BMW of Pompano Beach

Frank is always excellent to work with. He responds quickly, is professional and a pleasure to do business with. He responds quickly, is professional and a pleasure to do business with. More

At first I would rate my experience as. 5 star rating.....but as time went on I realized my experience was not 5 star. Our salesman Milson was terrific, great personality and efficient. I w 5 star rating.....but as time went on I realized my experience was not 5 star. Our salesman Milson was terrific, great personality and efficient. I was an out of state buyer and I paid cash for my vehicle purchase. Here is where my experience declined. I was informed by finance dept that my purchase would be a turn-key registration in Mass. as sales tax was applied and my vehicle was insured before being loaded for transport. Upon arrival of vehicle in Mass I went to register my vehicle and was declined. It was not an easy transition, too date (4/10 - purchase made on 3/27) my vehicle still remains un-registered and I still do not have title in hand.....I paid cash.....it is my truck, I have no title and still I am being declined as the process from the Morgan group of BMW is not by any means concerned with expediting my ability to register.....this is NOT how the process was explained upon purchase. It certainly has changed my disposition on experiencing a positive transaction. If Morgan BMW doesn’t provide title for registration I have been told it can take 3 to 4 weeks, hardly the outcome I was told at purchase. I am greatly disappointed.l understand an out of state purchase can be more involved, but the total derailment of customer satisfaction is unacceptable compared to the ease of completion that was explained to me at BMW Pompano. For the first time ever buying a car at a dealership the gas tank was empty when I got the car. Every dealership has given a courtesy fill up upon purchase.until now. (At my age I have bought MANY.) Thomas J. Kelleher More

Excellent service, thank you. Appreciate the videos and timeliness of services. Keep up the great work. Appreciate the videos and timeliness of services. Keep up the great work. More

Appt set up within days- service advisor was excellent. He took care of all I needed He took care of all I needed More

The whole process was seamless and excellent . Andres was very helpful and efficient . Everything was completed in the time frame discussed . Andres was very helpful and efficient . Everything was completed in the time frame discussed . More

Great service tech and dealership. Returned our BMW cleaner and shinier! Very thorough and provided a video of the inspection. Returned our BMW cleaner and shinier! Very thorough and provided a video of the inspection. More

The service department is absolutely amazing. From the drop off, til picking up my vehicle was amazing!!!! Keep up the great work. From the drop off, til picking up my vehicle was amazing!!!! Keep up the great work. More

Mr. Andrés Gutiérrez treated me very cordially and solved my problem as quickly as he could. my problem as quickly as he could. More

Excellent service Customer service was excellent, staff professional and customer focused. Our go to dealership when we need service. professional and customer focused. Our go to dealership when we need service. More

Extremely overpriced and provided completely false information to sell additional service work that was unnecessary. New sales were nice but also crazy add on pricing. information to sell additional service work that was unnecessary. New sales were nice but also crazy add on pricing. More