BMW of Pompano Beach

Well beyond incompetent. This dealership has attempted to repair our '03 BMW 325i over seven times in the car's first 14 months of use--on a car with less than 9,000 miles. It has left my mom stranded by to repair our '03 BMW 325i over seven times in the car's first 14 months of use--on a car with less than 9,000 miles. It has left my mom stranded by the side of the road twice. Even the BMW NA zone service representative reported the car "unsafe to drive on the streets" after we'd nursed it back to Vista for its latest visit. Needless to say, she's not driving it any longer--it's left her too fearful of being killed or left stranded.<br><br>Avoid this service department--better yet, unless you're "car technology-smart" avoid BMWs in general. Furthermore, at the HQ level, BMW NA's customer support policies are stunningly atrocious. I have been lied to three times in the past four weeks by BMW NA representatives and am contemplating legal action against BMW NA and Vista BMW.<br><br>I'll add a full description of this car's problems, along with Vista's "repairs," later, but here's a short summary of just _some_ of this BMW's problems:<br><br>1. Engine stalls, sputters, runs roughly on multiple occasions--has serious trouble reaching 45 mph (engine RPM reaches, and stays at, 5k+ with no upshift; "Service Engine Soon" light on; severe engine missing).<br><br>"Fixes" thus far: 6 new spark plugs, new fuel pumps, new fuel filter, 6 new coils, re-program DME, told to "buy better gas," new Mass Air Flow sensor, etc.<br><br>2. Engine would not turn over.<br><br>"Fix:" Charge "low" battery, replace alternator, replace starter . . .<br><br>3. Wiper "auto" function erratic/inop.<br><br>"Fix:" Replace windshield(!)<br><br>Just when you think it can't get any worse . . . after they'd had the car for two weeks on one visit, my mom called to inquire when they'd be done. They couldn't find the car, telling her "It's been picked up already." Then they report that it must be "stolen--call the police because we don't have it." Just stunning, considering it was found sitting in their lot . . . .<br><br>If you know of a good product defect lawyer in So. Florida, please contact me at 817.937.9696. Thanks. More

Never again would I even enter their doors. I was Never again would I even enter their doors. <br>I was looking for a 323 convertible for my wife, but all of the sales people were "busy" .<br>Finally Never again would I even enter their doors. <br>I was looking for a 323 convertible for my wife, but all of the sales people were "busy" .<br>Finally went to Fort Lauderdale BMW and had a "fair" experience.<br>Buying a car is one of the most frustrating things we do.<br>Why do I get the impression that they are not doing things above board. Give me the final price up front...I don't need 2 days of phone calls back and forth to get to the "best price" .<br>Hopefull it will not need service work other than maintenance, that will give me a headache all over again. More

Service issue: At 2.05pm I give the guy my name and no Service issue:<br><br>At 2.05pm I give the guy my name and no one comes around till at least 2.30. Fine, this is expected. <br><br>I offer the service Service issue:<br><br>At 2.05pm I give the guy my name and no one comes around till at least 2.30. Fine, this is expected. <br><br>I offer the service guy the TSB# for the second time to make sure he understands what I'm talking about, and he assures me "We are BMW...we can find it in the computer." Whereas my whole motivation was to get him to once again state "This is covered, we'll do it for free" <br><br>He tells me to take a seat, it'll be 30-45 minutes and they'll bring my car back around. Well, an hour or so later he comes out and tells me "This isn't covered under warrenty," pressing the printed SB in my face. <br><br>Fine, I'm furious at wasting all this time being told it would be free and he understood etc, but I have to leave and take care of things elsewhere. <br><br>I wait outside and watch my car be brought around, only to have the tech park it in a spot and scrape the front facia all to xxxx. Now this kid...granted probably no more then 5 years older then me drives 10 of these a day...other people's cars. He rams mine into the concrete hedge bed (there is no stop bar)! <br><br>Vista has promised to fix it tomorrow...ie provide a new bottom lip, or repaint mine, free of charge, loaner, etc. Now my question is, what would have happened if I wasn't outside to hear it? <br><br>I'm pretty much over dealing with vista...guess I'll take it to Fort Laud BMW (2 miles from my house) and forget loyalty.<br><br>I went back two days later...after drivng a VW Golf around...to find they had done the same thing, scraped up the entirely new, freshly painted TiSilver facia...in the exact same spot.<br><br>The service writer thought I was joking when I brought him out. They really, really, really did the same damage to the same car, again...in 2 days. <br><br>So they're gave me a brand new 330iA as a loaner (I screamed, screamed, screamed) (noticing any repetative thought here...) that I wouldn't drive a "Golf" next time I brought my car in...and then i saw the new fresh paint on the ground and my scraped up front bumper. More

They scrached the roof, hood, and trunk of my car down to the metal. Now I need to get it repainted. They worst part is they tried to say that there was no way they could have done that. That whole dealer the metal. Now I need to get it repainted. They worst part is they tried to say that there was no way they could have done that. That whole dealership needs to lose their liscence to service cars. I had the worst car experience of my life. More