BMW of Orland Park

My service agent James made my experience a fast and pleasurable one while handling multiple other task. I thank hime and the technicians who worked on my vehicle greatly. From the video confirmation of pleasurable one while handling multiple other task. I thank hime and the technicians who worked on my vehicle greatly. From the video confirmation of inspection to James attentiveness and diligence my experience couldn’t have been better. More

The service was prompt. Nick was great hope the remodeling works to help the customers Nick was great hope the remodeling works to help the customers More

Service department is top notch! Definitely recommend them. Professional and thorough with inspection of vehicle. Great customer service. Definitely recommend them. Professional and thorough with inspection of vehicle. Great customer service. More

James did an excellent job. He was professional and courteous. My husband has a Porsche and that dealership provides an excellent hand carwash and interior clean. It would be a He was professional and courteous. My husband has a Porsche and that dealership provides an excellent hand carwash and interior clean. It would be a nice perk if BMW were to consider this. More

I arrived at the dealership five minutes before my scheduled appointment and found the service bay full with no staff directing the cars. I left my car outside and entered the service office, where I scheduled appointment and found the service bay full with no staff directing the cars. I left my car outside and entered the service office, where I was not greeted or acknowledged by the staff present. After waiting about 5-7 minutes, an employee instructed me to sit in a temporary waiting area and mentioned that I would be assisted soon. The service process was unorganized. Staff did not check appointment details but instead served customers on a first-come, first-serve basis. It took 25 minutes beyond my appointment time to be seen by a service representative. He initiated the oil change, estimating it would take 1 hour and 15 minutes, but it ended up taking 2 hours. Upon leaving, I noticed the service reminder for an oil change had not been reset. I called the dealership for assistance with the reset, and after being forwarded to voicemail, I ended up resolving it myself using an online tutorial. Later, when a staff member returned my call to apologize and incorrectly stated that only BMW technicians could reset the service light, I informed him I had already done it myself. Cue the awkward silence! Previously, my experiences at this dealership were good, but this visit was inefficient and lacked proper customer service. I am now unsure about returning for future services. More

Great service, professional and courteous. Service took a little longer than anticipated. Rich was outstanding!!! Service took a little longer than anticipated. Rich was outstanding!!! More

Very good been going there for quite a few years always had a good experience had a good experience More

Service was still great even through construction. James always professional my service was explained by video 👍🏽 James always professional my service was explained by video 👍🏽 More

Very friendly, professional, and timely. The service was quick and they made the appointment same day I called. The service was quick and they made the appointment same day I called. More

My visit to Orland BMW was good. I only had a short wait for service. Jason explained everything concerning my car and after my short wait, I was on my way. He was quite professional I only had a short wait for service. Jason explained everything concerning my car and after my short wait, I was on my way. He was quite professional and knowledgeable More