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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.5
1,316 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,316 reviews

April 21, 2024

I liked very much the car. Good drive . I hope that I would get good service More

by Potocitos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

BMW of Orland Park responded

Thank you for this 5-star review of BMW of Orland Park! We appreciate the feedback!

April 21, 2024

The guys there are extremely professional and and respectful of your every need. Very friendly as well More

by RUSSOSAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Jarquin
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Apr 22, 2024 -

BMW of Orland Park responded

We appreciate your positive feedback! Our team at BMW of Orland Park always aims to provide professional and friendly service. Thank you for choosing us, we're here if you need anything else in the future!

April 20, 2024

Richard Pool is the only reason we continue to drive BMW’s. He clearly cares about customer service and keeping the customer satisfied. p.s. A coed bathroom with no signage during construction is un More

by Bestmomever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Pool
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Apr 29, 2024 -

BMW of Orland Park responded

We're glad to know that Richard's dedication to customer service keeps you coming back. We apologize for the restroom situation during construction - we'll definitely take your feedback into account as we continue improving our facilities at BMW of Orland Park. Thanks for sticking with us!

April 20, 2024

Appointment process seemed to be somewhat disconnected to actual communication. Took almost two hours for an oil change while I waited. Too long. More

by PHOENIXPUMPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name.
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Apr 29, 2024 -

BMW of Orland Park responded

We appreciate your feedback and apologize for the longer than expected wait time during your recent visit to BMW of Orland Park. We're always looking for ways to improve our service, so we'll definitely take this into account moving forward. Thank you!

April 19, 2024

They forgot to update computer, easy fix but annoying for a $2000 job. Had to go back. Car was not washed or vacuumed. This used to be a service they performed. More

by RYANTRUESDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corry
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Apr 29, 2024 -

BMW of Orland Park responded

Ryan, I'm sorry to learn about the oversight and inconvenience you experienced. We aim for top-notch service every time, so it's disappointing to see we missed that mark during your visit. Your feedback is valuable in helping us improve our services moving forward. If there are any unresolved issues or if you'd like to discuss this further, please feel free to reach out directly. Thank you, Brian Coster - Service Manager - 708-460-4545

April 19, 2024

We always enjoy our experience with BMW of Orland Park. James “Jimmy” was through. He set up our ability to view the inspection online. Vince checked our loaner in for the return. The cashier Paige charged More

by Ragsdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James “Jimmy” and Paige
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Apr 19, 2024 -

BMW of Orland Park responded

We're glad to know that you had a good experience with our team at BMW of Orland Park. We appreciate your patience while we sorted out the warranty coverage issue, and thank you for recognizing Gus's remarkable service!

April 19, 2024

Everyone there was supper helpful and polite. They were able to solve my issues very quickly. I would definitely recommend. More

by Jose Santoyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Josephson
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Apr 19, 2024 -

BMW of Orland Park responded

Jose, we're glad to know our team at BMW of Orland Park was able to assist you efficiently and effectively. Thanks for recommending us!

April 19, 2024

Did a good job. Tony kept me up to date with texts and videos on the issues. More

by PERRY.ORFEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Apr 21, 2024 -

BMW of Orland Park responded

Thank you, Perry, for reviewing BMW of Orland Park! We are happy to hear that Tony was helpful.

April 18, 2024

Fast drop off and hike home. Car ready as committed and service advisor shared pictures as well as a verbal update. More

by RORAL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

BMW of Orland Park responded

We're glad to know you had a swift and efficient experience at BMW of Orland Park. Our team is always committed to keeping our customers updated throughout the service process. Thanks for your positive feedback!

April 18, 2024

You guys always done a good job. Labor is high and parts are at market value. More

by FREDCOLEMAN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
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Apr 18, 2024 -

BMW of Orland Park responded

Thank you for the great review and feedback. We look forward to seeing you again at BMW of Orland Park!

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