BMW of Rochester Hills

Thank you for making my decision I bought my first BMW (2006 BMW 325i) from this dealer back in the day. And although this is my leisure vehicle I am still coming to this dealer for s I bought my first BMW (2006 BMW 325i) from this dealer back in the day. And although this is my leisure vehicle I am still coming to this dealer for service needs. When it was time to replace my lease (2015 Jeep Cherokee) I stopped by 3 times from Thanksgiving to New Year's and finally picked up the perfect X1 with Dave's help. He was very professional and didn't bug me daily like the MB and Cadillac dealers did (even they sent me automated emails right after Christmas at 6:00AM and called through many different phones and automated devices). I was happy to be back and see even better hospitality and integrity. Dave also managed to charm everyone I brought to the dealer with his different interests and friendly approach. Thank you, BMW of Rochester Hills for the great car purchasing/leasing experience (: More

Helpful, courteous, and efficient Best dealership I have ever visited. Staff were extremely knowledgeable and friendly but not in an overbearing way. They listened to my needs and foun Best dealership I have ever visited. Staff were extremely knowledgeable and friendly but not in an overbearing way. They listened to my needs and found the vehicle that was exactly what I asked for. The entire purchasing process was quick and painless, and David was a pleasure to work with. I will absolutely be buying my next car from BMW of Rochester Hills. More

Efficient. Friendly. Knowledgeable David was awsome. He was aggressive and got me into the car I wanted fast. Made the entire deal happen within a matter of hours. David was awsome. He was aggressive and got me into the car I wanted fast. Made the entire deal happen within a matter of hours. More

Comfortable Environment BMW of Rochester Hills has very Comfortable Environment for Customers. Tonya Murray was very helpful in finding my 2nd BMW Lease vehicle and keeping m BMW of Rochester Hills has very Comfortable Environment for Customers. Tonya Murray was very helpful in finding my 2nd BMW Lease vehicle and keeping me up to date with any latest deals. She is very friendly and open to any questions we have. The process to get my new car was pretty fast and straightforward. More

Great experience Dave was friendly and helpful in setting up our new lease! We would absolutely come back and work with him and BMW of Rochester Hills again Dave was friendly and helpful in setting up our new lease! We would absolutely come back and work with him and BMW of Rochester Hills again More

Always Professional and Enjoyable This is my 5th consecutive BMW Lease going back to 2007. Tonya Murray was our client advisor and as with every advisor we have had at this dealership This is my 5th consecutive BMW Lease going back to 2007. Tonya Murray was our client advisor and as with every advisor we have had at this dealership she was professional, knowledgeable and personable. When you lease a car at BMW of Rochester Hills you really feel like your are dealing with another member of your family. Without minimizing their professionalism, they make you feel comfortable and respected. Tonya knowledge about the vehicle was very thorough and she could answer any question we asked. Even when we had some questions about the lease rate, the sales manager was glad to address them in a way that recognized the legitimacy of the requests and responded in a very business-like but cordial manner. I worked for Chrysler for 29 years and was CIO of Chrysler Financial from 1989 to 1997, so I am very familiar with US Dealers and their practices. And although US Dealers are good and improving all of the time, there is still no question that the "BMW Experience" is a cut above. More

Prompt and Professional I recently leased a certified pre-owned 3 series with the help of Erick. Erick and the rest of the staff were amazing to work with. Even on Erick’s da I recently leased a certified pre-owned 3 series with the help of Erick. Erick and the rest of the staff were amazing to work with. Even on Erick’s day off, one of his colleagues (Frank) followed up with me and was able to make a last minute change to the vehicle I was interested in and helped to ensure I was able to get the right vehicle. The team was prompt with their communication and very professional to work with and I look forward to our next transaction together. More

Great experience buying my BMW Very professional sales team. I had a great experience buying my BMW. Making the deal was easy and straight forward, while finding the perfect vehicle Very professional sales team. I had a great experience buying my BMW. Making the deal was easy and straight forward, while finding the perfect vehicle to purchase. More

Great experience Bought bmw x1,great car great dealership Easy sales people to work with. Overall great experience. Would highly recommend bmw of rochester hills to Bought bmw x1,great car great dealership Easy sales people to work with. Overall great experience. Would highly recommend bmw of rochester hills to buy next vehicle. More

Outstanding customer service I just took delivery of my fourth new car from BMW of Rochester Hills, with Frank Sands as my Client Advisor for the last three. I could not be happie I just took delivery of my fourth new car from BMW of Rochester Hills, with Frank Sands as my Client Advisor for the last three. I could not be happier with my experience. Everything about BMW of Rochester Hills has been a positive for me each and every time. Frank Sands is a pleasure to work with. He's knowledgeable and he's a straight shooter. I never feel like I'm being "sold to" and Frank feels more like a friend than someone I'm doing business with. Everyone else at the dealership involved in the car-buying process is professional and easy to work with. And whether taking my car in for service or buying parts and accessories, I get the same superior customer service. I highly recommend Frank Sands and BMW of Rochester Hills. More