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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
1,322 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,322 reviews

January 19, 2024

Excellent service. Great communication and friendly faces to make your day by taking care of your car every day More

by PATTEJ2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

BMW of Orland Park responded

Thanks for the positive feedback! We're glad to know our team at BMW of Orland Park provided excellent service and brightened your day.

January 19, 2024

The technician did a great job repairing my car. He sent me a video showing me what was wrong with the car and what was ok with it. More

by KELVIN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
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Jan 22, 2024 -

BMW of Orland Park responded

We're glad to know our technician was able to provide you with a comprehensive overview of your car's condition at BMW of Orland Park. Thanks for sharing this positive feedback!

January 19, 2024

Tony treated me with respect, he has excellent service technician skills. Please give Tony a raise. More

by LANDJ588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jan 22, 2024 -

BMW of Orland Park responded

Thanks for the review! We appreciate the kind feedback about Tony and hope to see you again at BMW of Orland Park!

January 19, 2024

Great service from the dealer, they were able to accommodate me and provide me with a loaner car. I would suggest that they can provide more timely update on the status. I called a couple of time a More

by JJBORRAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard from Service
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Feb 22, 2024 -

BMW of Orland Park responded

Thank you for taking the time to share your feedback with us. We're pleased to hear that you received great service from our dealership and that we were able to accommodate you with a loaner car during your visit. However, we apologize for any inconvenience caused by the lack of timely updates on the status of your vehicle. Providing clear communication and keeping our customers informed throughout the service process is important to us, and we regret if we fell short in this aspect. Your feedback is valuable to us, and we will address the issue internally to ensure that we improve our communication protocols and provide more timely updates to our customers in the future. If there's anything further we can do to assist you or if you have any other questions or concerns, please don't hesitate to reach out to us directly. We appreciate your business and hope to serve you even better next time. Best Wishes, BMW Of Orland Park

January 19, 2024

My car was not starting and other features were not working during a 5 day stretch. Service guy could not care less. Not an I'm sorry or anything. Just we'll check it out. Poor service. Not the usual h More

by 098765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

BMW of Orland Park responded

We're deeply sorry to hear about the issues you experienced with your car and the lack of empathy from our service advisor. Your satisfaction is our top priority, and we understand the frustration and inconvenience this situation must have caused. Please accept our sincerest apologies for the poor service you received. This is not reflective of the high standard of service we aim to provide to our customers. We will address this matter internally to ensure that all of our service advisors uphold our commitment to customer care and empathy. If there's anything further we can do to assist you or if you have any other questions or concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to restore your faith in our dealership. Best Wishes, BMW Of Orland Park

January 18, 2024

Gus Gertos has sold me 4 vehicles and now my wife’s car He’s so helpful and knowledgeable More

by mk_ridolinc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

BMW of Orland Park responded

Thank you for being a loyal BMW of Orland Park customer! It makes our day to hear that Gus found your wife the perfect new ride. We hope she enjoys it!

January 18, 2024

Very professional! Always take good care of my BMW & provide excellent customer service. Had a little trouble hearing video while car was being serviced but as soon as More

by JACKSONMONICA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
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Jan 18, 2024 -

BMW of Orland Park responded

We're glad to know our team at BMW of Orland Park was able to provide you with excellent service! We'll make sure Dion gets your appreciation for the prompt assistance. Thanks for trusting us with your BMW!

January 17, 2024

Choose a different BMW dealer. This one is not good. Finance guy is the terrible. More

by Bmwguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabe Jarquin, Jesus Cervantes
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Feb 22, 2024 -

BMW of Orland Park responded

Thank you for your feedback. We apologize for the negative experience you had with our dealership, particularly with the finance department. Your satisfaction is important to us, and we will address your concerns internally to improve our service. If you have any further questions or need assistance, please feel free to contact us. Best Wishes, BMW Of Orland Park

January 17, 2024

Dion is an amazing service representative. He ensures that you have the best experience possible. He is very professional and informed. He is a great addition to BMW of Orland Park. More

by Beauleg76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Orland Park responded

We're delighted to know Dion provided you with such a positive experience at BMW of Orland Park. We'll pass along your kind words!

January 16, 2024

Ross was fantastic! He answered all my questions and delivered everything on time and as advertised! It was a great experience! Thank you! More

by JOE.MILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Ricobene
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Jan 16, 2024 -

BMW of Orland Park responded

Joe, we're delighted to know Ross was able to assist you and make your experience at BMW of Orland Park so positive! Thanks for sharing this with us, we sincerely appreciate it!

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