BMW of Orland Park

Service Advisor Jason Jakubowski is great! He is professional and thorough. He communicated well and provided updates while my vehicle was being serviced. The car porter who brought my vehicle He is professional and thorough. He communicated well and provided updates while my vehicle was being serviced. The car porter who brought my vehicle out when it was ready did leave his vape pen inside my vehicle so that was a little off putting. Overall good experience. More

The technician said it would be 1 hr for routine oil change. It was 2.5 hrs and I had to contact him. He was sitting there talking with a co worker instead id printing m paper My car was sitting out f change. It was 2.5 hrs and I had to contact him. He was sitting there talking with a co worker instead id printing m paper My car was sitting out fronnt finished for over 30 minutes. Absolutely ridiculous. Last thing I want to do is sit at bmw for 2.5 hrs on my day off. More

I always have amazing service when visiting. I was greeted not only by my amazing service advisor, Jason, but my salesperson, Joe, who has sold me several cars, came by to say hello as well, w I was greeted not only by my amazing service advisor, Jason, but my salesperson, Joe, who has sold me several cars, came by to say hello as well, while I was waiting. Premium service experience. More

Car is still smoking and now it makes a weird noise every time I drive. I will be taking it in a third time. time I drive. I will be taking it in a third time. More

the service was great Richard pool was wonderful . he explain everthing i needed to complete the job..the timing was also great. this is my number one dealership. he explain everthing i needed to complete the job..the timing was also great. this is my number one dealership. More

only one small problem and Peter took care of it right away, would work with peter again. away, would work with peter again. More

My representative Corey was amazing . He was very patient , understanding, friendly, and responsive. Thank you He was very patient , understanding, friendly, and responsive. Thank you More

I recently experienced unparalleled customer service from James Hatchett when addressing my car's service and repair needs. Although James wasn’t feel well due to tooth complications, he pinpointed the issu James Hatchett when addressing my car's service and repair needs. Although James wasn’t feel well due to tooth complications, he pinpointed the issues with precision, which I’m truly thankful. His expertise was complemented by a commitment to transparency, as he thoroughly explained the necessary repairs and ensuring I was informed and comfortable throughout the process. What truly sets Mr. Hatchett apart from other personnel that I have experienced in the past, is his proactive approach to customer satisfaction. His attention to detail, coupled with his genuine concern for my satisfaction, makes the entire service experience at your dealership exemplary. I wholeheartedly commend James for his professionalism, expertise, and dedication to ensuring that his client's car service and repair needs are not only met but exceeded. More

Wonderful service and nice people, especially Rich Pool, in the service department. He always explains what needs to be done and what was done in a manner I can easily understand. in the service department. He always explains what needs to be done and what was done in a manner I can easily understand. More

I have been going to the orland park location for all my services and each time I work with Richard Pool and he is absolutely amazing. He is attentive and so helpful services and each time I work with Richard Pool and he is absolutely amazing. He is attentive and so helpful More