BMW of Orland Park

Unbelievable Visit Staff was nice upon visit. Unfortunately I stopped in to have my oil topped off and the technician forgot to put the oil cap back on! I drove for a h Staff was nice upon visit. Unfortunately I stopped in to have my oil topped off and the technician forgot to put the oil cap back on! I drove for a hour before smoke traveled within the inside and outside of my car. Returned back and there was oil everywhere.I never expected that from the BMW dealership Ever! Hopefully everything is ok with my car. They advisor did give a loaner car, but that doesn't change what was done. I expect Top of line care from the dealer. He was a Young Mechanic. More

Excellent #1 sales consultant Wow,Mr Darrell Horwitz. I'm very happy with my x6 car ,excellent performance , quality, and I'm very blessed to owned, you are not only a sales repr Wow,Mr Darrell Horwitz. I'm very happy with my x6 car ,excellent performance , quality, and I'm very blessed to owned, you are not only a sales representative person you are very special n talented that give me the encouragement n security to get it, a truly honest human bean,that was there for me n help me until I was really satisfied with the car n owned.thank you very much you the best....n you really know the quality of your vehicles,n represented the bmw company with pride.you unique 🖒 More

Professional and trustworthy After visiting 4 other dealerships, Zeigler BMW in Orland was a great choice. They listened to me, understood what I wanted and what price I wanted t After visiting 4 other dealerships, Zeigler BMW in Orland was a great choice. They listened to me, understood what I wanted and what price I wanted to pay. This team did not switch and bait. They worked with me on my requests and payments. Kerry, sales, was wonderful, professional and made sure the cars I test drove had everything I was looking for in options. Pete and Cary, management, made everything possible for me to get a great car at the price I wanted to pay. Great team and felt comfortable. More

Service work on 06 750li La Toya was very helpful throughout the process of repairing my car. She worked with me on the pricing and always made herself readily available to a La Toya was very helpful throughout the process of repairing my car. She worked with me on the pricing and always made herself readily available to answer any questions. . Thanks BMW of Orland. More

Awesome Customer Service As soon as I walked in I was greeted by Dan. He is a great and attentive salesperson. He went the extra mile to help. He was not the typical type of p As soon as I walked in I was greeted by Dan. He is a great and attentive salesperson. He went the extra mile to help. He was not the typical type of person you heard of in a car dealership. He made purchasing a car easy and stress-free. More

Buying up north I do not normally post reviews but I had to for this dealership. I have been searching for my dream car for over a year and have dealt with private se I do not normally post reviews but I had to for this dealership. I have been searching for my dream car for over a year and have dealt with private sellers, low and high volume dealerships and some of the worst customer service you could possibly imagine. My search included over twelve states and twenty dealerships. I have to be honest, when I reached out to Ziegler my optimism was at an all-time low and I was ready to call it quits. I first made contact with Kyle Nagy from the sales department. Kyle was very prompt in responding and following up to my inquiries. Knowing exactly what I wanted, I made numerous requests and inquiries that most salespeople would have thought of as burdensome. Kyle always delivered and maintained his professionalism even in the most heated of discussions. When I returned to close the deal I noted that even Ziegler’s shuttle driver was a class act who shared a wealth of stories, pictures, and knowledge about cars. The *only* complaint I would have is that I was not informed that BMW ConnectedDrive would be discontinued on my car only a couple of months after my purchase. This rendered most of the safety features useless and absolutely would have been nice to know beforehand. Aside from that, I would recommend this dealership based on their promptness, professionalism, and inspiring inventory. More

Total Fraud in used car sales This dealership is totally fraud. There are many known issues with the vehicle which was not disclosed to me prior to sales. Total fraud Sales and Man This dealership is totally fraud. There are many known issues with the vehicle which was not disclosed to me prior to sales. Total fraud Sales and Management practices. Lawsuit is under process to be filed. More

Great purchase and after purchase experience You expect a dealer to be nice and accommodating before the sale. What I got was a totally positive experience both before and after from both Kyle Na You expect a dealer to be nice and accommodating before the sale. What I got was a totally positive experience both before and after from both Kyle Nagy and Orland Park BMW. I was an out of state customer and when a problem was discovered with the car, Nagy and the dealership took total responsibility and had the issue corrected for me where I live eliminating the need to travel back to the Chicago area. What a stress free experience! Nagy made it real easy to do business with his dealership by providing a variety of courtesies and services including loaner car so I could return my rental, airport pick up, etc. When I picked up the car, both Nagy and the BMW "Genius" helped acclimate me to the car. I can easily recommend Orland Park BMW along with Kyle Nagy. More

Very knowledgeable regarding bmw besides not know the product he is selling once the deal was completed he continued to fail me by not completing the license plate application through besides not know the product he is selling once the deal was completed he continued to fail me by not completing the license plate application through their third party vendor. unprofessional in email correspondence almost like some one gave him this job and it was more of a hobby or something to do. orland park bmw was great, with the exception of dealing with Mr Nagy. If I could do this sale over again I would have used a different sales adviser. Steer clear of this guy. And by the way I couldnt drive my car for a few days because of Mr. Nagys lack of professionalism due to expired temp tags before my plates arrived. More

"2012" experience was great but "2015" experience, awful! I returned for sole purpose of dealing with my great salesman, Joe. Great guy! My experience started with Pete Lazic, who wrote up my trade-in. We a I returned for sole purpose of dealing with my great salesman, Joe. Great guy! My experience started with Pete Lazic, who wrote up my trade-in. We agreed on one figure but it resulted in a different figure. I returned weeks later to discuss the discrepancies. I had to return four additional times for my paperwork on Tire warranty, Gap and extended Maintenance warranty just to make the numbers add up on my paperwork. I then decided to just cancel my tire warranty and Gap. Between the Finance guy and Business Office..hence they are putting the blame on each other for the cancellations not processed. Then when it was done they used the wrong dates causing less to be returned. I gave up on that part and decided to just cancel everything and end ties with this dealership. Just called the 800 number to follow-up with the status of the refund for the Extended Warranty...guess what not done...they spoke to Bill O'Hara.. I was told he would get back to me with over 5 weeks delay. Again its been a week no call. I guess I will have to go back up there again. So disappointed with these guys. I wished I would've taken the time to drive to Indiana or a different location. I have already explained to Joe McFadden that I will never make another purchase from Zeigler BMW. He is great..just a pleasure but I will never get past the rest of crew. No professionalism, no sense of embarrassment on their part in their inability to get something right. No Apologies.. Bad way to do business. My guess is that they don't care about all their customers. I will not buy a third BMW from that location again. More