BMW of Palm Springs - Service Center

Poor customer service. I’m not sure what a service riders job is but I know what it’s not. After receiving a call that my car was ready I came and picked my car up after t I’m not sure what a service riders job is but I know what it’s not. After receiving a call that my car was ready I came and picked my car up after three hours and it was dirtier than when I brought it in. I didn’t bring it in for car wash just the $250 oil change. As I was going on a trip I asked him to do a thorough inspection and let me know if there was anything that needed to be done. As it picked my car up there was no mention of anything wrong in fact the service writer was on the phone and just handed the paperwork to the cashier. When I got to Las Vegas I read over the report and found on the back page that it stated the engine mounts haves “COLLAPSED”. Now it was Sunday and that freaked me out. Imagine you having to go through a day not knowing if your car was safe. Are you really that busy? Maybe this post will help. Rich Pomada More

Very efficient Every part of the service that was required for my car was clearly explained to me. The car was road tested to make sure the work done on the car solv Every part of the service that was required for my car was clearly explained to me. The car was road tested to make sure the work done on the car solved the problem. More

The Chris and Michael show! Great customer service. Starting with Michael and service with Chris! Great guys; such professionalism with a homey feel. We live in Santa Rosa but al Great customer service. Starting with Michael and service with Chris! Great guys; such professionalism with a homey feel. We live in Santa Rosa but always bring our vehicle here to be serviced because we love the service and Michael Pope and Chris Hapner. More

Customer focused attention I was pleasantly surprised to be so warmly welcomed and listened to when I brought my BMW in for its time routine check. The process was easy and more I was pleasantly surprised to be so warmly welcomed and listened to when I brought my BMW in for its time routine check. The process was easy and more importantly they went over and above to change my fob battery and and get me some bandaids for a blister I suddenly got! My experience was very positive and it made me sore my 4 year old BMW more.... even though the loaner was a brand new 2019 model I never knew about. More

Good Experience Excellent customer service. First time with this dealership. Service staff greeted and made contact. Service was done well and within the specified ti Excellent customer service. First time with this dealership. Service staff greeted and made contact. Service was done well and within the specified timeframe. Close out process was quick and smooth. More

Excellent service! Fantastic service from the staff, quick turnaround on my oil change, and overall great experience. My car was washed and I was treated well by Bryan a Fantastic service from the staff, quick turnaround on my oil change, and overall great experience. My car was washed and I was treated well by Bryan and Sandra. Highly recommended! More

Great dealership! My advisor Sandie is very helpful and personable. I enjoy working with her very much. I love that you give me a car wash and check everything on the c My advisor Sandie is very helpful and personable. I enjoy working with her very much. I love that you give me a car wash and check everything on the car every single time I visit More

great experience. Stan Srerling is a wonerful service advisor and very knowledgeable. The dealership takes good care of its customers. I would recommend bmw of palm sp Stan Srerling is a wonerful service advisor and very knowledgeable. The dealership takes good care of its customers. I would recommend bmw of palm springs. More

Short in the wiring system Chris was a great guy!!! Unfortunately, the main problem was not solved. On the way home, the fuse blew again on the AC system. There is a problem Chris was a great guy!!! Unfortunately, the main problem was not solved. On the way home, the fuse blew again on the AC system. There is a problem within the wiring and it is hard to find. It is sad to pay $350 dollars and not get the problem solved. More

Professional caring efficient great service . A pleasure to The service was excellent in all aspects. Very professional, kind, caring and responsive . The service reps took a genuine interest in taking care of The service was excellent in all aspects. Very professional, kind, caring and responsive . The service reps took a genuine interest in taking care of me More