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BMW of Orland Park

Orland Park, IL

4.5
1,316 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,316 reviews

September 22, 2020

This is the worst place I have ever been to they take your money and tell you they serviced your car and they didn’t. Horrible More

by Love life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy Boomsma
Sep 23, 2020 -

BMW of Orland Park responded

This is concerning to read, and I assure you that we take claims like this very seriously. We would never deal dishonestly with a customer, and I want to step in here so I can learn more about what happened. Will you please give me a call at your earliest convenience? Thank you, Brian Coster - Service Manager - 708-460-4545

September 19, 2020

Really good experience with Colleen, felt no pressure or rush at all. My BMW 540i is awesome I love it and BMW of Orland! Thanks! More

by Tom150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2020 -

BMW of Orland Park responded

Thank you, Tom, for posting about your experience with Colleen at BMW of Orland Park. We are excited to hear that you are on the road in your BMW 540i. Congrats and safe travels!

September 03, 2020

I brought my car in for service. The car is a 2017 but only has 4400 miles. I came in for an oil change (only based on the fact that it had been a year). Service tech presented me with a request for addi More

by WHELGESON2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cory
Sep 11, 2020 -

BMW of Orland Park responded

I'm sorry to hear that you are frustrated. I assure you that we make our service recommendations based on thorough diagnostics, and we strive to keep our prices competitive. I would be more than willing to speak with you about what happened during your visit directly. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Brian Coster - Service Manager - 708-460-4545

August 26, 2020

Dealer knew i was driving 2 hrs to look at their car. I am told upon arrival I cannot test drive because the demonstrator car I went to look at had 4999 miles and at 5000 miles the car is not leasable. If More

by Yogi
Price
Recommend Dealer
No
Employees Worked With
Joe McFadden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

BMW of Orland Park responded

I'm sorry to hear that you are frustrated. I assure you that it is never our intention to inconvenience our customers, and I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Joe Digiovanni - Sales Manager - 708-460-4545

August 03, 2020

Best dealership I’ve ever been to. Richard Pool is the best service writer I’ve ever worked with. He is very knowledgeable and professional. I’m recommending Orland Park BMW and specifically Richard to ev More

by galootetonka
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Pool, Gabe Jarquin, Kyle Faiman
Aug 04, 2020 -

BMW of Orland Park responded

Thank you for sharing such fantastic feedback. For you to say that Richard is the best service advisor you've worked with made our day as customer satisfaction is our priority. We're honored to have your loyalty at BMW of Orland Park and look forward to working with you next time!

July 28, 2020

Always recieve excellent service every time here. The staff has always been friendly and courteous every time. Service department does good work and the complementary car wash is a great perk. More

by Goldman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey
Jul 28, 2020 -

BMW of Orland Park responded

Thank you for the review! We are grateful for your returning business here at BMW of Orland Park, and we look forward to your next visit!

July 10, 2020

Although this dealership is almost an hour away from my house I don’t like going to any other dealership as they always provide the best service. Every advisor I worked with (Richard, Latoya, James) are re More

by Alina_S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Pool
Jul 10, 2020 -

BMW of Orland Park responded

Thank you for the review! We are so proud that we've earned your business here at BMW of Orland Park, and we will certainly let Richard, Latoya, and James know that you appreciate their help. We look forward to your next visit!

June 25, 2020

Hey, the service was excellent my advisor Brat did an amazing job from the time I entered. He was very He was very thorough and did all he could to make my visit pleasant . I give a 10 for my visit toda More

by Lknothr7
Recommend Dealer
Yes
Employees Worked With
Brat
Jun 25, 2020 -

BMW of Orland Park responded

Thank you for the 5-star review! It was our pleasure to work with you here at BMW of Orland Park, and it means a lot to know that you had a good experience. We look forward to your next visit!

June 25, 2020

I have to retract my review the advisor Brad was great. The service from the maintenance men was not thorough. Not sure if they changed the oil no sticker in the window indicating next change or mileage, More

by Lknothr7
Recommend Dealer
No
Employees Worked With
Brad
Jun 25, 2020 -

BMW of Orland Park responded

BMW's have smart Tele-Service Technology in the Cars On-Board Computer System that lets you know when the vehicle oil change is due. We do not provide Oil Change Stickers since the vehicle's onboard computer system tells you when the next service interval is due, and it alerts the dealer for each service interval. We are also willing to provide a video of your vehicle in our shop being worked on to show that service was complete. If you have any further questions please contact our Service Manager, Brian Coster, at 708-460-4545.

June 24, 2020

Buy car from Joe He agreed to sell 2015 Acura He asking for $18520 I drive 3hrs to Chicago to get the car by the time I sign the paper price increase $330 more I ask Joe He said nothing he can do W More

by trila7tri
Recommend Dealer
No
Employees Worked With
Joe McFadden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

BMW of Orland Park responded

I'm sorry to see the one-star, but this isn't an entirely accurate reflection of this situation. We did agree on the $18520 price, plus the standard document fee ($300) and temporary license plate fee ($20). These types of fees are very common for dealerships, but I apologize if they came as a surprise. Thank you, Will O'Hara - General Manager - 708-460-4545

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