BMW of Orland Park - Service Center

No communication! Advised that the software update would take around 45 minutes, my wife and I were still in dealership 3.5 hours later! I had to ask on 3 occasions wh Advised that the software update would take around 45 minutes, my wife and I were still in dealership 3.5 hours later! I had to ask on 3 occasions what was happening? The service department advised it would be 10 minutes longer! Another 30 minutes later I’m asking again!!! Customer service is appalling! More

Corey was very courteous and prompt and kept me informed of the progress. The technician did good job. of the progress. The technician did good job. More

The service department is stellar. Always professional and always quick. Jason was wonderful and Corey (my normal guy) was great as well. They cover for each other when they get bus Always professional and always quick. Jason was wonderful and Corey (my normal guy) was great as well. They cover for each other when they get busy. Best service department. More

Very happy with the service representative. Very professional and worked hard to make things right for me Very professional and worked hard to make things right for me More

Thank you for the best experience buying a car, it was really fast and simple. really fast and simple. More

I've sadly spent more in repairs than car payments on my 2018 BMW M550i. But, Jason & Sherrie have helped make it less painful. Hoping not to need to come back until the next oil change is due! 2018 BMW M550i. But, Jason & Sherrie have helped make it less painful. Hoping not to need to come back until the next oil change is due! More

I brought my X3 in to this service center twice for the same issue regarding the driver restraint system. Both times I was told that the error light was due to things I had near the seat. I’ve cleared, the same issue regarding the driver restraint system. Both times I was told that the error light was due to things I had near the seat. I’ve cleared, the error light persisted and is still on. I also asked to speak with a finance manager during both visits to extend my lease. I was told they are busy selling cars the first visit and the next that they were in a meeting and I would receive a call back. I left my information and never received a call. I am disappointed in the service that I received recently. It’s disappointing that I have 600 miles left on my lease and can not speak to someone. More

Dealership service people are very straight forward with you about the services they provided. And they also offer quality service. you about the services they provided. And they also offer quality service. More

Everybody was very helpful during the sales process and when I came back in for service when I came back in for service More

BMW of Orland Park did an exceptional job in servicing my BMW within the expected time frame and went a it’s for beyond our expectations. BMW within the expected time frame and went a it’s for beyond our expectations. More