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BMW of Orland Park

Orland Park, IL

4.5
1,316 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,316 reviews

May 29, 2024

I came in on a Sturday evening almost before closing, with a blown out tire,and the staff was helpful in getting me to a place for a rental car, as all the rentals were out. ihad to leave my car there ov More

by lemuell777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

BMW of Orland Park responded

We're glad to hear our team at BMW of Orland Park was able to assist you with your tire issue and rental car needs, even on a busy Saturday evening. Thanks for sharing your positive experience with us - safe travels!

May 29, 2024

This dealership has always shown professionalism and courtesy from the time of purchase to having our BMW serviced. More

by JUSTCHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason & Dion in the service dept, Gabe Jarquin
May 30, 2024 -

BMW of Orland Park responded

Thank you for your feedback! We're glad to hear that our team at BMW of Orland Park has consistently provided professionalism and courtesy. We appreciate your continued trust in us!

May 29, 2024

Ronnie is awesome! I love my purchase and will be back! Dianna Francis and Joe Francis More

by JJFRANCIS25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarim Sajjad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Jarquin, Ronnie Robles
May 30, 2024 -

BMW of Orland Park responded

Dianna and Joe, we are glad to hear that you are loving your new vehicle. Ronnie will appreciate the shoutout! Thank you for being part of the BMW of Orland Park family. We will see you for your next purchase.

May 26, 2024

I was helped and handled by Tom very professionally and I was also helped by Matt who showed me how to park automatically. More

by MISHA_ISB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis from sales., Gabe Jarquin
May 28, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience! It's great to hear that Tom and Matt provided professional assistance at BMW of Orland Park. Enjoy the new features of your car!

May 25, 2024

Service advisor James Hatchett was very courteous and professional. Work on on my vehicle was completed in a timely fashion. I highly recommend this establishment. More

by ASEDRICK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
May 28, 2024 -

BMW of Orland Park responded

We're delighted to hear that James provided courteous and professional service at BMW of Orland Park. Thank you for recommending us, and we're glad your vehicle was serviced promptly!

May 24, 2024

Jason was superb in identifying my maintenance needs & handling my car intake upon arrival. His demeanor was pleasant in answering my novice questions & gave accurate information about the time element i More

by NANMITCH91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MATT THE CAR SYSTEM GEEK
May 26, 2024 -

BMW of Orland Park responded

We're delighted to hear that Jason provided such excellent service at BMW of Orland Park! Thanks for sharing your positive experience with us. Safe travels, and see you next time!

May 23, 2024

Dion was great! really friendly and provided pricing of the items that needed attention with my car. Normally people dread the service dept but not in this case. Tha More

by ASANCHE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Jarquin
May 23, 2024 -

BMW of Orland Park responded

Thank you for your kind words! We're delighted to hear that Dion provided you with great service and made your experience with our service department enjoyable. It's fantastic to know that Dion's friendly demeanor and clear communication about the pricing of the items needing attention made your visit a positive one. We'll be sure to pass along your appreciation to Dion for a job well done. Best Wishes, BMW Of Orland Park

May 22, 2024

I brought my car in because the air wasn’t working. I brought my car in last year; and the same issue happened again. I called my previous advisor John, and he told me It wasn’t covered. When I took i More

by TAVARA76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t purchase a vehicle, I was there for service
May 22, 2024 -

BMW of Orland Park responded

Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your visit was less than satisfactory and that you felt lied to and unappreciated. This is certainly not the experience we aim to provide our customers. First and foremost, we apologize for any confusion regarding the coverage of your repairs. We understand how frustrating it can be to face the same issue twice and then have to pay for it again. Thank you for bringing this to our attention. We value your feedback and your business and hope to have the opportunity to serve you better in the future. We want to ensure we address your concerns promptly and find a resolution that restores your trust in us. Please contact our Service Director at 708-460-4545. Thank you for bringing this to our attention. We value your feedback and your business and hope to have the opportunity to serve you better in the future. Best Wishes, BMW Of Orland Park

May 22, 2024

Very good experience. A little slow, but was ok with it. (1:30-3:45 for oil change) More

by BONCZAK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service
May 22, 2024 -

BMW of Orland Park responded

Thank you for your patience and for leaving BMW of Orland Park a five-star review! We hope to see you next time.

May 21, 2024

Great service, professional staff. Disappointing to see a 3% service fee posting for using a credit card at the cashier and no wear else. Bought a new set of tires and would have brou More

by RJPETRIZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in service
May 21, 2024 -

BMW of Orland Park responded

RJ, thanks for your feedback. We're glad to know you found our service and staff professional at BMW of Orland Park. Your comment about the credit card fee is noted - we always aim to improve based on customer insights!

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