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BMW of Orland Park

Orland Park, IL

4.5
1,323 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,323 reviews

November 27, 2023

People at Zeigler were great to work with. Relaxed atmosphere, no sales pressure, and thorough with the closing paperwork. The used car I purchased was a represented. They redid the detailed c More

by rjnekula
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarim Sajjad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

BMW of Orland Park responded

We're delighted to know you had a great experience at BMW of Orland Park! Our team always aims for a relaxed atmosphere and thorough service. Enjoy your new ride, and don't hesitate to reach out if there's anything else we can assist with in the future!

November 26, 2023

Entire experience was fair. No one was available to walk me through the bells and whistles of the car the day I purchased it and when I returned the guy that did assist me was More

by lisarae2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

BMW of Orland Park responded

I'm sorry to read that your experience was just fair. We aim for excellence, and it sounds like we missed the mark in providing you with a thorough walk-through of your new car's features. I'd love to arrange another meeting where one of our experienced team members can assist you properly. Please reach out at your earliest convenience so we can make this right! Thank you, Dan Basic - New Car Manager - 708-460-4545

November 25, 2023

The easy of making the appointment was great. The check-in process has improved. The speed and accuracy of the service I received was great. Thank you for improving your Service Center! More

by MLINTON720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason from the Service Center
Nov 27, 2023 -

BMW of Orland Park responded

We're glad to know that you found our appointment scheduling and check-in process at BMW of Orland Park improved! We always strive for speed, accuracy, and overall great service. Thanks for noticing the improvements in our Service Center!

November 25, 2023

This dealership respects their customer’s time and provides a thorough report on your car. More

by OSSILYNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 27, 2023 -

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park a five-star review! It's a pleasure having you as a valued customer and we'll see you next time!

November 25, 2023

Very kind, polite people, very clean and accommodating. I have worked with James numerous times and he is fantastic. He is a huge asset to the service department. A+++ More

by TONYDEBELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service A+++
Nov 27, 2023 -

BMW of Orland Park responded

Tony, we're delighted to know that James and our team at BMW of Orland Park provided you with top-notch service. Thanks for your kind words!

November 24, 2023

Great service center! Always take care of me fairly and honest! Would refer people to this center! More

by N_SHELLBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Boomsma
Nov 26, 2023 -

BMW of Orland Park responded

Thank you for the review! We hope to see you again at BMW of Orland Park!

November 24, 2023

It was a very pleasant experience, Dion was great and made sure my concern was corrected. More

by RICHARDPOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion
Nov 26, 2023 -

BMW of Orland Park responded

Thanks for reviewing us, Richard! We are so glad to hear that Dion delivered such a successful service experience. Drive safely, and we hope to see you again at BMW of Orland Park!

November 21, 2023

Service personnel knowledgeable and friendly. Expensive to have vehicle serviced there as hourly rates not realistic. Brakes cost $2000, with $1000 of that for an hour and a half of labor. Ser More

by PEGGYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich, Service Dept
Nov 27, 2023 -

BMW of Orland Park responded

We appreciate your feedback and are glad to know our service team at BMW of Orland Park was helpful. We understand the concern about costs, but we assure you that our rates reflect the high-quality work provided by certified technicians. Thank you for choosing us!

November 21, 2023

I purchased a car and it took 6 hours. Salesman left me and my family for dead while he helped other customers. It wqs one of the worst experiences. Detail took the AMG mats out of the car More

by Jjsimmons1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alvin Crowder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seraj Abughoush
Nov 22, 2023 -

BMW of Orland Park responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your recent car purchase. Your feedback is important to us, and we are committed to addressing and rectifying the issues you've raised. We deeply regret any lapses in customer service, as providing a positive and efficient buying experience is our top priority. It's disheartening to hear that you felt neglected during the process, and we want to assure you that your concerns are being taken seriously. Regarding the floor mats, we apologize for any misunderstanding or oversight. We did pull the original window sticker and it states (All Season Front Floormats, Black Rubber). We would never want you to think someone would take the mats out of your vehicle purchase. Please know that your feedback has been shared with our sales team, and we will use it as an opportunity to enhance our customer service training. We value your business, and we want to make things right. If there is anything specific you would like us to address or if you have further details to share, please reach out to our General Sales Manager. Once again, we apologize for any inconvenience you experienced, and we appreciate your patience as we work to improve our services. Best Wishes, BMW Of Orland Park

November 21, 2023

I came in for an oil change & vehicle check up. (~$700 for an oil change, vehicle check, new wiper blades, and exterior car wash) Overall, Great communication and Friendly staff. But, High prices More

by ROCKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
Nov 27, 2023 -

BMW of Orland Park responded

We appreciate your feedback and are glad to know you found our team friendly and communicative at BMW of Orland Park! We understand concerns about pricing, but we assure you that the quality of service matches it. Thanks for choosing us!

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