Price is the Best!!! Every time that I bring my car in for service, Tim is on it , taking care of all the details and alw I just have to say that Tim Price is the Best!!! Every time that I bring my car in for service, Tim is on it , taking care of all the details and always super helpful and ready to solve any problems or issues that come up in a very efficient way , he always calls me and lets me know what are they working on or if there's any new issues that come up with the car , and always have a helpful suggestion of what are the next steps to consider , so professional , mindful and supportive ., Thank you so much again Tim! More

Tim Price I had a great experience bringing in my BMW for service. I was helped by service advisor Tim Price, who was efficient, professional and very knowledg I had a great experience bringing in my BMW for service. I was helped by service advisor Tim Price, who was efficient, professional and very knowledgeable. He kept me well informed of what was being done on the car and it looked better when I picked it up than it did when I dropped it off! Great job guys! More

new year, new car! I walked into BMW of San Rafael and worked with Bruce Disbury. I leased a new car. He helped me pick the perfect car. I couldn't be happier with my e I walked into BMW of San Rafael and worked with Bruce Disbury. I leased a new car. He helped me pick the perfect car. I couldn't be happier with my experience. Bruce was really laid back and very patient with me, being that this was my first new car. Thank you Bruce I love my car!! More

Sales and Service Great team at BMW San Rafael. Sales process was great with Kyle Gray and Sean in finance. Each time I have had the car serviced, Tom Smith follows u Great team at BMW San Rafael. Sales process was great with Kyle Gray and Sean in finance. Each time I have had the car serviced, Tom Smith follows up on every detail. I highly recommend. More