BMW of Orland Park

Hidden Costs I leased my 5 Series from Ziegler’s in Orland Park. It had more than 7k miles on it. I was assured that each service is covered for an additional 50k I leased my 5 Series from Ziegler’s in Orland Park. It had more than 7k miles on it. I was assured that each service is covered for an additional 50k miles. At 54k , they want to charge me for everything including routine service. The finance guy had only one word to say, “Iam sorry, you were mis informed”. He wants me to pay $2400 for extra coverage. Did not even know where did I get the car from , FROM THIS DEALERSHIP! If you still want to get a car from here, which I will not recommend anymore, be careful with all warranties. More

BMW purchase. Excellent experience!!!! My experience with BMW was priceless. Customer service was great, I highly recommend that you visit soon. I have referred my brother and he purchased My experience with BMW was priceless. Customer service was great, I highly recommend that you visit soon. I have referred my brother and he purchased a vehicle as well. When you stop by ask for Eddie Steffan, he’s the best salesman’s I’ve experience out of all my years of purchasing a vehicle. More

Highly un recommend Extremely rude dealer. Have no patience to explain things or asking questions. I have many friends also want to purchase BMW, but this dealer would be Extremely rude dealer. Have no patience to explain things or asking questions. I have many friends also want to purchase BMW, but this dealer would be the last one I will suggest. Never go to Orland BMW. More

Very Unhappy With Unsafe Brand New Car On May 16, 2018, I bought a car from BWM of Orland Park. I bought a brand new 2018 BMW X3. I traded in my 2015 Jeep Wrangler Willie Edition with 21,0 On May 16, 2018, I bought a car from BWM of Orland Park. I bought a brand new 2018 BMW X3. I traded in my 2015 Jeep Wrangler Willie Edition with 21,000 miles and they gave me $22,000.00 for it. I loved my Jeep but I needed more room so I decided to get a BMW. I bought the 2018 BMW X3 with only 90 miles on it. The salesman was Eddie Steffan and when he dropped off the BMW to my office he told me there were 2 lights on it and that it would be taken care of on Wednesday the 23rd of May and that it just needed a new battery and needed to be reset. I said ok and then they called me that afternoon a Jason Jakubowski from that Orland location called me and said that they needed to get parts from BMW plant because its actually an airbag issue and can't give her back the BMW to drive cause its dangerous. I then contacted the Manger who is Michael Messer who told me that its impossible that this happened. I told him the vehicle is in his shop and to talk to the salesman about it. Turns out the salesman was right next to him and did confirm I was right. At this point I just wanted my Jeep back because I bought a brand new BMW which I paid $52,900.00 for and its having airbag issues. They told me my Jeep was already sold and that they can't refund the sale even though its only been a short time. Then I asked to speak to the General Manager of the store because Michael Messer told me that this was above his pay grade and that is who we are supposed to talk to. However, he never transferred me to the GM or had the GM call me back. I told him that at this point all I want is another BMW X3 because this car is unsafe. He told me that I need to call some sort of warranty service and that he would no longer help me. I feel really cheated and I would advise that nobody buy a vehicle from this location ever again. I paid a lot for a brand new car and I did not receive that car and am now being told its going to take at least 3 weeks to fix the car once they even find out what the problem actually is. I am not sure why they would sell a car to me or anyone if they knew it was unsafe and the lights were already on the car when it was dropped off. The purpose of my post is to ensure that people are very aware of how this car dealership sells bad vehicles and how they treat their customers after they purchase a car. The managers are very disrespectful and talk to you in a certain way to belittle you instead of trying to help their customers. Please be very leary of this dealership. More

BMW purchase Outstanding and efficient sales staff. Isaac Martinez went out of his way to make sure that trading in our old automobile to buy a new one was a pleas Outstanding and efficient sales staff. Isaac Martinez went out of his way to make sure that trading in our old automobile to buy a new one was a pleasant and efficient experience. More

Great experience. Good service. Friendly staff. A pleasure to work with. Nice, clean dealership. Service staff does not try to sell you additional services like the BMW Good service. Friendly staff. A pleasure to work with. Nice, clean dealership. Service staff does not try to sell you additional services like the BMW dealership in Naperville does. More

Great service department I always have a great experience with the service department. Vehicle was completed on time and there were no other issues after my service visit. I always have a great experience with the service department. Vehicle was completed on time and there were no other issues after my service visit. More

Had a pleasant experience They worked with me and gave very good experience. This was my third car from dealership. The person who worked with me for the entire deal was Anth They worked with me and gave very good experience. This was my third car from dealership. The person who worked with me for the entire deal was Anthony Williams More

Outstanding Customer service rep was outstanding very professional and nice answered all my questions . I was here to get a basic oil change and the wait time was Customer service rep was outstanding very professional and nice answered all my questions . I was here to get a basic oil change and the wait time was only a little over an hour not bad . More

Fantastic experience as usual This is our 3rd BMW we purchased from Orland Park BMW. We keep coming back because of the service even though we live closer to other dealerships. We This is our 3rd BMW we purchased from Orland Park BMW. We keep coming back because of the service even though we live closer to other dealerships. We have never been disappointed in the service experience we receive. It was a pleasure working with Gus. He is very knowledgeable. More