BMW of Rochester Hills

Best BMW dealership We highly recommend Frank Sands at BMW Rochester Hills if you are looking to buy a BMW. Frank was very professional and friendly. Never a hard sell. We highly recommend Frank Sands at BMW Rochester Hills if you are looking to buy a BMW. Frank was very professional and friendly. Never a hard sell. His pleasant demeanor made us felt right at home and welcomed. Both Frank and his sales manager (Eric Lange) took the time to work out a good deal. The purchase process was very organized and smoothly. More

Highly recommend Our sales-person Erick Grabruck was excellent! He was professional, patient and gave us great imformation to make the right decsion, regarding the veh Our sales-person Erick Grabruck was excellent! He was professional, patient and gave us great imformation to make the right decsion, regarding the vehicle wad eventually chose. In addition, everyone that we interacted with during the purchasing process, were professional, friendly and courteous. More

Good overall experience BMW of Rochester Hills advertises its used automobiles on the Internet and that is how I learned of the vehicle I was seeking. I phoned Erick G. and BMW of Rochester Hills advertises its used automobiles on the Internet and that is how I learned of the vehicle I was seeking. I phoned Erick G. and he answered several questions and invited me to visit. I did so two days later and the vehicle I sought and ultimately purchased was available. The vehicle was well detailed and was presented professionally. The dealership was clean and the premises attractive. I was present on a Saturday and that might have been less than ideal because it was a busy day and a few other potential customers were also there. However, the staff in general and Erick in particular gave me personal attention and made the experience pleasant overall. Any negatives? Quite a long wait to finalize the paperwork, again due to the number of customers. However, the dealership found very attractive financing in-house and had high-tech office equipment. During the wait, refreshments (scones, coffee, pop) were offered and very good. How about my actual vehicle? Smart cars are low-market compared to BMWs and my purchase was one of the least lucrative to the dealership. However, I was treated well nevertheless. The car has a few minor flaws but considering age and price certainly offered value. I rejected several other dealerships at the Internet level because they were not as competitive. The dealership also filled the vehicle tank with premium gasoline, no charge, at the time of delivery -- a nice gesture that also saved me a few dollars. More

Love my New 328i Recently purchased a CPO 328i with M Sport Package, Lemans Blue. I worked with Scott Magyar and I couldn't be happier. This is the fourth BMW I've pur Recently purchased a CPO 328i with M Sport Package, Lemans Blue. I worked with Scott Magyar and I couldn't be happier. This is the fourth BMW I've purchased from BMW of Rochester Hills (Bavarian) and there is a reason why I'm a repeat customer. The customer service is outstanding and a BMW truly is the ultimate driving machine. I've visited Erhard BMW as well as Jeff's Auto Sales in Ohio and the deals I've received at BMW of Rochester just can't be matched. I'm a customer for life, special thanks to Scott for his exceptional level of courtesy. More

Mrs. Suchi Rama Richard was great to work with. He took the time to explain all the special features of the 2014 X5. We were impressed with Richard and the dealership Richard was great to work with. He took the time to explain all the special features of the 2014 X5. We were impressed with Richard and the dealership. More

Charles Dardas Rich is over the top and my wife and I enjoy working with him. We say enjoy as we plan on more in the future. Rich is over the top and my wife and I enjoy working with him. We say enjoy as we plan on more in the future. More

Great Service Sammi was very help and explained everything to me about my new x6 when I felt the dealer I knew the important things need to function my car. He mad Sammi was very help and explained everything to me about my new x6 when I felt the dealer I knew the important things need to function my car. He made sure I was confident with my vehicle when I pulled off. More

Sammi Naoum is our salesman. He is very helpful and very knowlegeable. He took a good amount of time with us and was very easy to work with. He has a wonderfu is our salesman. He is very helpful and very knowlegeable. He took a good amount of time with us and was very easy to work with. He has a wonderful personality and we would recommend him very highly. We love our BMW we bought from him. Dan and Lori Dear More

New Car Sales I had been looking for several months for a replacement vehicle to lease. I was looking for a quality vehicle to replace my Infiniti FX 35. I had visi I had been looking for several months for a replacement vehicle to lease. I was looking for a quality vehicle to replace my Infiniti FX 35. I had visited many dealerships for different brands, experiencing various types of sales people. I encountered Sammi Naoum when I entered the BMW showroom, he was very professional, personable and an excellent Client Advisor. I was not planning on obtaining a vehicle during that initial visit, but before I left I had leased a new X3. My overall experience met my high expectations, not only with Sammi, but with the rest of the friendly and helpful staff (including the general manager Nicholas Berinti), and the facility it self. I would not hesitate to recommend the BMW brand and this dealership to anyone interested in buying or leasing a quality vehicle from a first rate dealership. More

Why shop or buy anywhere else!? Taking the time to write a review tends to be just such for me… time taken… BUT when I have an exceptional experience as I recently did with the purch Taking the time to write a review tends to be just such for me… time taken… BUT when I have an exceptional experience as I recently did with the purchase of my Certified Pre-Own 2011 BMW 328 xi coupe from BMW of Rochester Hills…. I felt strongly that a truly appreciative review was well earned by the professionals at the store. Having a tendency, desire and ability to change vehicles often over the last many years, I have experienced the full gamut of the good, bad and ugly of car shopping and ‘dealing’ with the various ‘personalities’ at dealerships. To keep this brief as the detail of the aforementioned experiences could be a subject of a book – that aside my search via the internet for the specific vehicle I now own, led me to Richard Bell, client advisor at the store. He was prompt with a real time reply to my internet inquiry (most still use auto replies…why I don’t know as just about the entire world has a mobile smart phone) and followed up to set an appointment with me to see the vehicle the following week when I was scheduled to be in town. The significance of this point is that I was going to be driving 4 hours from my home in Traverse City to Detroit Metro. When I arrived at the store I was genuinely impressed at how all the pre owned inventory was lined up and spotless with proper pricing clearly marked on each unit – basically ready to drive home. Always a good sign of how well a store is managed, which was confirmed once I introduced to Matthew Vazana the General Sales Manager, who is very professional and a very knowledgeable on the BMW product along with his many years of high line automotive experience. Working with Richard was truly enjoyable as he is a major car enthusiasts coupled with being absolutely committed towards providing his client full and undivided attention throughout the entire transaction. This may seem like an obvious expectation but has not been my experience to often with my previous vehicle purchases at other dealerships over the recent years. The best way for me to sum up my experiential transaction with him and the other team members met as part of the purchase process – absolute transparency, very clear and solid communication. Overall it was a completely stress free and highly recommend this store and Richard to anyone reading this review who is considering either a new or pre-owned BMW – regardless of driving distance. Make the call and take the drive as it is hands down the best and worth it when considering spending / investing in a BMW. I was also pleased to have been taken by Richard through the dealership to meet the service department advisor and also parts department as well. In fact even though I have a BMW dealership in my town, I will plan to take my car to Rochester Hills for all its service needs, that just how welcomed and comfortable I felt with all the team members throughout the store. More