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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,306 Reviews

1,306 Reviews of BMW of Orland Park - Service Center

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August 15, 2023

Extremely accommodating to our situation. The experience was very professional in every way. Will absolutely purchase from this dealership again. More

by MKCINC01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

BMW of Orland Park responded

We're so glad to know that you had a professional and accommodating experience at BMW of Orland Park. We look forward to helping with your future purchases. Safe travels until we see you next time!

August 15, 2023

Everyone was professional and helpful. The process from start to finish was seamless. Mateen was great to work with. More

by Btatum
Recommend Dealer
Yes
Employees Worked With
Mateen Sen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

BMW of Orland Park responded

We're glad to know you had a seamless experience with us at BMW of Orland Park. Your kind words about Mateen and our team are much appreciated! Thank you for the review and support!

August 14, 2023

No communication! Advised that the software update would take around 45 minutes, my wife and I were still in dealership 3.5 hours later! I had to ask on 3 occasions wh More

by SHAUNDOLAN70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure of service guys name?
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Aug 15, 2023 -

BMW of Orland Park responded

We're truly sorry to hear about your experience. This is not the level of service we aim for, and it's clear that we fell short in this instance. We understand how frustrating delays can be, especially when communication falls through. If you'd like to discuss this further or if there are any other concerns, please reach out directly at your earliest convenience. Thank you, Brian Coster - Service Manager - 708-460-4545

August 14, 2023

Corey was very courteous and prompt and kept me informed of the progress. The technician did good job. More

by LSTANTON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Aug 14, 2023 -

BMW of Orland Park responded

We'll be sure to pass your kind words along to Corey and our BMW of Orland Park team! Thanks for the review!

Aug 17, 2023 -

LSTANTON2 responded

Corey is courteous and kept me updated on the service being done to my car.

August 14, 2023

The service department is stellar. Always professional and always quick. Jason was wonderful and Corey (my normal guy) was great as well. They cover for each other when they get bus More

by consultron1007r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

BMW of Orland Park responded

We're delighted to know that you had a great experience with our service department at BMW of Orland Park. Your kind words about Jason and Corey are much appreciated! We strive for professionalism and efficiency, so it's wonderful to see this reflected in your review.

August 13, 2023

Very happy with the service representative. Very professional and worked hard to make things right for me More

by CMPIKERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Poole
Report | Print
Aug 15, 2023 -

BMW of Orland Park responded

We're glad to know our service representative at BMW of Orland Park was able to assist you effectively! Thanks for sharing your positive experience. We'll keep working hard for customers like you!

August 12, 2023

Thank you for the best experience buying a car, it was really fast and simple. More

by crystal.araseli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

BMW of Orland Park responded

We are thrilled to hear that our team helped you secure an excellent vehicle so quickly. Thank you for choosing BMW of Orland Park, Crystal.

August 12, 2023

Dealership service people are very straight forward with you about the services they provided. And they also offer quality service. More

by mldixon27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sid Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason service Department
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Aug 14, 2023 -

BMW of Orland Park responded

We appreciate your feedback! It's great to know that our team at BMW of Orland Park was able to provide you with the straightforward and quality service we strive for. Thank you for choosing us!

August 12, 2023

Everybody was very helpful during the sales process and when I came back in for service More

by subhighoush
Recommend Dealer
Yes
Employees Worked With
Seraj Abughoush
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Aug 14, 2023 -

BMW of Orland Park responded

Thank you for sharing this feedback with the BMW of Orland Park team. We appreciate your trust in our business. See you next time!

August 12, 2023

BMW of Orland Park did an exceptional job in servicing my BMW within the expected time frame and went a it’s for beyond our expectations. More

by ANETA.JACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett- Service
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Aug 14, 2023 -

BMW of Orland Park responded

Aneta, we're delighted to know that our team at BMW of Orland Park exceeded your expectations and got your car serviced in a timely manner. Thanks for the review!

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