BMW of Rochester Hills

Great Experience! We just picked up my new 2017 340 BMW which we ordered and had a great experience. Dave Ugorowski took care of us, explained all the features availab We just picked up my new 2017 340 BMW which we ordered and had a great experience. Dave Ugorowski took care of us, explained all the features available before we ordered. When we got there all the paperwork was ready to go so no waiting for a minute. Dave explained the features of the car, which are many!!! He also called me the next day to see if I had any questions. He is a very knowledgeable and never pushy! I would highly recommend this dealership and Dave! You won't be disappointed!! More

Finally a stress free car purchase. Fantastic experience with David. He answered all of my questions, was patient, and did not put any pressure on me to buy/ lease. He let me take my tim Fantastic experience with David. He answered all of my questions, was patient, and did not put any pressure on me to buy/ lease. He let me take my time and made the experience stress free and enjoyable.I would highly recommend David and BMW of Rochester Hills to any one even considering a BMW. More

Excellent experience with David Ugorowski! My mother just leased a BMW 5 Series from David and he, along with everyone at BMW of RH, made the process stress free and enjoyable! She is not very My mother just leased a BMW 5 Series from David and he, along with everyone at BMW of RH, made the process stress free and enjoyable! She is not very tech savvy and David took time to teach and show her how to use all of the features of her new car. Dealership is absolutely beautiful and the service was top notch (not stuffy and arrogant like some other luxury car dealerships). Overall, we had a great customer experience! I'd highly recommend David and everyone at BMW of RH! More

Great experience with Erick Grabruck!!! Erick was awesome! He worked with me during a time when I was out of town and traveling extensively, so could have been an extremely complicated situa Erick was awesome! He worked with me during a time when I was out of town and traveling extensively, so could have been an extremely complicated situation. Quite the contrary, Erick was responsive and flexible during the entire process. He made what could have been a very difficult situation very smooth and even got permission from the dealership to allow my car to be stored on the lot until I could pick it up. Really appreciate it! More

Stress free used car purchase I was very effectively guided through the process of buying a used car by Erick Grabruck at BMW Rochester Hills. In addition to actually having the c I was very effectively guided through the process of buying a used car by Erick Grabruck at BMW Rochester Hills. In addition to actually having the car that I was looking for, Erick was professional and courteous at all times and met all of my customer expectations. More

1st timer used car purchase Thanks to BMW of Rochester Hills, MI for an awesome 1st time experience in the purchase of my 2010 Ford Mustang. First class all the way. Folks defini Thanks to BMW of Rochester Hills, MI for an awesome 1st time experience in the purchase of my 2010 Ford Mustang. First class all the way. Folks definitely put your trust in Vince Olsen, Client Advisor in the Used Car Dept. Such a personable and classy guy!!! More

It doesn't get better than this!!! Been loyal customers of BMW of Rochester Hills for over a decade now with good reason -- the staff are all very friendly and professional, and you alw Been loyal customers of BMW of Rochester Hills for over a decade now with good reason -- the staff are all very friendly and professional, and you always leave feeling appreciated. We've purchased and leased and traded in numerous vehicles over the years, and can say with 100% certainty that we will be lifers of this wonderful establishment!! Regardless the nature of your visit, you can always expect a warm, professional greeting from anyone at this location, from Stuart in service all the way up to Wayne Youngblood. Mike Tatti is a gem, and always does his absolute best to accommodate. Maryanne is pleasant and professional, and has a heart of gold. Eric Lang really knows his stuff. He always takes the time to scour the inventory and get you the perfect vehicle at a great price. David DeHaan in finance is thorough and kind, and always a pleasure to work with. Richard Bell, our salesperson, is a remarkable find! He's incredibly knowledgeable and helpful, with a fabulous personality, and truly cares about making the buying experience second to none. He listens, and goes above and beyond all expectations. Each and every sale begins and ends with his commitment to building your confidence in not only the product, but every aspect of the process. From the moment we arrive, we know we're in good hands!! More

Great working w/ Rich Bell & BMW of Rochester Hills This is my second BMW I have purchased from Rich Bell @ BMW of Rochester Hills. They are about an hour from my home, but very worth the drive. Ric This is my second BMW I have purchased from Rich Bell @ BMW of Rochester Hills. They are about an hour from my home, but very worth the drive. Rich was not only very knowledgeable about his cars, but the Pros & Cons of the competitors. He is very professional, yet very approachable. He has a great sense of humor & my wife and I have even had dinner with him on occasion. He works very hard to find the right fit & more importantly to get you the best pricing. The dealership itself is very impressive, just what you would expect for a BMW. Staff is friendly & the showroom is immaculate. Service has been a joy to work w/ & have gone out of their way to accommodate my busy schedule. The only times I have needed service was to put in a wheel & tire claim thanks to Michigan's "wonderful" roads. The returned my car cleaner than when I left it, both inside & out. This is amazing since I have a yellow lab that sheds. I highly recommend Rich, his manager Matt & the rest of their staff. More

Great experience and sales person. Richard was great and an honest salesperson to deal with. I leased a new X3 with him and I am very pleased with the whole experience. I felt like I r Richard was great and an honest salesperson to deal with. I leased a new X3 with him and I am very pleased with the whole experience. I felt like I received a fair deal and great customer service. I too drove about an hour from home but was worth the drive. The drive back was even better in my new car! More

Great experience buying my first BMW! I had a great experience buying my first BMW at BMW of Rochester Hills; Erick helped make the process go smoothly and quickly. I came in to test drive I had a great experience buying my first BMW at BMW of Rochester Hills; Erick helped make the process go smoothly and quickly. I came in to test drive an X3 and it was missing a few key features that I was looking for. Erick let me know there was an X3 that had just come in that was still in detailing that sounded like it was what I was looking for. The team quickly coordinated getting the car out of detailing for me to look at. I test drove it, loved it, and finalized a deal the next day. Erick was knowledgable, friendly, and professional in his negotiations. He accommodated my requests and was able to turn around the deal very quickly. Everyone at BMW of Rochester Hills were friendly and professional. I will continue to go here for all of my BMW needs, and my boyfriend who also has a BMW, has switched over to this dealership from Erhard of Farmington Hills. Thank you for a great experience! More