BMW of Palm Springs - Service Center

Route service Very good.and thorough. Bryan was on time and took care of every service item needed. All service was completed within the day and very much to my Very good.and thorough. Bryan was on time and took care of every service item needed. All service was completed within the day and very much to my satisfaction. More

Service and headlamp issue Took in for normal service and told them about a headlamp that was going out off and on the last few months. When I picked it up they said yes they s Took in for normal service and told them about a headlamp that was going out off and on the last few months. When I picked it up they said yes they saw the issue on the computer but said they could not duplicate it so nothing was done. Was not happy about that since driving at night could be unsafe w a headlamp our. Thought more effort should have been put in. I went to BMW for higher quality of customer service. Not get the run around which is how I felt. Service guy was very nice More

Customer friendly This BMW dealership in Palm Springs, Ca ha the friendliest associates helping the customers. The people are curtious to the customers and listen to wh This BMW dealership in Palm Springs, Ca ha the friendliest associates helping the customers. The people are curtious to the customers and listen to what your concerns are. The dealership is always extremely clean and neat are organized, you do not feel you are walking into a high pressured trap More

overpriced services no possible way to know if repairs were ever needed. charged for "complete assessment". left dealer with dash lights still on, returned to find out no possible way to know if repairs were ever needed. charged for "complete assessment". left dealer with dash lights still on, returned to find out they insisted further corrective work done to "remove lights". had us at total disadvantage because we aren't mechanics. they even insisted that even though car has low mileage, it's still a 2008 and we should expect maintenance. well, of course. however, positioning themselves to reply with "if you can't afford it you shouldn't own it" attitude is "suck worthy". obviously they're use to adopting this attitude. the work seems guaranteed, and service guy was at least polite, if not indifferent. lesson learned. not my first car, not the first time a dealer has wiggled out of culpability. it could & should be different. considering alternatives to the dealership, dont know what I was thinking I guess. regardless, it's a fun car. 2 stars for the service guy, zero for the inflated services. More

Great service. Stan Sterling is terrific Took excellent care of us and our car. Finished work ahead of schedule. Love this dealership and appreciate both their customer and vehicle service. Took excellent care of us and our car. Finished work ahead of schedule. Love this dealership and appreciate both their customer and vehicle service. Thanks to the entire team for a great job! More

People are always friendly and take care of what I need. Stan greeted me imediately as I arrived. Listened to my concerns and issue I wanted taken care of. Called me in reasonable time when to pick up my veh Stan greeted me imediately as I arrived. Listened to my concerns and issue I wanted taken care of. Called me in reasonable time when to pick up my vehicle. Stan was very friendly and attentive! More

Routine service at 15K Sandra was great! I decided to wait for the vehicle. She got me in and out within the expected time for them to service the vehicle. No hassles. Sandra was great! I decided to wait for the vehicle. She got me in and out within the expected time for them to service the vehicle. No hassles. More

“Impressed” I was impressed by the service representative attitude, all the personnel we’re polite, upbeat, and helpful, it was refreshing. I would not hesitate f I was impressed by the service representative attitude, all the personnel we’re polite, upbeat, and helpful, it was refreshing. I would not hesitate for a return visit. More

Trust These Guys Bought a Certfied Preowned vehicle from another dealer- and it came with issues ten minutes off the lot. Issues that should have been dealt with; inst Bought a Certfied Preowned vehicle from another dealer- and it came with issues ten minutes off the lot. Issues that should have been dealt with; instead I got incomplete and misleading information. Palm Springs service either fixed everything or gave me correct information. Efficient, comprehensive, trusted. More

Best Service Advisor Sandy with BMW is the best service advisor. She is amazing at her job. She always has a smile on her face and answers all of my questions/concerns eff Sandy with BMW is the best service advisor. She is amazing at her job. She always has a smile on her face and answers all of my questions/concerns efficiently and thoroughly. She always calls me back. Her communication skills are exceptional. More