BMW of Orland Park

Seraj is a Damm good salesman to get my attention he sold me 2 vehicles I appreciate hit me 2 vehicles I appreciate hit More

Great customer services and providing customers with video updates during waiting period .Will continue to get my service here. video updates during waiting period .Will continue to get my service here. More

Asked if they offer few months of trial for XM radio and about extended warranty and still haven’t heard back. Asked about trade in and they said only if I used their finance. I agreed they ran my credit th about extended warranty and still haven’t heard back. Asked about trade in and they said only if I used their finance. I agreed they ran my credit then didn’t even offer a trade in amount. More

My service with James Hatchett was excellent! As always James is, pleasant professional and thorough. James was effective and patient working with a new insurance company to cover the cost of t As always James is, pleasant professional and thorough. James was effective and patient working with a new insurance company to cover the cost of the tire replacement. I have to say most of the team was polite and courteous with the exception of Jason Jakubowski. Not only did he ignore me when i was the only customer sitting by the window awaiting service, he took another gentleman who clearly came in after me. I found his dismissive attitude very offensive. I am happy to speak with management should they have any questions. More

Jason Jakubowski ordered the parts I needed. Part s came in exactly when he said they would. Jason called and the very next day the repair was completed. Cant ask for much MORE! Part s came in exactly when he said they would. Jason called and the very next day the repair was completed. Cant ask for much MORE! More

Need to improve this process for returning cars after services, wait out front is long. Not a fan of their new 3% surcharge on credit card payment especially after dropping $2300 on a service services, wait out front is long. Not a fan of their new 3% surcharge on credit card payment especially after dropping $2300 on a service More

Chris Robinson was great to work with. Very helpful. Mike the Finance Manager was a ball buster, as all dealer Finance Managers are. Very helpful. Mike the Finance Manager was a ball buster, as all dealer Finance Managers are. More

During my 5 hour service wait I would have appreciated free access to water and snacks. I expect this at a luxury car dealership. I understand you are under construction but the makeshift coffee area was free access to water and snacks. I expect this at a luxury car dealership. I understand you are under construction but the makeshift coffee area was a complete disaster. In addition, my oil change cost $50 more than the BMW dealership in which I purchased the vehicle. Once I got home I looked at my paperwork and the receipt stapled to it was not my credit card number nor correct service charge. I was given the wrong receipt likely in part due the young lady helping me arguing with a service tech that had not done data entry on another vehicle correctly. More

Very professional dealership. The service team excellent when it comes to scheduling service and repair information. The service team excellent when it comes to scheduling service and repair information. More

Jason Jakubowski is an outstanding communicator with a strong knowledge of all the vecicles brought in for service . communicator with a strong knowledge of all the vecicles brought in for service . More