BMW of Orland Park

Bill Earnest: BMW Salesman Extraordinaire Before buying my new BMW, I had heard about the experience of buying from Bill Earnest. He used to work at Jacobs BMW in Naperville, but recently mov Before buying my new BMW, I had heard about the experience of buying from Bill Earnest. He used to work at Jacobs BMW in Naperville, but recently moved to BMW of Orland Park. Even though it was out of my way, I went to Orland Park so that I could have Bill as my salesman. Given the pre-purchase build-up, I thought it would be hard for Bill to meet my expectations. He not only met them, he exceeded them. Bill spent as much time as I needed explaining every detail of my new BMW. With all of the technology included in the car, this was no small feat. In fact, other customers in the showroom stopped and listened for a while. When Bill left me for a few minutes, other customers came up to me and commented about the service I was receiving. They had never experienced anything like it, and neither had I. In a completely different context, Supreme Court Justice Potter Stewart said: "One knows it when one sees it." Bill Earnest has it. I will be recommending him to a number of my friends who are considering a BMW as their next car. More

A new kind of automobile buying experience This dealer knows how to convert a typically stressful car buying experience into a fun transaction. Simply put, it was actually fun to deal with Mike This dealer knows how to convert a typically stressful car buying experience into a fun transaction. Simply put, it was actually fun to deal with Mike Messer (used car manager) and Bill Earnest (our sales consultant) during the purchasing phase. Both went out of their way to fully understand our needs rather than just try to push a car out the door. How refreshing is that ?? It's almost as if these guys didn't know the word "no". Will (a true car guy), their finance/business manager was equally as accommodating. I think we extended the closing process by at least a half hour just because we we're seriously having a good time signing documents and just chatting about car stuff. A few days after purchasing the car, I had a confrontation with a pot hole. It required that the vehicle be moved via a flat bed to the dealership at 245 am. Fortunately the damage was confined to an shredded tire. Craig Lantz (service writer) took it upon himself to call me shortly after 8am the next morning. He said that he had seen the car parked in front of the dealership. I mentioned the the tire was damaged. His response "I know, I checked our inventory we have a tire in stock and i put your name on it." By 10 am I was back on the street no problemo. By the way, Bill, our sales consultant guy from paragraph one, is like a mother hen watching over his clients to a fault. WOW I'm really getting to dislike this guy since he's making it very difficult to purchase vehicles elsewhere. Get a life Bill :-) You might be getting the idea that my first buying experience through Ziegler BMW is a good one. Let me go on record........., THAT'S AN UNDERSTATEMENT. Oh, last but not least, before leaving the dealership. Bill O'Hara the dealerships GM, took time to introduce himself. Just wanted to make sure I felt good as a new member of the Ziegler family I guess. Nice touch Bill your graciousness is permeating throughout your entire staff. Phil Mirenda CGI Motorsports More

2 hour plus Oil change Zeigler BMW of Orland Park, IL I brought in my car for a routine oil change $79.00 for cars 2006 and older, what a great deal I thought! I was wrong! I should have known when I aske I brought in my car for a routine oil change $79.00 for cars 2006 and older, what a great deal I thought! I was wrong! I should have known when I asked for shuttle service and that person did not to come back from lunch when is was already 1:30pm(they only have one shuttle person on Friday) that should have been a warning sign, but no I really wanted that $79.00 oil change. The second problem was it took 2 hours and 15 minutes longer than the one hour and fifteen minutes they promised(double the time). WIFI and free coffee were great, but I had to walk to the service desk of my service advisor two hours later only when I noticed people who came in after me were getting their cars back already. I finally asked her where my car was? She just had a blank face and said she didn't know, but she'll check? After about five minutes she told me that the car washing service was having problems and she will try to track down my car. I went back about 10 minutes later and she said the washing guys are vacuuming the car and should be done soon. I got my car back and they only vacuumed the driver seat and did not vacuum the passenger side. I asked my advisor and she said that's right, they only take care of the driver's side (why would you even offer this service?). At this point I just wanted my car so I could go to work I arrived at the dealership at 1:15pm, I paid my bill at 3:10pm and got in my car at 3:30pm. Still not not over, the next day I check under the car and it had a leak(about 1/4 quart), then I checked the hood, then I saw the guys at BMW opened with my cabin air filter, because it wasn't properly secured and the screws were all up. I called my service BMW Advisor and left a voicemail, she called back 15 minutes later and said my car was leaking due to the oil pan gasket. I have had numerous oil changes from multiple quick lube places from here to California and have never had an oil leak until now, she said it was probably excess oil after the service technician checked the oil pan gasket. I know the cold weather has affected car sales and Zeigler BMW has a high operating cost, but to have your guys sabotage cars getting their oil changed is pretty low. I called to complain, about the cabin air filter but the service advisor said it was my word against theirs and was quick to pass the buck to the service managers voicemail. Seeing that my cabin air filter was opened during a routine oil change really makes me not trust Zeigler BMW. I hope this helps out anyone who is reading this. This really happened to me on March 29, 2014. If you have an E46 BMW and you need service there is a place called Four Seasons Automotive at 11601 s. Ridgeland ave in Alsip, IL The managers name is Mike Feltman(708.361-2280) and he is an honest guy. He has replaced my thermostat, expansion tank and fixed hoses that came off and everything works great, you don't need to go to the dealership if you have an E46 BMW. Thanks for reading my review. More

Bill is a great sales person. He is extremely knowledgeable, courteous, and professional. This is the second BMW I have purchased from Bill and about the sixth he has sold to my family. The serv knowledgeable, courteous, and professional. This is the second BMW I have purchased from Bill and about the sixth he has sold to my family. The service and facilities are excellent. I drove over 4 hours to deal with BMW of Orland Park and Bill. I will deal with them next time I'm in the market, they are just an excellent dealership. More

Extremely friendly and professional staff. All of my paperwork on hand when I got there. The car was prepped fueled and ready to go. On a side note the facility is immaculate. paperwork on hand when I got there. The car was prepped fueled and ready to go. On a side note the facility is immaculate. More

Buying a car is always challenging, buying a used car can be even harder...unless you go to Zeigler BMW! I had the best car buying experience of my life at Zeigler. My sale associate was Bill Earnest and he be even harder...unless you go to Zeigler BMW! I had the best car buying experience of my life at Zeigler. My sale associate was Bill Earnest and he was great (ask for him). He was helpful, conscientious, honest and professional. Chris, who handled the transaction, was warm and patient as he explained all the details of the sale. Mike went over all of the accessories and equipment of my car was thorough and clear. All in all, this was a 10! More

An unfortunate experience where salesman ignored me during my search for a new 535i. With a sales experience so poor, in figured service would also be a disaster. So I ourchaaed my car from another dea during my search for a new 535i. With a sales experience so poor, in figured service would also be a disaster. So I ourchaaed my car from another dealer. More

Gus Gertos was our salesperson. We would recommend to Gus Gertos was our salesperson. We would recommend to anyone that is interested in a BMW to see Gus! He was very polite,helpful and very informative. Gus Gertos was our salesperson. We would recommend to anyone that is interested in a BMW to see Gus! He was very polite,helpful and very informative. He answered all our questions and explained every aspect of the car and did all the setting up of all the functions the BMW offers.He made us feel very comfortable in asking the many questions that we had.He gave us his card and offered 24 hour assistance if we needed him..no one does that! Everyone in the dealership as soon as you walk in acknowledges you and offers their assistance...I have to say that is very refreshing! I would recommend to anyone that is interested in purchasing a car to come to your dealership and make sure they ask for Gus!..you can bet that they will go home with a BMW!...not because Gus is a pushy salesperson, but as I mentioned before, making people feel comfortable is the key!..We really enjoy our BMW and we know that we can even stop in anytime for anything we might need!..even just to say hello!.. Enjoyed our experience in your dealership...thanks to Gus for the most part!...Keep up the good work everyone!!...You will be our dealership of choice from now on!!...We have purchased many cars in our life,but it seems that once you make a purchase everything changes!..not with this dealership!...they give you the same acknowledgement before and after!..They are a friendly and very helpful group of people in all departments of the dealership!..looking forward to a lifetime of connection with them!...Thank you to all!! More

Unfortunately I didn't buy from Guy. It had nothing to do with the price that Guy offered or Guy himself. He was very patient and very professional. If you are in the market to buy a BMW I would recomm to do with the price that Guy offered or Guy himself. He was very patient and very professional. If you are in the market to buy a BMW I would recommend to consult with Guy and you won't be disappointed. More

My wife and I bought a BMW back in April, 2013. We have done a lot of research and traveled to many BMW dealerships both in Chicagoland and Northwest Indiana, but our overall experience prior to Orland Par done a lot of research and traveled to many BMW dealerships both in Chicagoland and Northwest Indiana, but our overall experience prior to Orland Park have been rather unpleasant. I had one salesman at south bend BMW dealership flat out told me BMW is "not right fit" for me because it's too expensive . We stopped at BMW Orland Park one evening with intention only looking at some models. We were immediately greeted by Mr. Gus Gertos, who was very patient and pleasant to talk to. He asked our price range, our preference on options, showed us several X3s for us to compare and analyze. It was close to store closing, but Gus was very patient and didn't rush us. Because of Gus' professionalism and exceptional customer service, we purchased a new X3 at a great price and drove out the dealership on the same night! My wife and I have been very happy with our car and but even more importantly we just want to thank Gus for a great service. Will definitely visit your location again in the future. More