BMW of Roseville

xxxxty car already in the shop after 4 days its a brand new car sucks an the service sucks I wish that this wouldn't happened new car sucks an the service sucks I wish that this wouldn't happened More

I recently moved to the area and took my BMW for service. The agent -extremely friendly- went through all things that showed up for the time of service, then suggesting the typical not critical stuff like wi The agent -extremely friendly- went through all things that showed up for the time of service, then suggesting the typical not critical stuff like windshield whippers and changing the battery of the car key fob. The agent carefully selected what to tell me to lure me into getting -"the windshield wipers are $40, like the store" "the concentrated windshield cleaner it's only $3" - and what not to tell me -they charged me $30.99 for a $2 retail battery for the car key, $14 to spray frigi-fresh in the cabin filter, which is more than a whole new can, retail price, and like that who knows what else. $200 for a non-required wheel alignment you can get done for about half in most places -not told the price. I understand that everybody needs to make a profit. At the same time, one can assume a fair price, even high for being BMW, but some things are outrageous, especially when you have been told what seemed normal prices for 2-3 items so it looks like it makes sense to get everything done in there, but then not told the prices of others. To add to it, one of the windshield wipers doesn't wipe in the middle -if you don't even bother to check that a windshield wiper does what it's supposed to do, I wonder about everything else you do there. I was told I was going to get a call in 2-3 days after my service to check that everything was OK, and a survey email, and I waited and waited for it to mention the wipers -never had a call, email, nothing. I eventually emailed the agent to cancel my scheduled service for next year explaining all this. He never called with an explanation, an apology, nothing. I just received an automated email saying that the appointment had been cancelled. I guess the have enough customers being one of the few BMW places in the area and could not care less. I live 45 min from the dealership so it's not even worth going there to get and then spend an hour to get it replaced. Disappointed of paying BMW service prices to get this service, so of course not coming back. I am seeing now the reviews in here so I guess my case is not the only one. More

I was looking for a 2021 BMW X1 for my daughter. This dealer had one of two M-sport models within 500 miles of me (Fresno). I received a great deal from Sales manager Cameron right off the bat with no n dealer had one of two M-sport models within 500 miles of me (Fresno). I received a great deal from Sales manager Cameron right off the bat with no negotiation required. I was also able to take advantage of BMW rebates and loyalty credit. My salesperson was Azzeddin and he was super friendly and accommodating. I am a BMW enthusiast and have purchased many, many BMW's. This purchase was the easiest by far. I highly recommend BMW of Roseville. More

Visit dealship receive quote. Telephone to negotiate price. Return to deal ship to collect car to find price not available. Cleaned trade in vehicle and commenced paperwork in dealer What a waste of ti price. Return to deal ship to collect car to find price not available. Cleaned trade in vehicle and commenced paperwork in dealer What a waste of time and unethical More

I was not happy with my original salesperson. I went back and worked with Gina and purchased a different vehicle. She was very easy to work with and the finance person was very through and knowledgeable and and worked with Gina and purchased a different vehicle. She was very easy to work with and the finance person was very through and knowledgeable and made the process painless. The only thing I was not satisfied with was the car was not detailed as promised and not ready at the appointed time. I mentioned this but no offer was made to have me bring it back. I feel as if once the papers were signed, they don't care anymore. More

I was lied to by this salesperson, my friend referred me to the sales guy he bought two cars from. He negotiated incredible deals with them for his two cars. When I test drove a car I liked I gave an offer to the sales guy he bought two cars from. He negotiated incredible deals with them for his two cars. When I test drove a car I liked I gave an offer and the sales guys told me they do not negotiate price, the price was above KBB. I walked away and will never return. They lost a customer. I DO NOT recommend this place, go to another dealership. More

In 2016 I bought a 2013 BMW 528i (my first used car), and I was sold a 84 month service contract that I was told would cover all services next 7 years (I paid $3,400). This week I went for my early oil ch I was sold a 84 month service contract that I was told would cover all services next 7 years (I paid $3,400). This week I went for my early oil change and found out that my service contract will expire next month, and the service contract that I purchases started from when the car was new, and I in reality only have been able to use the contract for 4 years. Lesson learned.. never buy a service contract, unless you drive a lot of miles More