BMW of Orland Park

Excellent and prompt service. James was very helpful. Good communication throughout the process. Kept me informed. James was very helpful. Good communication throughout the process. Kept me informed. More

This review has nothing to do with Dion he was absolutely amazing, kind and helpful and got me in and out as quickly as possible. I am however disappointed with the recommendations the service crew suggested amazing, kind and helpful and got me in and out as quickly as possible. I am however disappointed with the recommendations the service crew suggested when I came in for an oil change and then needed 3 critical other things done but when I took it to a friends shop they said it wasn’t critical and that my oil leak was barely there but I feel like every time I come in you guys try to make a buck off me. Again, Dion is so awesome and heard me and my concerns and was the absolute best service advisor I had worked with there. More

I worked with Sid on my latest X5 purchase. He was extremely responsive to queries and provided an excellent buying experience. I would recommend both him and Orland Park BMW for your next vehi He was extremely responsive to queries and provided an excellent buying experience. I would recommend both him and Orland Park BMW for your next vehicle! More

James is always a pleasure to work with. He always makes sure everything is done right and you are taken care of. He always makes sure everything is done right and you are taken care of. More

The service was so slow. I waited almost 3 hours for an oil change and the had to wait in this long line to pay because there was only one cashier everyone was complaining. O I waited almost 3 hours for an oil change and the had to wait in this long line to pay because there was only one cashier everyone was complaining. Overall the service was not good at all More

Waited two hours to be told the needed tire was not available, when parts confirmed availability of the tire the previous day. available, when parts confirmed availability of the tire the previous day. More

Andrew Kowal gave us great service and it was a hassle free out of state transaction. free out of state transaction. More

Richard Pool is an excellent service advisor who always takes care of the customer and their complete satisfaction is foremost. takes care of the customer and their complete satisfaction is foremost. More

Great service even though I didn’t have an appointment. I explained the problem and they had no question checking my car over and telling me what needed to be done. I explained the problem and they had no question checking my car over and telling me what needed to be done. More

Disappointed car wash not working and had to pay for one at nearby car wash which was no good. The one next to your dealership. Wait time was long. The only reason I’m rating good is person who took care of at nearby car wash which was no good. The one next to your dealership. Wait time was long. The only reason I’m rating good is person who took care of me was great. What happened to WOW experience from BMW. I’ve been customer for years and expect better service. I purchased another X5 but had to go to Naperville. However will continue service in Orland More