BMW of Palm Springs - Service Center

Great Customer Service! I took in my brand new 330i due to a noise the driver door was making. They went ahead and gave me a loner car while they checked out my car and kept I took in my brand new 330i due to a noise the driver door was making. They went ahead and gave me a loner car while they checked out my car and kept it until they found the problem. Andrew my service advisor was very professional & polite and made sure everything was fixed and good to go. I didn't think they were going to fix the problem due to bad experience with my previous dealership & they proved me wrong. The problem was 100% fixed and I'm very content with the outcome. I would totally recommend this dealership & I will be going back! More

Scheduled maintenance Great service advisor and techs. Very friendly staff that fit me in at the last minute. Will certainly return for future work needed. Great experience Great service advisor and techs. Very friendly staff that fit me in at the last minute. Will certainly return for future work needed. Great experience. More

Replaced register which was in stock! Servicing an 12 year old BMW 330i. Representative was patient explaining computer diagnosis. All employees friendly as far as making customer feel wel Servicing an 12 year old BMW 330i. Representative was patient explaining computer diagnosis. All employees friendly as far as making customer feel welcome and comfortable. More

Great Customer Service Came in to get parts for my vehicle, get my window fixed and an airbag looked at in the Service Department. Great customer service starting from the p Came in to get parts for my vehicle, get my window fixed and an airbag looked at in the Service Department. Great customer service starting from the parts department with JoJo and Freddy. Vehicle repair and service was explained very well by Bryan. Theres a young lady in the glass office that was very nice, she walked by and noticed I was waiting and my vehicle was ready. Excellent customer service for her to recognize me and know that my vehicle was finished, and I forgot to ask for her name. Great experience that day and the nice people that work there. More

Professional & courteous Prompt and knowledgeable service in a comfortable and clean atmosphere . Caring and very personable. Andrew was at the top of his game and I felt very Prompt and knowledgeable service in a comfortable and clean atmosphere . Caring and very personable. Andrew was at the top of his game and I felt very welcome More

Stan was great - they did the recall in the time stated and threw in a wash. The service is always great here, They seem honest and fair. - they did the recall in the time stated and threw in a wash. The service is always great here, They seem honest and fair. More

Positive and helpful associate. I appreciate Andrew Torres and his professional opinion when it came to my car. He took good care of me and communicated any issues. I was treated lik I appreciate Andrew Torres and his professional opinion when it came to my car. He took good care of me and communicated any issues. I was treated like royalty More

Attitude. Poor customer service. Took my car in August for the end of warranty cycle and then with used to deal with it. Had to take it in September. Went in to have oil changed Took my car in August for the end of warranty cycle and then with used to deal with it. Had to take it in September. Went in to have oil changed and they would not change it because there was not enough time between appointments rescheduled appointment then went in again and this time they wouldn't change the oil because there wasn't enough miles on the vehicle. Everything about the operation is extremely slow slow to check in and see an advisor slow to get a rental car slow to get your car washed it took 45 minutes to have the car washed this is just incredible More