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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.5
1,316 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,316 reviews

April 17, 2024

Nick was very on top of my service issue. He communicated clearly and promptly. Rick and Ken were kind, safe drivers to help me get home and pick up my loaner. More

by KRISTY.RIEMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Apr 17, 2024 -

BMW of Orland Park responded

Kristy, it's great to know that Nick, Rick, and Ken provided you with excellent service at BMW of Orland Park. We appreciate your feedback!

April 17, 2024

Quick fast and efficient service even while under construction. Corey did a great job even sending a video More

by TMKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 17, 2024 -

BMW of Orland Park responded

We're glad to know you had a quick and efficient service experience with Corey at BMW of Orland Park, even amidst our construction. Thanks for the positive feedback!

April 17, 2024

I dropped my car off with a damaged tire due to hitting a pot hole. Once I picked my car up the following day I received the vehicle summary in my email. The summary stated I had three bent rims and I declin More

by Stephanie P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager Brian from Service.
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Apr 29, 2024 -

BMW of Orland Park responded

Stephanie, I'm sorry to learn about your recent experience. It's important that our customers are fully informed of any issues and potential repairs needed for their vehicles. We certainly don't want you feeling like information was falsified or withheld from you. Your feedback is valuable in helping us improve our communication process moving forward, so thank you for bringing this to light. I'd also like to address your concerns with you directly, so please reach out at your convenience. Thank you, Will O'Hara - General Manager - 708-460-4545

April 14, 2024

Very good service. Got me in and out pretty quick and I got the help I needed. Very nice staff More

by JOHNNYBARRIOS971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 15, 2024 -

BMW of Orland Park responded

The team at BMW of Orland Park loves seeing great reviews! Thank you!

April 13, 2024

From start at the beginning till the end it’s the worst experience I ever had with this dealership. Words cannot even explain how mad I am and I have been with this place for 10 years. More

by Puwawa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vince from the loaner dept and his supervisor
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Apr 29, 2024 -

BMW of Orland Park responded

I'm really sorry to read about your experience. It's concerning as we always aim for our long-term customers, like yourself, to have a positive and seamless journey with us. I'd appreciate the opportunity to discuss this further so we can understand what went wrong and how best we can make amends. Please reach out at your earliest convenience. Thank you, Brian Coster - Service Manager - 708-460-4545

April 13, 2024

James was awesome l. He was efficient very helpful and honest. I’m coming back soon thank you! More

by ALEXCATALAN31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Apr 15, 2024 -

BMW of Orland Park responded

Alex, we are glad to hear that James provided efficient and transparent service. We look forward to assisting you again soon here at BMW of Orland Park.

April 12, 2024

Joe was very helpful and explained everything It was a nice experience and I would recommend your dealership More

by jackiecusick
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

BMW of Orland Park responded

Jackie, we're glad to know Joe was able to assist you and make your experience at BMW of Orland Park a positive one. Thanks for recommending us!

April 12, 2024

Mahdi was excellent to work with . Second car bought via him. I would highly recommend him. More

by MOHAMMEDTARUJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

BMW of Orland Park responded

We are glad to hear that Mahdi made your second vehicle purchase excellent. Thanks for recommending the BMW of Orland Park team.

April 12, 2024

They were great to work with right from the start. My husband called and knew what he was looking for. They had the car and willing to work with us to get us in that car. We picked it up on a Satur More

by asossaman
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Kowal
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Apr 12, 2024 -

BMW of Orland Park responded

We're glad to know you had a positive experience with us at BMW of Orland Park! It's great that we could assist in finding the right car for your husband. Thanks for choosing us, and enjoy your new ride!

April 07, 2024

Although it was busy and they had some construction going on, service was still good and fast (it was a Saturday and very very busy) More

by TASHIA7944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion
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Apr 08, 2024 -

BMW of Orland Park responded

Tashia, we're glad to know that despite the construction and busy day at BMW of Orland Park, you still had a good experience with us. Thanks for your understanding and positive review!

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