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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
1,316 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,318 reviews

March 29, 2024

The dealer ship took good care of me thank you bmw and Tony was a lot of help More

by EARLLAIRD67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Mar 29, 2024 -

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park a five-star review! We are glad that Tony and our team took excellent care of you.

March 29, 2024

Dropped my car off at 10:15. They typically spend 2 hours on a maintenance check but this time it took 3 hours. When I picked up my car, it was making a very weird sound and I ha More

by AMNAHHZAIYEN96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dion. He took my car in almost immediately and set up a shuttle service for me to get home rather than wait for my car. He texted me throughout the day with updates which was much appreciated.
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Apr 11, 2024 -

BMW of Orland Park responded

I'm sorry to read about your recent experience. We aim to provide thorough, comprehensive service, so it's disappointing this wasn't reflected. I will share your feedback with my team, and if you'd like to discuss this further, please don’t hesitate to reach out directly. Thank you, Brian Coster - Service Manager - 708-460-4545

March 28, 2024

Great sales. Upfront and honest. Sarim did a great job. I’m a very busy and don’t have time for games or sitting in a dealership for hours. More

by MIKE@TWINFUELS.COM
Recommend Dealer
Yes
Employees Worked With
Sarim Sajjad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

BMW of Orland Park responded

We're glad to know that you had a great experience with our sales team, especially Sarim. At BMW of Orland Park, we value your time and strive for upfront honesty in all interactions. Thanks for the positive feedback, Mike!

March 27, 2024

Sid sold me the suv l was very happy he was great to deal with no pressure, just what you want from a salesman, l definitely would buy a car or a suv from him again !!! More

by Bill Lynch
Recommend Dealer
Yes
Employees Worked With
Sid Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

BMW of Orland Park responded

Bill, we're delighted to know that Sid provided you with a pressure-free and enjoyable buying experience at BMW of Orland Park. Thanks for your trust in us! We look forward to serving you again in the future!

March 27, 2024

Although construction was in process its was still business as usual and everyone was so polite and I was taking care of in a timely manner. More

by PEREZ2359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
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Mar 27, 2024 -

BMW of Orland Park responded

We're glad to know that our team at BMW of Orland Park was able to provide you with a positive experience, despite the ongoing construction. Thanks for your patience and understanding during this time!

March 25, 2024

The wait was pretty long; considering the approval was 15mins. I arrived at 12 & didnt leave until 5pm More

by charlabanks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seraj Abughoush, Vince Moreno
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Apr 11, 2024 -

BMW of Orland Park responded

We appreciate your patience during the process at BMW of Orland Park. We're always looking for ways to improve our service and we'll take note of this feedback about wait times. Thanks for sharing!

March 24, 2024

My vehicle is still not working correctly Remote start function not working key fobs still not fully functioning Very disheartening for a 2024 purchase less than 3 months since purchased 🤦 More

by SMIBS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich
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Apr 11, 2024 -

BMW of Orland Park responded

I'm really sorry to read about the issues you're experiencing with your recent purchase. This is certainly not the experience we want for our customers, especially so soon after a new vehicle acquisition. I'd like to help get this sorted out as quickly as possible - please reach out directly at your earliest convenience, and let's see what we can do together. Thank you, Brian Coster - Service Manager - 708-460-4545

March 23, 2024

Car repair completed was great. Service representative expectation was not professional. Communication was inadequate throughout the entire process. More

by DENEVERHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Apr 11, 2024 -

BMW of Orland Park responded

We appreciate your feedback and are glad to know that the car repair was satisfactory. We're sorry to learn about your experience with our service representative at BMW of Orland Park, we'll work on improving communication for a better customer experience in the future.

March 22, 2024

Great service and got me a great deal! Got a custom made car and they got it done very very fast More

by Kal_W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

BMW of Orland Park responded

Thank you for your confidence in BMW of Orland Park, and for your business. We are grateful to have you as a customer, Kal!

March 22, 2024

Corey offered an excellent level of service. Highly professional and explained everything perfectly. Cashier was friendly and professional. Great job More

by SJAVERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Mar 24, 2024 -

BMW of Orland Park responded

We're glad to know that Corey and our team provided excellent service during your visit to BMW of Orland Park. Thanks for the positive feedback, we appreciate it!

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