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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.5
1,322 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,322 reviews

January 15, 2024

Unorganized, long wait times & not very helpful. When I went in for my labor service appointment I had scheduled days in advance, the guy said he couldn’t find my appointment, kept getting quoted di More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Started with an R
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Feb 22, 2024 -

BMW of Orland Park responded

We're deeply sorry to hear about your disappointing experience during your recent labor service appointment. Your feedback regarding the disorganization, long wait times, and miscommunication is concerning, and we sincerely apologize for any inconvenience or frustration caused. Providing efficient and accurate service is our priority, and we regret if we fell short of meeting your expectations on this occasion. Your feedback will be shared with our team to address the issues you encountered and improve our service delivery moving forward. We understand your decision not to return, but we hope to have the opportunity to regain your trust in the future. If there's anything further we can do to address your concerns or if you have any questions, please don't hesitate to reach out. Best Wishes, BMW Of Orland Park

January 15, 2024

Always fantastic service and friendly faces. The vehicle is regularly serviced by the dealer and I appreciate the care and quality provided! More

by JUSTINKOLESAR95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard, Gabe Jarquin
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Jan 16, 2024 -

BMW of Orland Park responded

Justin, we're delighted to know you've had consistently fantastic service at BMW of Orland Park. We take pride in providing quality care for your vehicle. Thanks for the review!

January 13, 2024

In the over fourteen years of service that I have been with Orland Park they have been fantastic. More

by Dwight E Mobley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

BMW of Orland Park responded

Dwight, thank you for being a valued client of BMW of Orland Park! We are so grateful to have earned your loyal business.

January 13, 2024

My experience at BMW was most informative and courteous. Mr. James and the mechanics are tops. More

by RICWJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
none of the listed. only James Hatchett and the mechanic
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Jan 15, 2024 -

BMW of Orland Park responded

We are glad to hear that Mr. James and the team delivered informative and courteous service. Thank you for choosing BMW of Orland Park!

January 13, 2024

I brought my vehicle for some service recently and James, the service advisor was great. More

by SKOBEL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jan 15, 2024 -

BMW of Orland Park responded

We are glad to hear that James and the team provided excellent service. Thank you for choosing BMW of Orland Park!

January 13, 2024

The service team is stellar here. Corey is kind and so thorough in his approach. We love our X7 and know it’s in the best of hands with him and the whole Ziegler team. Every intera More

by BFRIGGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Jan 15, 2024 -

BMW of Orland Park responded

We're delighted to know that Corey and the rest of our team at BMW of Orland Park have been able to provide you with such a positive experience. We appreciate your loyalty, and we'll continue doing our best to ensure your X7 is always in top shape!

January 12, 2024

I was very satisfied with my service experience. The hike service was very beneficial. During the time my vehicle was picked up by the driver and returned to me I was able to complete several projec More

by CURRYANN572
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Krause and Mike both in service department
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Jan 13, 2024 -

BMW of Orland Park responded

We're glad to know that our home pick-up service was beneficial and convenient for you. At BMW of Orland Park, we always strive to make the servicing process as easygoing as possible, so this is great to hear. Thank you for sharing this positive experience!

January 10, 2024

I found the service agent to be very attentive and did well in explaining what was found during the maintenance inspection. More

by KYSMITH2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Jan 10, 2024 -

BMW of Orland Park responded

We're glad to know that our team was able to provide you with detailed information about your vehicle's maintenance inspection at BMW of Orland Park. Thank you for the positive feedback!

January 09, 2024

Great experience. Sid was fantastic! Least painful purchase I've made. Mark was also great. More

by PKEARNEY097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sid Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

BMW of Orland Park responded

We're happy to provide 5-star experiences for our customers! Thanks for the shout-out to Sid and Mark from our BMW of Orland Park. Enjoy your ride!

January 08, 2024

Outstanding staff and service. Sales department helps with all your needs and assures the best deals in the nation. More

by MOE.SAID.1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seraj Abughoush
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Jan 08, 2024 -

BMW of Orland Park responded

We're so glad to know you had an outstanding experience with our sales department at BMW of Orland Park. We strive to provide the best deals and service for all our customers. Thanks for your review!

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